BOMBAY HAIR Reviews 

152
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the impressive thickness, beautiful natural colors, and gorgeous overall quality of the hair extensions that make daily styling feel completely seamless. Many people also note and appreciate the exceptional customer support they received when asking questions or sorting out specific details regarding their recent online purchases. Some reviewers were not happy with unexpected order shipping delays and unhelpful customer service responses when trying to resolve frustrating problems. Others noted that receiving defective products, missing packages, or experiencing severe tangling made managing the items extremely difficult and disappointing.

What people talk about most

Product

People report ambiguous experiences with product quality, as customer opinions are heavily divided. On one... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement. While many... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing severe frustration over... See more

Order

Customers consistently note negative experiences with order fulfillment, highlighting missing packages and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

For the price they aren’t terrible. I got the 20 inch halo and it is soft and thick but it tangles VERY, VERY easily. This is a major downside as im constantly having to brush the hair out.

Company replied

Rated 3 out of 5 stars

First off I would like to say that the quality on Bombay Hair extensions are usually quite good, but with my recent orders of tape in extensions I have to note that the quality has declined. More spe... See more

Company replied

Rated 5 out of 5 stars

Yes the return policy is pretty stern but the quality of hair is amazing! I've been buying from them for 10 years now and it always impressed me woth the quality of hair and how long it lasts. I tried... See more

Company replied

Rated 5 out of 5 stars

10/10!!! 💗 I purchased the Ash Blonde 20 inch halo!! It was exactly what I was looking for in terms of volume!! it’d be great if eventually maybe the Company can carry longer sizes with more grams!!... See more

Company replied


Company details

  1. Hair product shop
  2. Hair Extension Technician
  3. Hair extensions supplier
  4. Hair Salon
  5. Hairdresser

Written by the company

At Bombay Hair, we are committed to delivering premium-quality hair extensions, styling tools, and accessories to beauty enthusiasts and professionals worldwide. Since our founding in 2013, we have become a trusted brand for those seeking high-performance products that cater to every hair type, texture, and style. Our extensive product line includes 100% Remy human hair extensions in Clip-In, Tape-In, Wefts, and Fusion varieties, as well as innovative styling tools like curling wands, flat irons, and hair dryer brushes. Designed with quality and durability in mind, our products are used by individuals and salon professionals alike, ensuring exceptional results every time. What sets us apart is our dedication to customer satisfaction. We offer personalized support to help you find the perfect product for your needs, whether you're adding instant length and volume with extensions or achieving salon-quality styling at home. At Bombay Hair, we believe in empowering our customers to feel confident and beautiful, with products that deliver transformative results. Discover the difference with Bombay Hair – where quality, innovation, and style meet.


Contact info

3.3

Average

TrustScore 3.5 out of 5

152 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(152)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Lina helped me with my purchase today, she was amazing and answered all my questions. Great price for some top of the grade products.

9 July 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

YAY, I am so happy to hear that

Rated 5 out of 5 stars

Great service and options.

29 June 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you so much for your 5-star review! We're thrilled to hear you appreciate our service and options. We strive to provide both, and your feedback means a lot to us! We really value your feedback and your business! 💗

Rated 5 out of 5 stars

Love their extensions

Love their extensions! I have changed my hair color three times and came back each time for new ones

25 June 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you so much! We’re thrilled to hear you’ve come back for each color change – we love being part of your hair journey 💕

Rated 5 out of 5 stars

I bought a bundle that included…

I bought a bundle that included extensions and a styling brush, and I’m so happy I did. The extensions are gorgeous, and the brush makes detangling super easy without breakage. You can tell they care about quality.

4 June 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you so much for your lovely review! We're so happy to hear you're loving both the extensions and the brush. Your support means a lot to us!

Rated 5 out of 5 stars

Great service!

Great service!

18 June 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you so much! We're thrilled you had a great experience with us!

Rated 5 out of 5 stars

Great experience

Great experience, staff was so kind and helpful! Got some new hair extensions!

18 June 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you! We’re so happy you had a great experience and love your new extensions!

Rated 5 out of 5 stars

Great service

Great service! We got lucky and were able to walk out with extensions on the day of because they have such great stock!

16 June 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you so much! We’re thrilled you had a great experience and found exactly what you needed — we hope you love your new extensions! 💕

Rated 5 out of 5 stars

Great products

Im honestly so impressed with these hair extensions! The quality is outstanding — soft, natural-looking, and blends seamlessly with my hair. They’re easy to apply, hold curls beautifully, and don’t shed or tangle like others I’ve tried. I’ve received so many compliments, and most people don’t even realize I’m wearing extensions. Definitely worth every penny. Highly recommend for anyone looking for volume, length,

1 June 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you so much for your amazing feedback! We're thrilled to hear that you're loving the extensions and that they're blending so seamlessly with your natural hair. It’s wonderful to know they’ve held up beautifully, especially with curls, and that you’re receiving compliments — the best sign of a flawless match! We're so glad you're happy with your purchase and appreciate the recommendation. 💕

Rated 5 out of 5 stars

Service was too good

Service was good

11 June 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you for your feedback! We're glad to hear you had a good experience with our service. If there's ever anything more we can do to make it even better, we'd love to hear from you! 💬✨

Rated 5 out of 5 stars

Loved shopping in store

Loved shopping in store, Janessa helped with picking my hair extensions and was patient while I took my took my time picking. Would come back and recommend:)

9 June 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you so much! We're happy to hear you had a great in-store experience with Janessa 💕 We’ll be sure to pass along the kind words!

Rated 5 out of 5 stars

Loved it

I got colour matched and It was perfect the experience was nice and easy everyone was helpful

6 June 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you so much! We're thrilled to hear everything went smoothly and that the colour match was perfect

Rated 5 out of 5 stars

Helpful

Helpful, good deals!

6 June 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you so much! We're glad you found our deals helpful—enjoy your Bombay Hair goodies! 💕

Rated 5 out of 5 stars

Bombay Hair was recommended to me by my…

Bombay Hair was recommended to me by my hairstylist, and now I understand why! The extensions are stunning and blend in beautifully with my natural hair. I also got their straightener it heats up fast and gives a sleek finish in minutes.

26 February 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you so much! We're glad you're loving the extensions and straightener—they're made to give that flawless finish. Appreciate your kind words! 💕

Rated 5 out of 5 stars

The process was really easy and…

The process was really easy and seamless! Really excited to use my extensions!

1 June 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you so much for your kind words! We're thrilled to hear that the process was easy and seamless for you. Enjoy your new extensions — we can't wait for you to try them out! 💕 If you need anything, we're always here to help.

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