Bol Reviews 

They cancelled my order for no apparent reason and kept my money for 3 days before returning them. That's just crazy.

Waouh… today is one of the first time I spoke to someone so nice and professional during a phone call (concerning an issue with a bill) and I think it’s the first time someone shows some respect to me over there. The last time, I’ve been told I was lucky that someone answered to my french email (but my app is in french…) and this person hung out at me.
Thank you to the wonderful person I’ve been talking to today !
Maybe Bol.com will become what they were and who there were previously ?
That would be amazing !
(I remove a star though because of the quality of many products and their prices insanely high)

i don't have much to say
but i think the website deserves my 4 stars as when i ordered something it just worked it took a bit longer due to the hollidays but that was expected

Bought a new iPhone during January sales from Bol.com (on 29/01/2026), indicated as general temporary price reduction, 70 EUR cheaper than in local shop. Upon arrival (31/01/2026) I have realised that box was resealed and after scanning a serial number it turned out that phone was already activated 2 months ago! Wrote to support and received this ridiculous answer:
« 
Thank you for bringing this issue to our attention. We sincerely regret any frustration this situation may have caused.

We would like to clarify that we do not sell used or refurbished devices. All phones we ship are brand new and in their original packaging. An activation date may appear in the Apple system following factory testing, registration with a carrier, or prior system activation. This does not mean the device has been used by another customer. Furthermore, this does not affect your statutory warranty rights in any way.

That being said, we fully understand your concern and take it very seriously. Unfortunately, we cannot offer you compensation or a refund for the device. The only solution we can offer is a return and a full refund. »

Item was returned within 1 hour upon receipt (31/01/2026) - still waiting for money to be back.

Update 03/02/2026

The return finally arrived at the bol.com warehouse on 02/03/2026. After significant back-and-forth with bol.com support, I was able to confirm - using proof from bpost - that the return has indeed reached their warehouse.
However, the story continues: they now say it may take another two weeks to process because this was a high-value purchase (over €800) and requires extra verification. Why wasn’t this verification done before sending the item to me?

Out of curiosity, I contacted Apple directly. They confirmed that the iPhone was activated on 11/12/2025 - almost two months ago - and was originally purchased in Thane, India.
This is clearly a case of fraud. While bol.com sold this device as brand new, it appears to be either refurbished or previously activated and returned. I did not even open the box and immediately returned it.

07/02/2026
After escalation via bank and multiple emails/calls with bol.com I finally got my money back. Interestignly enough after return has been issued same iPhone has popped in stock of bol.com from the same seller (remobile786 - even a name suggests that those are "re"turned, re"furbished") and again sold a new !
I have been a loyal customer of bol.com from 2018 always happy with the quality of products and delivery times, unfortunately something had changed in the meantime and not for the best.

My order never arrived. No shipping or tracking information. Bol.com refuses to help or refund me, keeps saying its the partners problem but the partner is refusing to help. Absolute scam and a nightmare. Why even have customer service if you're allowing partners to scam people out of money and refusing to help?

Warning: No contact and no goods delivered!
I placed an order on January 12th, and it still hasn't arrived. The shop is completely silent and ignores all my emails. This is a very dishonest way to treat customers. Avoid this store at all costs!

The worst company in the world. Scammers... they hid the costs and charged me on my card and then did not want to unsubsribe me... NEVER BUY WITH THEM!

10out of 10 service
Quick delivery
No problems at all if you need refund or retour
To use it platform very easy
Reccomend

Super unprofessional. They gave no option for pick up point and delivery my package in another person's apartment when it had a very personal content in it. We reach it out to the klantenservice and it was even worst. It was my birthday gift, I'm extremely disappointed and probably will not use bol.com anymore.

unhappy about the delivery took way to long

Order A000E08RJ7 - Not delivered, no refund, no support, ignored for days.

