Bolt Removals Reviews 

358
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and professionalism demonstrated from start to finish. Many people commend the staff for being friendly, helpful, and hardworking, often going above and beyond expectations to ensure a smooth process. Reviewers frequently mention that the team takes the stress out of moving, creating a positive and well-organised experience. The delivery service is consistently noted for its punctuality and effective communication, with customers receiving timely updates and careful handling of their belongings. Consumers also appreciate the competitive pricing and excellent value for money, making the overall experience highly recommendable and leading many to use their services repeatedly.

What people talk about most

Service

Customers had positive experiences with service, consistently describing it as professional, efficient, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the efficiency and friendliness of... See more

Price

Clients share positive opinions on price, consistently finding it reasonable, fair, and highly competitive.... See more

User experience

People report positive experiences with user experience, describing it as excellent, effortless, and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bolt were great from start to finish. Polite and considered during the initial quoting process. Kept me informed before move date on what we needed to do and consider in advance. Turned up on time and... See more

Rated 5 out of 5 stars

If you want a fabulous removal firm, which will help you achieve a stress free move choose Bolt. These guys are fabulous and we can 100% recommend. At every customer contact, each person we spoke wi... See more

Rated 5 out of 5 stars

Bolt Removals delivered our mattress on behalf of Dreams. I was kept informed of the delivery slot, & even a phone call on the day to confirm. Delivery team were courteous, to me & my property &... See more

Rated 5 out of 5 stars

Excellent service from start to finish! They are prompt, very helpful and efficient. Quality of packaging is very good. Every aspect done smoothly and none of the walls were scratched/ items damaged.... See more


Company details

  1. Removals company
  2. Removals Service
  3. Storage facility

Written by the company

Are you looking for a professional, experienced removals company in Cardiff? Call BOLT Removals for a free of charge with no obligation quote on 029 2002 8685.


Contact info

5.0

Excellent

TrustScore 5 out of 5

358 reviews

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5.0

All reviews

(358)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

The move went without an hitch, the team were very respectful, caring for our items and extremely helpful. The company are very professional the whole experience with Bolt was "stress free".
Would highly recommend this company.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Bolt were excellent throughout

Bolt were excellent throughout. Customer service during the quote stage was fantastic, with the breakdown of costs clearly explained and absolutely no pressure to accept. The team on the moving day were amazing. On time and efficient, they packed everything up quickly and carefully. Professional throughout, and incredibly kind to me on what was an incredibly difficult day. Unpacking was also seamless, despite a wait for keys and terrible weather - everything put where I wanted, and frequent check-ins on where things should go if it wasn't clear. I would absolutely recommend them!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

First class removals firm.

The office staff were very helpful and accommodating, right from the start. The removals men were efficient and friendly, overcoming some logistical challenges with skill and good humour. The move entailed moving furniture and delicate objects from a 2 bedroom flat to four different locations. The logistics went very smoothly. I would not hesitate in recommending Bolt.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast, friendly and totally professional!

Bolt have moved us twice this year - first into rental accommodation whilst our new house underwent a total renovation, and more recently into our permanent home. The teams were fantastic - so hard working, clean and efficient, while at the same time being so friendly and helpful. They really went the proverbial extra mile. Thoroughly recommended!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend.

Highly recommend.
All personel polite and helpful at every stage. Needed to use storage facility which ended up being longer than anticipated. Grateful for the initial onsite visit as we had a tricky road approach and this could be considered. Always on time , never late.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant!

Absolutely brilliant! I knew this team was going to be wonderful and so they proved - we just made the move from London to Manchester and when I saw the glowing reviews online, followed up brilliant customer service when first making the enquiry, I knew we were in good hands. Fast, efficient movers and lovely people to boot - highly recommended for all your moving needs!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

A brilliant service from all the guys…

A brilliant service from all the guys at BOLT for our move in Sully on the 28th of February and on a Saturday as well.
First Class, would never use anyone else.
Recommend to all my friends and family.
They make it sooooooooo easy 😃
Nigel Adams

28 February 2026
Unprompted review
Rated 5 out of 5 stars

What a crew

What a crew. From the moment of the quote I felt in safe hands, lots of advice that ended up really helpful was freely offered and I was given an honest account of what they thought would be most cost effective. I only got quotes from reliable places as my biggest fear was being shaken down on the day as they have you over a barrel, none of that here. I had another reputable firm quote slightly less, I wanted to go with Bolt as I had real confidence in the guy I'd met and they very kindly matched that despite pointing out it didn't include reassembly of the big furniture.

I opted to include packing as I figured they would be more efficient at it than me and boy was I correct. 8am the day before the move they arrived as promised, three of them had everything I owned (except my bed) boxed, labelled by room and loaded into the vans. They were done around midday, this is a three bed house and I'm no minimalist. Everything was packed safely, they asked for input where needed but really just got on with it too. I had all afternoon and evening to clean for my buyers. I have antique furniture, irreplaceable heirlooms and they were treated with care and respect.

After getting to sleep in a proper bed they arrived first thing the next day to take that apart and get us underway. It was Cardiff to Leeds so a lot of driving for them, we were on our way by half eight. On arrival it was straight to it, they made sure everything I'd paid for was done, there wasn't a single thing to nag them about.

Things never go to plan and not everything fit where I'd planned to put it/some furniture wouldn't go round the stairs corner. Completely unphased, the two movers offered helpful advice to get everything I couldn't move myself in the most sensible place and the rest unloaded for me to sort in my own time. It was phenomenal, a few hours of real hard work with only one well deserved cigarette break and all was done.

I was more anxious about choosing movers than any other part of my relocation, it's just me on my own and I was completely dependent on them. I'm so grateful to Bolt for rewarding my trust with such a great service.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience using Bolt for our…

Great experience using Bolt for our recent move. We opted for the full packing, dismantling, and moving service, and the team was extremely professional and hardworking throughout. Everything was handled efficiently and with care. Highly recommended.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Would definitely use them again

We booked them to pack and move us. They were great, everything was packed really well and made it to the new property safely. They were polite and really helpful. They put mats down to make sure they didn’t damage the carpet. Everything was put into the right rooms at the new property too. Would definitely use them again

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Don’t even bother getting quotes from…

Don’t even bother getting quotes from anyone else, Bolt Removals is the best service you can get and will always give you the best value for money. I used them for the third time recently, we were packed and loaded -on the move by 12:00 pm and unloaded by 4:30 pm. Nothing was too much trouble for the guys, I’m very grateful for all your help, thank you.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Intercity Relocation

Great service, very friendly and professional. Work was actioned efficiently and effectively with no damage to high value or fragile items. Would recommend to others.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

The Bolt team were really professional…

The Bolt team were really professional and helpful.
I had loads of queries beforehand and they were happy to answer emails promptly.
2 people came in and packed everything on the 1st day and then a whole team came in on the 2nd day who worked really well.
I would definitely use them again if I ever move (hopefully not).

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Heavy mattress delivery

Luke and his colleague delivered and extremely heavy mattress to my home today. They were so polite and respectful of my home. Although i was asked to move items out of the way before their arrival, they advised of additional items to move to ensure there was no damage. They wore overshoes to protect my floors. Their communication was excellent all day with regular updates and they arrived earlier than initially thought. They made what could have been very difficult feel very easy for me. Thank you both! Hope you have a well deserved Christmas break

18 December 2025
Unprompted review

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