Booking process was easy, however the ticket process has me wondering what is the hold up. My payment was taken immediately but the tickets have gone quite. Need to give frequent updates.
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Review summary
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What people talk about most
Reviews shaping this summary
I would have preferred to be advised that the industrial action would impact my train trip. Now I am going to have to look for an alternative. Can I get a refund for my ticket?
Company replied
After many emails, calls and WhatsApp messages we received our HARD tickets last moment. Thanks to an Egyptian employee we received the tickets in our hotel. Beside that, our train seats were in di... See more
Company replied
Sometimes okay, but they lack accountability when the operator they book through fails to provide a good service. The ratings of operators are also misleading as there’s no way to rate them through Bo... See more
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Company details
Written by the company
We’re all about the journey. We’re a new generation of travelers who expect everything to be a screen tap away, including bus, ferry and train tickets to the world’s best locations. Today’s travelers want to explore the world with confidence. From language barriers, local currency and anxiety over the unknown, traveling can be stressful. Rely on Bookaway for 24/7 support, honest reviews and accurate information about every ride. Bookaway is more than getting from one place to another, it’s about the journey. Enjoy the ride.
Contact info
3.4
Average
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Buses are comfortable
Buses are comfortable. N safe drivers. Leaves on time and baggage securuty is also well managed. Bookingbis easy as well.
30 April 2026
Reply from Bookaway
Hi Rita,
Thank you for your feedback! 😊
We’re glad to hear you found the buses comfortable, the drivers safe, and the baggage handling well managed. It’s also great to know the booking process was easy and everything departed on time. ✨
We truly appreciate your support and hope to assist you again on your future travels!
Kind regards,
The Bookaway Team
I have used it twice in Egypt
I have used it twice in Egypt. Easy and fast.
30 April 2026
Unprompted review
Reply from Bookaway
Hi there,
Thank you for your feedback! 😊
We’re glad to hear you’ve used our service twice in Egypt and found the experience easy and fast. ✨
We truly appreciate your support and hope to assist you again on your future travels!
Kind regards,
The Bookaway Team
Don’t schedule around the company projected times
The online booking went very smoothly.
30 April 2026
Reply from Bookaway
Hello there,
Thank you for bringing this to our attention.
We are sorry to hear about your experience and understand your concerns regarding the delay. Our team has already reached out to gather more information so we can review what happened and assist you further.
You may also contact our support team directly at support@bookaway.com, and we will be happy to help.
Kind regards,
Bookaway Support Team
I did receive the ticket
I did not
receive the ticket.
Very bad first experience with you.
Trip was time sensitive.
29 April 2026
Reply from Bookaway
Hello there,
Thank you for bringing this to our attention.
We can see that this matter has already been resolved by our support team.
If you need any further assistance, please feel free to reach out again.
Kind regards,
Bookaway Support Team
After many emails
After many emails, calls and WhatsApp messages we received our HARD tickets last moment.
Thanks to an Egyptian employee we received the tickets in our hotel.
Beside that, our train seats were in different coaches. We paid more than $100 for a ticket. At the railway station the same ticket at the ticket desk was $20
I understand we had to pay an expensive ticket to receive help if needed and for a smooth experience. None of that became true. For many days I was worrying and got no help. Bookaway mailde me: 'We are working on it'.
28 April 2026
Unprompted review
Reply from Bookaway
Hello there,
Thank you for bringing this to our attention.
We truly appreciate your feedback. We will be in contact with the supplier to review what happened and work on improving the ticket delivery process to avoid situations like this in the future.
Regarding the price difference, please note that online bookings may include additional service fees, platform support, and convenience features such as customer assistance and flexible options, which can result in a different price compared to purchasing directly at the station.
We understand your concerns and truly value your feedback as it helps us improve.
Kind regards,
Bookaway Support Team
Really easy to book & great service
Really easy to book, good prices and coach service ran extremely well. Seats were comfortable and everything went great.
5 April 2026
Unprompted review
Reply from Bookaway
Hi Dave,
Thank you so much for your lovely feedback! 😊 We’re thrilled to hear that you found the booking process easy, the prices good, and that your coach trip went smoothly from start to finish.