Idk whats with all the negative reviews. I've used this site for over 5 yrs. sure it has had its ups and downs, but its still a great site and one of my go to's for online shopping. last purchase I made was the 15th. everything was delivered well. I even ordered one thing extra and went to cancel it. got my money back within a less than a week

They have my money and I have nothing. Supposedly delivered today but alas nothing arrived. Quick to take but slow to deliver…..or are they going to blame post NL who are rubbish anyway.
UPDATE. still nothing received. Post NL HAVE LOST THE PARCEL.

Update: i have not neen contacted as stated in bol.com reply and after sending another message, i was once again told to wait for postnl investigation. What a joke. JUST GIVE ME MY MONEY BACK. My husband got me an iphone for Christmas. The delivery date hot delayed again and again. It was ordered a few days before Christmas and up until now we have received nothing. We have sent countless messages and emails and customer service keeps saying they cant send a replacement or return the money until the post finishes its investigation. I am shocked, since its not my problem that they lost my package. Terrible service. Its a month already and i have yet to receive my 1k euros back or the iphone. Truly unbelievable.

BACK OFF

This website has only french and Dutch to choose as language and they are so sneaky to sign a “select” that is completely useless plan of free delivery on some articles. Wrongly and not willing to sign it I got a bill of 15€ to pay.

You ended up paying 15€ for a years plan, monthly or not, IDK…
that I probably won’t use, because definitely i will never order on this website again.

On the “chat” i ask for help because I didn’t voluntarily ask for this yearly plan and they said that i should read carefully the small letters before buying anything.

So now Im locked in a yearly scamming plan.

Bol.com promises and charges for next-day delivery, but doesn’t deliver. Customer service is useless and never helps. If you actually need your order on time, use Amazon instead.

I ordered a table and after opening the table I noticed the low quality of material for wood abd metal ( very thin metal frame and wood). Metal parts was bending easily bust when trying to screw it. How can I trust such table will last with some weight of PC and monitor? I even found that exact table in AliExpress now.

I tried to return product so made a request since the day I received the product. But they keep canceling my return stating "I prefer to keep the item" . They never discussed anything with me and I don't want to keep the item. They just cancel the return without my consent.
Worse is when trying to reach bol support . I only reach their ai charbon which is zero helpful.

Customer service has become terrible (especially for a company who’s main income is reselling other people’s goods online). The AI is a joke. Everything concerning the customer service is designed to cost them as little as possible, so it is very hard to find the actual chat window and even then hurdles upon hurdles to actually ask a straightforward question to a real person. The website has become an empty shell protected by a thick layer of marketing. The continuous push for the app makes their website almost unusable on a mobile browser. Anyway, the silver lining is that in a few years ai will have made their website obsolete.

I’ve had multiple bad experiences this year, and this has been one of the most frustrating customer service experiences I’ve ever had. Talking to a customer support agent here is less personal and less helpful than talking to an AI bot. The agents simply copy and paste the same scripted responses regardless of the issue, without actually reading or resolving the problem.

I bought an item that arrived late, so I never used it and returned it. The return was not accepted, and while I was in the middle of complaining about it, they sent the item back to me — except it never arrived. I ended up losing both the item and my money. For the past two months, I’ve been contacting customer support about this, and each time I’m told “we’ll let you know in two days.” This has now happened three times, and no one ever follows up.

On another order, I received a USED book instead of a new one. It was a diary — already written in by someone else. It took an unreasonable amount of time to convince customer support that I was not the one who had written in it.

We also ordered an kid item 3 separate times, and all three times we received an other item instead. 3 times!

Overall, I’ve lost money, time, and patience. I was such a fan of Bol, now I just avoid it.

The whole experience feels like a scam. They have this stupid pay after delivery option (which it gets selected without you realising) then because it is a dropshipping platform, it separates articles and also shopping from an order. So if you are not keeping a close eye on your emails you will accrue late payment fees. Absolutely scam of a system. And when approaching customer service they cannot do anything for you but give you vouchers so you can keep coming back. Never ordering from them again!