I ordered cashew butter some days ago and received the package only to see the cashew butter was already expired this August. Not sure what to do with the order. Such a pity!.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I love their products. High quality whey, the flavours are amazing, fast delivery. However, no support whatsoever. I needed to contact their support once, the emails was replied days after I... See more
Company replied
Order went well, clear website and quickly delivered. Only negative point: the product’s lid doesn’t fit well, so it opened during the delivery. As a result, a small amount of powder (bodylab weight g... See more
Ordered 8th march, did not recieve anything. Contacted customer support and got the response that they recieved my returned package. According to the email I would get my money back in max 5 days. T... See more
Company details
Written by the company
Bodylab.nl is specialist op het gebied van sportvoeding in de Benelux. We werken enkel met professionals en deze webshop is ontstaan uit de jarenlange ervaring die we hebben opgedaan op het gebied van sportvoeding voor fitness en krachtsport.
Contact info
Taanderstraat 13, 2222 BG, Katwijk, Germany
- info@bodylab.nl
- www.bodylab.nl
2.6
Poor
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect customer service
Order came really fast but one of the two protein buckets was open with around 1/5 of the product having spilled in the box.
Though, the Bodylab team handled the issue perfectly after I got in contact with them.
2 September 2022
Unprompted review
Reply from Bodylab
Dear customer,
we are very sorry for the inconvenience!
Please send your complaint to info@bodylab.nl.
We will then provide compensation immediately.
Best regards, your Bodylab Team
Package is not delivered
1 September 2022
Unprompted review
Reply from Bodylab
Dear Customer,
we are sorry that there are difficulties with the delivery!
We are placing an investigation request to be able to assist you further.
Best regards, your Bodylab team
Very fast delivery and good products!
22 August 2022
Unprompted review
Its nice that the goods where…
Its nice that the goods where delivered, the commercial papers where in german language instead of Dutch. This is not good!
21 August 2022
Unprompted review
all good service as always ,,
18 August 2022
Unprompted review
a product is missing from my order
18 August 2022
Unprompted review
Reply from Bodylab
Dear customer,
we are very sorry for the inconvenience!
Please send your complaint to info@bodylab.nl.
We will then provide compensation immediately.
Best regards, your Bodylab Team
Recieved the order perfecty on time
Recieved the order perfecty on time. I ordered Cookies & Cream, but to be honest it just tastes like vanilla. It is a good taste tho!
10 August 2022
Unprompted review
Bodylab good, DHL bad. :(
Products are fine as always, delivery was terrible. DHL doordashing and dumping the package at a nearby store which is hardly even open, when i finally recieve the package a week later one of the containers is open. Second time in a row i had this happen with DHL with my Bodylab package. I would love to have another option for the delivery service since the products are great.
7 August 2022
Unprompted review
Big price increase
Good, clear website. Delivery is generally a bit slower than with other companies, 3 to 5 workdays. I was surprised that 2kg whey protein in less then 2 years increased in price from €29.99 to 69.99. Even with discount codes I paid 78% (€21,-) more than I did last time.
6 August 2022
Unprompted review
Too big pot with too low centent
Our order was delivered quickly.
The only comment I have is from environmental point of view. Why such a big plastic pot for only 120 tabs? There is space for 360 tabs. I ordered a big quantity and with a content of 360 tabs in one pot the price could have been even lower.
6 August 2022
Unprompted review
The package was damaged. I was compensated
The package was damaged. One of the containers with whey proteïne opened during transport and the contents were spilled inside the cardboard box. The powder was everywhere when I opened the box except in the container. After explaining the situation to bodylab a fair compensation was arranged. Good product and service !
5 August 2022
Unprompted review
Reply from Bodylab
Dear customer,
we are very sorry for the inconvenience!
Please send your complaint to info@bodylab.nl.
We will then provide compensation immediately.
Best regards, your Bodylab Team
Difficult to track the order
Difficult to track the order. In the link the package was still at the border.
I wasn’t aware that the delivery time would be almost a week.
4 August 2022
Unprompted review
i've recieved nothing and no dropoff…
i've recieved nothing and no dropoff number, 2nd time in a row. not good
3 August 2022
Unprompted review
Reply from Bodylab
Dear customer,
we are very sorry for the inconvenience!
Please send your complaint to info@bodylab.nl.
We can assist you to get your package.
Best regards, your Bodylab Team
I got a message that order was…
I got a message that order was delivered from bodylab.nl
I did not get the order yet.
3 August 2022
Unprompted review
Reply from Bodylab
Dear customer,
you have sent us a message yesterday evening, in which you wrote that you have received the package.
Best regards, your Bodylab team
Unsatisfied.
1. I received an email that it couln’t deliver while I was at home all day. Nobody rang the doorbell. So now I had to wait till monday.
2. We have a DHL point nearby our house (5 min walk). But I guess the delivery person thought it was smart to send the package to a DHL point where I had to drive 10 min. By car. Very disappointed in this service.
1 August 2022
Unprompted review
Reply from Bodylab
Dear Customer,
please contact DHL directly with your complaint.
We have no influence on this.
Best regards, Your Bodylab Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.