Booking.com Reviews 109,413

Disappointed with Booking.com support.

I reported a passenger name issue 18 hours before my flight and explicitly asked for urgent help. I was told to go to the airport and that everything would be fine.

At the airport I was denied boarding due to the same issue. The airline confirmed the correction could have been handled in advance if the agency had contacted them.

As a result, I missed my flight and incurred additional costs.

I have now filed formal complaints with ECC-Net and the EU ODR platform.

I hope Booking.com will take responsibility and resolve this quickly.

The description given on the web site does not always match the reality.
The customer service is useless and trying to change a booking is impossible.
Booking.com is not a company I shall ever use again.
There are lots of better alternatives.
Buyer beware

Amus hotel in Rhodes is excellen
Wonderfull location 2 km from Rhodes old town
Just by the sea
Comfortable rooms, very clean.
Delicious food
Very polite personal.
Mrs. Olesia, Stamatia Audrey exceptional polite and helpful.
I would come again!!

I've booked rooms and flights with booking.com hundreds of times successfully over the past 15 years. My recent experience shares similarities with other recent (April 2026) reviews: room booked, prepaid, non refundable, confirmation states clearly
"No further payment required" On arrival, the disinterested and confrontational desk clerk demands a credit card (sorry, don't have one, not a condition when I booked, so why now?) , alternatively $200 cash deposit. Not likely.
Despite calling 3 different booking.com customer service
phone numbers, each time I was told the number had changed but could be transfered (for a cost, of course) to the new number. Tried to email. No response. Suggestions mainly focused on resolving it with the merchant. Sorry, not a possibility in this case. Advised bank and requested charge back on debit card for "services/product not received. Apologies for boring details, but sorry to see booking.com is not the brand it once was.

In April 2026, I rented a car for three days through Booking.com. The advertised total price was $268.86 (approximately), including taxes, fees, and extra charges.
However, upon arrival at the rental company’s desk, I was required to pay $490.11, which is $221.68 more than the advertised price.
The additional charges were broken down as follows:
$197.94 for insurance (for just three days)
$23.49 for extra charges
This significantly increased the total cost, far beyond what was initially presented during the booking process.
Bottom line: DΟ ΝΟΤ rely solely on the advertised prices for rental cars on Booking.com. In my experience, you may end up paying substantially more at the counter.

I gave up being a host on this site in 2022. Now 30th April 2026 they send me a booking! My property is not on the site and eventually it tells me it's a technical error. I tried for hours to sort it out in case someone turned up to stay in June. When I found a real helpline I was cut off 3 times when the agents didn't know what to do. I do not have an account since 2022 I have wasted enough time on calls and the agents have been useless. The site sent me a booking start date by email but nothing else as I do not have an account with them. I have to leave it now with no resolution.

They sent me a request to rate their customers service. I answered at once and the mail came back: 'noreply'-adress! Really!?
Booking.com claims to have over 4 stars in their advertising! They never answer to a complaint on Trustpilot - or elsewhere! How a company should NOT behave!

I made a reservation at a 4-star hotel in Paris (May 7–11, 2026) through Booking.com. A few days before my stay, the reservation was cancelled without any plausible explanation, citing that the hotel was closed.
The problem: immediately after receiving the cancellation notice, I checked the same Booking.com website and the hotel was showing as open, with rooms of the exact same type I had booked still available for those dates.
I contacted Booking.com both by phone and in writing, requesting a resolution. I received no satisfactory solution.
I have since sent a formal notice requesting either the reinstatement of my booking at the original price, or equivalent accommodation at no additional cost to me. If no satisfactory response is received, I will file a complaint with the relevant consumer protection authority and through the European online dispute resolution platform ec.europa.eu
I have a screenshot proving that the reason given for the cancellation is false. The matter is currently unresolved

Booking dot com? Booking dot NO! Not even once! I could never!

Booking.com is already extraordinarily low rated. But let me add my feedback. I approached them for a refund after my return flight was cancelled. I attached all the information including a copy of their email informing me of the flight cancellation. Their response was that there was no cancellation, only minor adjustments in the timings of the flight. How crazy is this? Do we really need to take them to court to get Booking.com to live up to their legal responsibilities? Booking.com is an extraordinarily big brand. For all the wrong reasons, it seems.

I’m at Genius Level 3, the highest tier at Booking.com. The past few experiences have been awful. Booking.com customer service is unhelpful and offered no meaningful support despite being in unexpected emergency circumstances that required date change. Two of the hotels had no way to contact them directly because they didn’t have a front desk.

The price match promise is a downright lie. If you call customer service, they will tell you to take with up with the hotel. And when you call the hotel, they will tell you to contact Booking. Avoid Booking.com for any reservations.

Booked an apartment and was scammed out of $285. It was not a real listing and they keep telling me I now have to wait 7-12 business days to get my money back. My kids and I needed a place to land in between rentals and now we're in even quest shape. WILL NEVER EVER USE THIS SITE AGAIN!!!

