Boden UK Reviews 76,378

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 20,573 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products and the vibrant colors and designs. Customers consistently find the clothing to be true to size and well-fitting, making purchases satisfying. The ordering process is described as easy and efficient, with many appreciating the quick delivery and smooth handling of their parcels. Additionally, the return policy is highlighted for its ease and prompt refunds, which adds to a positive shopping experience. However, some customers also noted issues with the chosen delivery couriers, particularly Evri, which led to delayed or undelivered parcels and complicated refund processes. A few other people also felt that the quality and cut of some items, especially petite cotton dresses, had declined, and some received items with manufacturing defects like unsewn seams or cuts in the fabric.

What people talk about most

Product

Consumers find product to be positive, consistently praising the excellent quality of the clothes, vibrant... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent quality of clothing,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the quick and... See more

Order

Users describe positive interactions with order, highlighting the ease of placing orders, with many finding... See more

Return policy

Customers had positive experiences with the return policy, finding the system clear, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to place an order, kept informed of process and very quick delivery. Delighted with both purchases. Another long sleeved Breton! True to size and great fit. White top with cut out detail at nec... See more

Rated 5 out of 5 stars

Boden is on trend with fashion. The colours in all clothing are vibrant. Their website soo easy to navigate. No issues with any returns. My favourite fashion site for all my clothing. Outstanding... See more

Rated 5 out of 5 stars

They were very thorough from start to finish and very efficient everything ran smoothly and I had my parcel quickly . I cant fault the quality of Boden , having not bought this brand before , I had to... See more

Rated 5 out of 5 stars

Quick delivery - although Evri is not a good choice of courier as parcels are not delivered with care. Nic, good quality top and quick refund on rejected items



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

76k reviews

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Rated 5 out of 5 stars

Stylish pink blouse

When I saw the pink blouse with the beautiful detailing around the collar and down the front I had to have it.
I ordered it Friday evening and it arrived the next day!
Size 8 fits me perfectly. I haven't worn or washed it yet, but I am sure I will get plenty of wear out of it.
It is a quality garment, that I have come to expect of Boden.

15 May 2026
Rated 5 out of 5 stars

Boden is on trend

Boden is on trend with fashion. The colours in all clothing are vibrant.
Their website soo easy to navigate. No issues with any returns. My favourite fashion site for all my clothing. Outstanding quality

1 May 2026
Rated 5 out of 5 stars

For children I love this brand!

For children I love this brand. They make the cutest clothes! Delivery to Australia is pretty fast and duties are included. Thank-you for the lovely items - I love shopping from this brand as quality is pretty much guaranteed and the designs are stunning.

15 May 2026
Rated 3 out of 5 stars

From Sienna to Sara Silk Shirts seems even more skimpy

I'm tall and pernickety when it comes to pricey clothing that doesn't fit well! Boden continues to skimp on the length of the coveted silk shirts. For that, I docked 2 stars. Also, I noted the change of name from Sienna to Sara - shorter name, shorter length?! JB, if you prefer 5 stars, then I prefer longer silk shirts. If Whistles can design beautiful silk shirts ideal for taller frames, so can you, as you did originally. However, you're still my go-to for unique prints, versatile stylish designs, and even better customer service.

15 May 2026
Rated 2 out of 5 stars

I love Bodens clothes but …

I love Bodens clothes, so you can imagine how excited I got when they sent me a 25 gift voucher to spend on anything I liked !! No strings it said minimum spend 25.01. So I ordered a couple of things in different sizes and kept the items I liked. When they refunded me for the items I didn’t keep they had prorated the 25 pound off over all items I had ordered !! Which meant I only got about 11 pound off in the end … which I think was misleading !! I was told it was in the small print but I searched and couldn’t find any reference to this. I dislike being manipulated. Shame as the clothes are gorgeous, pricey but good quality and nice fit :(

15 May 2026
Rated 5 out of 5 stars

Quick service

Quick service. Easy purchase and unfortunately also a return.
Items arrived quickly and return item was refunded very quickly.

14 May 2026

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