BOMBAY HAIR Reviews 

152
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the impressive thickness, beautiful natural colors, and gorgeous overall quality of the hair extensions that make daily styling feel completely seamless. Many people also note and appreciate the exceptional customer support they received when asking questions or sorting out specific details regarding their recent online purchases. Some reviewers were not happy with unexpected order shipping delays and unhelpful customer service responses when trying to resolve frustrating problems. Others noted that receiving defective products, missing packages, or experiencing severe tangling made managing the items extremely difficult and disappointing.

What people talk about most

Product

People report ambiguous experiences with product quality, as customer opinions are heavily divided. On one... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement. While many... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing severe frustration over... See more

Order

Customers consistently note negative experiences with order fulfillment, highlighting missing packages and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

For the price they aren’t terrible. I got the 20 inch halo and it is soft and thick but it tangles VERY, VERY easily. This is a major downside as im constantly having to brush the hair out.

Company replied

Rated 3 out of 5 stars

First off I would like to say that the quality on Bombay Hair extensions are usually quite good, but with my recent orders of tape in extensions I have to note that the quality has declined. More spe... See more

Company replied

Rated 5 out of 5 stars

Yes the return policy is pretty stern but the quality of hair is amazing! I've been buying from them for 10 years now and it always impressed me woth the quality of hair and how long it lasts. I tried... See more

Company replied

Rated 5 out of 5 stars

10/10!!! 💗 I purchased the Ash Blonde 20 inch halo!! It was exactly what I was looking for in terms of volume!! it’d be great if eventually maybe the Company can carry longer sizes with more grams!!... See more

Company replied


Company details

  1. Hair product shop
  2. Hair Extension Technician
  3. Hair extensions supplier
  4. Hair Salon
  5. Hairdresser

Written by the company

At Bombay Hair, we are committed to delivering premium-quality hair extensions, styling tools, and accessories to beauty enthusiasts and professionals worldwide. Since our founding in 2013, we have become a trusted brand for those seeking high-performance products that cater to every hair type, texture, and style. Our extensive product line includes 100% Remy human hair extensions in Clip-In, Tape-In, Wefts, and Fusion varieties, as well as innovative styling tools like curling wands, flat irons, and hair dryer brushes. Designed with quality and durability in mind, our products are used by individuals and salon professionals alike, ensuring exceptional results every time. What sets us apart is our dedication to customer satisfaction. We offer personalized support to help you find the perfect product for your needs, whether you're adding instant length and volume with extensions or achieving salon-quality styling at home. At Bombay Hair, we believe in empowering our customers to feel confident and beautiful, with products that deliver transformative results. Discover the difference with Bombay Hair – where quality, innovation, and style meet.


Contact info

3.3

Average

TrustScore 3.5 out of 5

152 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(152)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Janessa is wonderful and helped me so…

Janessa is wonderful and helped me so well. Love the hair. Thank you Janessa for your Fantastic help.

24 April 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you so much for the kind words! We're thrilled to hear you loved your hair and had such a great experience with Janessa. She's truly amazing, and we'll be sure to pass along your lovely feedback. We can’t wait to see you again soon!

Rated 5 out of 5 stars

Amazing customer service!

Amazing customer service!! Very friendly service!!

21 April 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you for your amazing feedback! We're glad you had a great experience and cannot wait to welcome you back soon!

Rated 5 out of 5 stars

Very helpful and kind

Very helpful and kind

20 April 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you so much! We're so glad to hear that and truly appreciate your kind words!

Rated 5 out of 5 stars

Great help

Great help! Super sweet!

18 April 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you, so glad we could help!

Rated 5 out of 5 stars

Service

Great experience

15 April 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you for your amazing feedback! We're glad you had a great experience and cannot wait to welcome you back soon!

Rated 5 out of 5 stars

Super easy to apply and remove

Super easy to apply and remove! These clip-in hair extensions are a game-changer when I need instant length and volume. No damage to my hair at all!

18 July 2024
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you so much for your amazing review! We're thrilled to hear the clip-ins are making such a difference for you and that you're loving the length and volume with zero damage. 💖

Rated 5 out of 5 stars

Tried different brands before

Tried different brands before, but these hair extensions exceeded my expectations. They don’t tangle, hold up beautifully, and feel so comfortable to wear!

23 August 2024
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you so much for your wonderful review! We’re thrilled to hear our extensions exceeded your expectations. Comfort and quality are our top priorities, and we’re so glad you’re enjoying them! 😊💖

Rated 5 out of 5 stars

Great service

Great service, knowledgeable

9 April 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you for your wonderful feedback!

Rated 5 out of 5 stars

I came in to look for extensions and…

I came in to look for extensions and had a great experience. The hair extensions are great quality.

8 April 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you so much for your kind words! We’re thrilled to hear you had a great experience and love the quality of our extensions. We look forward to serving you again soon!

Rated 5 out of 5 stars

Janessa was so helpful

Janessa was so helpful! She colour matched me and it was a great experience!

6 April 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you for sharing your experience! We’re so glad Janessa could help with your color match. We appreciate your feedback!

Rated 5 out of 5 stars

Great experience

Communication with Bombay is fast and efficient. Very pleased with the customer service and always pleased with the product.

25 March 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you so much for your wonderful feedback Jessica! We're thrilled to hear that you're happy with both our customer service and the products. Your satisfaction means the world to us, and we look forward to continuing to serve you in the future!

Rated 5 out of 5 stars

Janessa was amazing and was so helpful

Janessa was amazing and was so helpful. She matched my hair to the extensions and was very patient. Had a very seamless experience

23 March 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you so much for your kind words! We're thrilled to hear that Janessa was able to help you with your hair extensions and make your experience so seamless. We truly appreciate your feedback and are so happy you're pleased with the results. Looking forward to seeing you again soon!

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