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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stunning nature of the products, noting their durability, resistance to tarnishing, and suitability for sensitive skin. Many appreciate the wide variety of choices, affordable prices, and excellent customer service, highlighting the team's helpfulness and quick resolution of issues. People are also very satisfied with the ordering process and the beautiful packaging. However, some customers also noted occasional issues with certain items, such as stones falling out of rings or jewelry fading and tarnishing quickly. A few reviewers expressed dissatisfaction with customer service regarding specific problems, mentioning slow responses or a perceived lack of assistance with manufacturing defects or order mistakes.

What people talk about most

Product

Consumers generally express satisfaction with the product quality. Many reviewers highlight the high quality,... See more

Quality

Customers consistently note positive experiences with quality, praising the high quality and affordability of... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and quick responses... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and were... See more

Price

Reviewers mention positive feedback about price. Customers frequently praise the affordability of the... See more

Based on these reviews

Rated 5 out of 5 stars

I absolutely love Bohomoon! Each piece I have received has been high quality and stunning. I’m a regular customer, especially when they have the £10 sale on! All my pieces both silver and gold have l... See more

Company replied

Rated 5 out of 5 stars

Ordered for the first time, great variety of earrings & £10@! Ordered 3, all good quality & nicely packed in a box, unfortunately two pairs did not suit my little girl but customer service were unders... See more

Company replied

Rated 5 out of 5 stars

I have ordered from Bohomoon 4 times now and everything is just beautiful. The items themselves, the communication around your order and shipment but also there customer service is impeccable. Everyti... See more

Company replied

Rated 5 out of 5 stars

I’ve just done my second order and can’t wait! Honestly can’t recommend enough! The jewelry lasts! It doesn’t tarnish, it is 100% waterproof, the quality is just phenomenal! Every single piece is just... See more

Company replied


Company details

  1. Costume Jewellery Shop

Written by the company

Your ultimate jewellery fix. We are committed to providing the best quality Stainless Steel products that our customers can count on to last!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love this brand.

Every order i've placed has exceeded my expectations.

I love the packaging and the option for gift wrap is perfect for presents, it makes everything looks so expensive!

I honestly wear Bohomoon head to toe, every single day and I don't take it off to shower or go to the gym.

The Customer Service Team is amazing too, always very helpful and understanding.

10/10 always 🥰

9 March 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Paige,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback on our gift wrap and customer service.

Thanks again for your support, it means a lot to us.

Georgia

Rated 1 out of 5 stars

Awful customer service

Awful customer service, refuse to replace or refund faulty items.
Very poor quality jewellery too.

19 March 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello,

Thank you for taking the time to share your feedback.

We are really sorry to hear that some items haven't held up as they should, this is not the experience we want for our customers. We have a lifetime guarantee for our products and would love to resolve this for you.

Please get in touch with our Customer Service Team via customerservice@bohomoon.com and our team will resolve this for you as soon as possible.

Georgia

Rated 5 out of 5 stars

Bohomoon - great jewellery and great service

Bohomoon offers great quality and fashionable jewellery. Also delivers great service if there is any issues with the jewellery.

7 March 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Katie,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 3 out of 5 stars

Very unhelpful "Customer Service"

Very unhelpful "Customer Service". They posted my item to incorrect address. Never noticed on order as I had ordered from them before and so they had my correct address.

When I noticed the error and contacted them they blamed me for not noticing and said they are not responsible.

Dire.

Reply to below: I did not input my address. It was populated automatically, and as I had ordered before should have used my actual address. I have no idea where an address that is not mine was automated from.

To their credit however, I have been told my order has been resent to my actual address.

16 March 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Sharon,

We are so sorry that you order did not arrive with yourself due to the issues with an incorrect address. We have had a look into this for you and unfortunately this is due to the address being input incorrectly at check out.

We do not tamper with any addresses before the order goes out, nor do we have any updates once the order has been passed onto Royal Mail.

We pride ourselves in our customer service and never want our customers to ever feel they have had a negative experience with us. Customer satisfaction is our priority and we can see that this has now been resolved.

If there is anything else we can do for you, please let us know.

Georgia.

Rated 5 out of 5 stars

Love this jewellery

Love this company the only one I really order my jewellery from always top quality and great prices

14 March 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Nirvana,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

I have many pieces of jewellery from…

I have many pieces of jewellery from Bohomoon it’s of high quality it doesn’t tarnish so great for holidays or every day use there’s a huge selection to choose from some beautiful pieces the packaging is so sweet high quality all round great for gifts you won’t be disappointed.

17 March 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Helen

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

You must try!

What Bohomoon has built is truly amazing. A tireless brand on top of trends, offering a RANGE of jewellery to meet every need, style and aesthetic. Customer service is great; I’ve been a loyal customer for years now. They are always my go to.

4 March 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Iya,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback on our customer service and range of products we offer.

Thanks again for your support, it means a lot to us.

Georgia

Rated 3 out of 5 stars

Don't buy the Earrings!!! Your ears will be green

Have been a loyal customer for years. But that will change. All my bohomoon earrings are turning my ears green. The clasp of the earrings turn green. I have had some of these pieces for a few years and worn them a few times and they are going green. Lifetime guarantee is false advertising as they obviously use cheap metals and materials to create these products. But the rings, bracelets and necklaces are tarnish free. So BOHOMOON!! Check your earrings!!!