It’s great to know you enjoyed the comfortable seats and overall service — that’s exactly the experience we aim to provide for all our travelers. ✨
We truly appreciate your support and can’t wait to help you plan your next adventure!
Kind regards,
The Bookaway Team
Was great experience travel
Was great experience travel. Not delay after the ferry we taken by transport to catch the carrier people to taken us to Kraby destination. The drives was excellent, stopping to service station give us plenty time to have something to eat before take us to destination and thanks to dropped me at my hotel in Krabi.
26 April 2026
Reply from Bookaway
Hello Roberto,
Thank you for booking with Bookaway and for taking the time to share your experience.
We are glad to hear that the journey went smoothly, the drivers were excellent, and that you were dropped off right at your hotel in Krabi.
Your words mean a lot to us, and we hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
Good support and easy online booking
Good support and easy online booking
21 April 2026
Unprompted review
Reply from Bookaway
Hello Kustavin,
Thank you for booking with Bookaway and for taking the time to leave your review.
We are glad to hear that the support was helpful and that the booking process was straightforward.
Your words mean a lot to us, and we hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
To order the ride was easy
To order the ride was easy. Driver arrived on time right to the door. Helped with the luggage. Everything was smooth and easy. On the site they say the ride supposed to be 1 hour 30 mins but I knew it’s going to be 2 hours. And it’s not a driver fault. It’s common sense. On the site it’s a computer calculate or people who just operate and doesn’t drive.
23 April 2026
Unprompted review
Reply from Bookaway
Hello Nataly,
Thank you for booking with Bookaway and for taking the time to share your experience.
We are glad to hear that the booking process was easy, the driver arrived on time, and the overall ride went smoothly.
Your words mean a lot to us, and we hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
Update
UPDATE 2: Bookaway is trying to trick the bank and the public. They sent a tiny 15% cash refund and offered 35% in useless vouchers, claiming the case is "resolved". IT IS NOT. We rejected their vouchers. Giving back 15% of the ticket price is a joke when we lost 2,800 EUR on flights due to their 1.5-hour delay. A voucher for a company we will never use again is worth ZERO. We are fighting for the full refund via chargeback.
Update May 19 - after a long struggle, our issue has finally been resolved thanks to the bank´s intervention. I am glad this matter is now behind us. Thank you.
20 February 2026
Unprompted review
Reply from Bookaway
Hello there,
We would like to inform you that your case has already been handled from our side, taking into account the situation and everything that occurred. At the moment, the case is under dispute.
If you need any further assistance, please feel free to contact us at support@bookaway.com, and we will be happy to help.
Kind regards,
Bookaway Support Team
No comment.
24 April 2026
Reply from Bookaway
Hello Park,
Thank you for booking with Bookaway and for your rating.
We truly appreciate your support and are glad to have been part of your travel experience.
We hope to assist you again on your future trips.
Kind regards,
Bookaway Support Team
Reply from Bookaway
Hello Ketan,
Thank you for booking with Bookaway and for taking the time to leave your review.
We are glad to hear that you had a great experience with the service.
Your words mean a lot to us, and we hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
Everything was great
26 April 2026
Unprompted review
Reply from Bookaway
Hello there,
Thank you for booking with Bookaway and for your feedback.
We are delighted to hear that everything went great during your experience. Your kind words are truly appreciated.
We hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
Reply from Bookaway
Hello there,
Thank you for bringing this to our attention.
From what we can see based on the information provided, your request was responded to shortly after and assistance was provided.
If you need any further help, please do not hesitate to contact us again through the same channel or at support@bookaway.com, and we will be happy to assist you.
Kind regards,
Bookaway Support Team
Avoid this company
Thankfully I gave myself an hour and a half instead of the recommended 30 minutes for the ferry, because bookaway did nothing to explain that we still had to go to the booking location on site, and they didn't have the confirmation at the on-site office. Luckily they made us new tickets and we made our ferry, narrowly avoiding a wasted day on an expensive vacation. Do yourself a favor and book with the actual carrier and avoid the headache this company will put you through.
Also, trying to submit the review through their email "rate us" doesn't work. What a joke of a company.