Booking was fine, but their Price Match Guarantee is daunting. I highly recommend the process, just know what you will need to commit time to it. When contacting them after you were approved, and after "checking out" of the hotel, they want
• Confirmation number and PIN
• Email address:
• Accommodation name and location:
• Check-in and check-out dates
After sending that information and sharing the "price match approved email", they replied, "Unfortunately, your previous claim wasn't valid and it is not possible to request a refund for an invalid claim." This is a weeding practice denying anything you send in; at least the 1st time. They finally said that we would see a refund shortly. Note, sometimes it is a refund, sometimes it is "credits".

Following my review on here in early January, I contacted Booking.com informing them of the safety situation with my daughter‘s booking in Delhi. The Airport transfer provided by the Hotel took her to a completely different location and was not the hotel she’d booked online. It was late at night and my daughter was absolutely terrified. Booking.com asked me to provide them with various details which I have done in February and I have still not had any acknowledgement nor information on their investigation which I did request. My daughter booked a four star hotel minutes away from the hotel and was taking to a location and Hotel completely different from her booking and the taxi driver refused to give her a luggage unless she paid for what was supposed to be a free airport transfer. If this is not a scam, then I don’t know what is. I’ve also heard that this practice is not uncommon. Thankfully, a family friend rescued my daughter from what could’ve been a very dangerous and frightening outcome.

It is quite evident that Booking.com do not treat their customers’ safety as a priority or indeed important. There is no follow-up or accountability from them. I’m extremely disappointed!

The relationship I had with Booking.com over the years has ended and so has my family and friends who will not ever be booking with them again.

I have made sure to raise awareness of the safety issues on all of my social media platforms and will be starting an online petition so that we never have to face these issues from unscrupulous travel service providers. If Booking.com won’t do anything about it then I will make sure that as many people as possible are made aware.

We booked a package for a seven day trip to Victoria BC.
We were using the Canadian site and all the prices were in Cdn. Once we had paid we noticed two out standing errors,
Our check out date on the hotel was a day sooner than our flight,
And the price was in USD.
When we called to see if we could add an extra day to the hotel we were connected with Priceline not booking . Com the two people that we were connected with where very difficult to understand as there English was at best 3rd grade.
But what we managed to come up with was, they couldn’t help or change anything.
Then ask if we would stay on the line and take a survey then hung up.
We called the hotel direct and got an extension for the missing day no problem.

We booked a package vacation from Booking.com. we selected the dates for flight and hotel.
After we paid for the package and printed off the paperwork we noticed the hotel was one day short.
We contacted Booking to ask for help, they could not do anything for us. The 2 people we spoke to barely spoke English and told us we would have to find a hotel for the extra night ourselves.

This is the last time we will ever book with this company. Also I will make sure friends and family know about our ordeal so they do not get ripped off.
Their customer service is a complete waste of time, why have people working for them that are not able to help when their website makes a error.

Horrible, Horrible service, acting as scam. Not recommended even for hosts.

I paid €178.99 for a flight via Booking.com (Flights on Booking.com), but the booking was never completed and I never received any service.

After the payment, I did not receive any confirmation email and the flight never appeared in my account. I immediately contacted customer support (by phone and chat), but I was told that there was no booking in the system and that they could not help me.

In addition, I received written confirmation from Booking.com stating that:
- if no confirmation email is received, the reservation is not fully processed
- and in such cases, the payment should be automatically refunded within days

This means the booking was never properly completed. However, this refund was never issued.

Even more concerning: Booking.com explicitly confirmed that there is no reservation in my account for the Mexico City → Cancún flight.

At the same time, I also received contradictory information claiming that the booking was confirmed and that an email had been sent.

So on one hand:
- there is no booking in the system
- no confirmation email was received

And on the other hand:
- Booking.com claims everything was confirmed

Because of this:
- I had no access to the booking
- I could not use the flight
- and I lost €178.99

Despite multiple attempts to resolve this, no solution was provided.

I have now escalated this matter through my bank and consumer protection authorities.

I expect Booking.com to take responsibility and resolve this properly.

I am honestly so over these travel companies hiding their real help lines behind layers of useless, brain-dead automation. I just spent nearly an hour stuck in a miserable loop with the "smart" bot at 1-888-850-3958 and it was a total nightmare. That system didn't understand a single word I said about my seat upgrade, kept glitching out, and eventually just hung up on me. It feels like a gatekeeper designed to make you rage-quit before you ever talk to a soul.

I have no idea why they bury the direct numbers so deep, but finding 1-888-620-3719 was a total lifesaver for my trip. If they just shared this line on the main contact page, it would save everyone so much unnecessary stress. When I finally called, I was actually talking to a live person in under a minute without having to scream "representative" at a computer until I was blue in the face. I explained my booking mess once, and the specialist had everything sorted with a full quote in less than five minutes. Unlike the other bot that just repeats the same tired scripts, the human at 1-888-620-3719 actually knew how to manually sync my flight and confirm my seat on the spot. If you're trying to fix a mess with United, Lufthansa, or a Booking.com nightmare, save yourself the massive headache and just call the human desk directly. They are fast, professional, and actually get the job done so you can get on with your life.

Someone hacked into my wallet funds and was able to make a flight booking. I didn't have any access to this flight reservation anywhere. Booking.com was unable to cancel it, or refund my wallet over 8 months later. When I call they tell me to wait longer.