16 March 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello,

Thank you for taking the time to share your feedback.

We are really sorry to hear that some items haven't held up as they should, this is not the experience we want for our customers. We have a lifetime guarantee for our products and would love to resolve this for you.

Please get in touch with our Customer Service Team via customerservice@bohomoon.com and our team will resolve this for you as soon as possible.

Georgia

Rated 5 out of 5 stars

Great value, good quality.

Very happy with the service from this shop and with the quality of the pieces received. I wanted something unique and timeless as a 16th birthday gift. I chose gold as it is her preferred colour and her birthstone. The stones in the different pieces of jewellery were slightly different colours, but this is not an issue for me. The gold colour itself is very bright and shiny, and the offer was amazing, I received a free piece of jewellery! Overall, very happy with the experience. Can't comment on longevity.

19 February 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 1 out of 5 stars

Don’t understand the good reviews at…

Don’t understand the good reviews at all. The gold was literally orange and looked so cheap. Returning asap and have to pay to return. Avoid

1 March 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Sharl,

Thank you for taking the time to share your feedback.

We are really sorry to hear that you are unhappy with your items, this is not the experience we want for our customers.

Please get in touch with our Customer Service Team via customerservice@bohomoon.com and our team will resolve this for you as soon as possible.

Georgia

Rated 5 out of 5 stars

Amazing

Brilliant experience with bohomoon. I messed up my order and Megan sorted it out straight away. She also ensured it was shipped quickly which was above and beyond. I was really impressed by the quality of the rings, and will definitely order again. Thank you!

20 February 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Grace,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 2 out of 5 stars

Disappointed with the 'random mystery…

Disappointed with the 'random mystery bags, four of us ordered a 'mystery' ring bag, we all received the same 3 rings.... All very plain and clearly stock they can get rid of because no one wants it .

6 March 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Wendy,

Thank you for taking the time to share your feedback.

We are really sorry to hear that you are unhappy with your items, this is not the experience we want for our customers.

Please get in touch with our Customer Service Team via customerservice@bohomoon.com and our team will resolve this for you as soon as possible.

Georgia

Rated 5 out of 5 stars

AMAZING SERVICE

AMAZING SERVICE,

Bought 2x rings, got the wrong size sadly, but was able to exchange.

The return package was so beautiful, Mini dust bags for each ring.

Rings are Gorg!! ❤️

12 March 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Rebecca,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Excellent pretty tarnish free jewellery

Excellent website easy to order. Brilliant jewellery. Tarnish free lovely items. Nicely packaged and quick delivery. I would definitely recommend Bohomoon.

12 March 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Brenda,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

I absolutely love this company

I absolutely love this company. I have ordered multiple times now and everything is fantastic quality, excellent value and doesn't tarnish or fade at all. Highly recommended

12 March 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Emma,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Extremely happy

The quality and choice of designs is exceptional. I don’t have to worry about anything tarnishing if I swim or wash my hair. Keep coming back for more. Lovely packaging and quick postage. All round great company.

12 March 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Amanda,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Lovely jewellery pieces.

11 March 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Sultana,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Fantastic great quality jewellery

My daughter introduced me to this company & after buying a few items for her I fell in love with the jewellery so have now purchased a few items for myself, quality is fab,customer service is brilliant and the jewellery is excellent value for money

11 March 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Valerie,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback on our customer service and quality.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Non tarnish brilliant jewellery

Bohomoon are brilliant I’ve been buying of them since 2020 their jewellery looks like real gold and not flimsy at all they do silver aswell I’ve bought some jewellery from other companies they just go green and tarnished not this company you can wear them in the shower they are sweat proof I keep mine on all the time I’m a older lady so don’t like cheap looking jewellery but these are brilliant wouldn’t buy anywhere else also they on TikTok aswell which you get some brilliant bargains plus you can see the jewellery in real life and the girl try them on for you so you can get an idea how big small they are and they have a size chart to measure your finger give them a try honestly you won’t regret it 🙂

11 March 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Debbie,

Thank you for your review. We are so glad that you love your items.

We really appreciate your lovely feedback on our jewellery pieces and tarnish free items.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Don't hesitate to buy!

I feel like companies rarely get the appreciation and recognition they deserve, and as a loyal customer I really wanted to say thank you!!

As a true silver jewellery girly, discovering Bohomoon back in 2020 has genuinely been one of my best finds. I love love loveeee how much range you have while still keeping your pieces affordable and great quality. The fact that your jewellery doesn’t rust is honestly everything.

I could write this email without mentioning your £10 yearly sales which are honestly amazing. They make it possible for people who might not always be able to afford quality jewellery (like myself) to still treat themselves and get pieces that last.

I get compliments on my jewellery all the time, and I’m always sending people your way because I genuinely love your brand.

10 March 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Vicky,

Thank you for your review. We are so glad that you love your items and appreciate your orders since 2020.

We really appreciate your lovely feedback on our range of products and affordable prices.

Thanks again for your support, it means a lot to us.

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