6 April 2026
Unprompted review
Reply from Bookaway
Hello Andrew,
Thank you for bringing this to our attention.
We are sorry to hear about your experience and understand how frustrating this situation must have been. Our team has already reached out requesting some additional information so we can review your case more carefully and investigate what may have happened.
You may also contact our support team directly at support@bookaway.com, and we will be happy to assist you further.
Kind regards,
Bookaway Support Team
I booked transportation with Bookaway…
I booked transportation with Bookaway from Boquete to Panama City for over $200, expecting a direct and comfortable transfer as advertised. The service description clearly suggested that we would be picked up and driven to our destination.
While we were indeed picked up by a friendly driver, it quickly became clear that the service was completely misrepresented. Instead of taking us to Panama City, we were simply driven to the bus station in David and put on a public bus. This bus ride normally costs around $15–20.
In reality, we paid more than $200 for what was essentially a short taxi ride to a bus station plus a standard public bus ticket. Had we arranged this ourselves, the total cost would have been around $60 at most.
This is extremely misleading and feels like a complete scam. I would strongly advise others to avoid booking this service unless the company becomes transparent about what they are actually offering.
25 April 2026
Unprompted review
Reply from Bookaway
Hello Adnan,
Thank you for bringing this to our attention.
We are sorry to hear about your experience and understand your concerns. Our team has already reached out requesting some additional information so we can review your case more carefully and investigate what may have happened.
You may also contact our support team directly at support@bookaway.com, and we will be happy to assist you further.
Kind regards,
Bookaway Support Team
Charged 70% mark up
The contractor/company they used to sell me the ticket charged over 70% increase on ticket price & didnt even have the original bus times i chose. Did not ask my seat choice. 100% do not recommend with current era can just buy yourself at bus station as many tour companies. 70% mark up is criminal
16 April 2026
Unprompted review
Reply from Bookaway
Hello Lynz,
Thank you for bringing this to our attention.
We are sorry to hear about your experience and understand your concerns regarding the pricing. Our team has already reached out requesting some additional information so we can review your case more carefully and investigate what may have happened.
You may also contact our support team directly at support@bookaway.com, and we will be happy to assist you further.
Kind regards,
Bookaway Support Team
Outstanding customer service
I made a mistake on a booking. It was totally my fault. I contacted Bookaway and customer service reps Danielle, Taylor and Anj immediately responded back to me and totally resolved my issue putting me at ease. I can't thank these three excellent reps enough. If it wasn't for them my vacation would have been ruined. Bookaway is a first class company and they employ the best. Highly recommend this company and I will always use them.
24 April 2026
Unprompted review
Reply from Bookaway
Hello Tom,
Thank you for booking with Bookaway and for taking the time to share your review.
We are truly happy to hear that our support team was able to assist you quickly and resolve your issue. It is especially great to know that Danielle, Taylor, and Aj made such a positive impact on your experience.
Your kind words mean a lot to us, and we are glad we could help make your trip go smoothly.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Bookaway Support Team
Useful information on their website
On their websute, I have read and found useful the information in the text:
"Crossing The Bolivia Peru Border: All The Details".
Thank you.
Kind regards.
21 March 2026
Reply from Bookaway
Hello Gabriele,
Thank you for booking with Bookaway and for sharing your feedback.
We are glad to hear that you found the information on our website helpful and useful for your travel planning. Providing clear and valuable content is very important to us.
We truly appreciate your kind words and hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
Do not use this company!
Do not use this company. I made a 'fully refundable' booking, which I paid an extra charge for as I was aware that my travel plans were likely to change. Turns out that it is not FULLY refundable as they have a hazy fee policy which allows them to make a charge for refunding. They screwed up the refund then made a further, totally unauthorised, charge to my card without prior notification which they completely failed to respond to when I complained. Scammers.
23 April 2026
Unprompted review
Reply from Bookaway
Hello Amanda,
Thank you for bringing this to our attention.
We are sorry to hear about your experience and understand your concerns regarding the refund and charges. Our team has already reached out requesting some additional information so we can review your case more carefully and investigate what may have happened.
You may also contact our support team directly at support@bookaway.com, and we will be happy to assist you further.
Kind regards,
Bookaway Support Team
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