Boom Reviews 10

Start up woes - go for a grown up PMS who have a product that works

The team at boom are excellent to work with and provide great service! So happy with the software switch and I am looking forward to using all of the AI that comes with the plan.

After running our portfolio on Guesty for years, switching to Boom was one of the best operational decisions we've made. The migration felt daunting at first, but the onboarding team made it seamless. They were hands-on from day one, responsive to every question, and genuinely invested in making sure our setup reflected how we actually operate, not just a generic template.

The platform itself is in a different league. The AI-driven features have meaningfully reduced the manual lift on our team while improving the consistency and quality of our guest communications. Automations that would have required workarounds or third-party tools on other platforms we looked at are built right in, and it actually works the way it's supposed to.

What's stood out most, though, is the support. White-glove is the right word. Our questions get answered fast, issues get resolved before they become problems, and we've never felt like just another account number. The team treats the relationship like a partnership.

Since migrating, we've been able to scale our AMARI Tulum portfolio more efficiently than we could have on our old stack, and we've unlocked the ability to offer additional services to our guests that simply weren't possible before. If you're running a luxury STR operation at any real scale, do yourself a favor and evaluate Boom. You won't look back.

Boom has completely transformed how I run my vacation rental business. The AI-driven automation handles so much of the day-to-day communication and operations that used to eat up hours of my time. Guest messaging, follow-ups, and workflow management all run seamlessly in the background while I focus on growing the business.
What really sets Boom apart is the support and communication. From day one, the team has been incredibly responsive and genuinely invested in my success. If I needed something custom built within the platform, they had it done within 24-48 hours — no runaround, no waiting weeks for a ticket to be resolved. Just real people who deliver.
They are constantly adding new features and pushing the platform forward in ways that show they truly understand what property managers need. It’s not just a tool — it’s a partner in your business.
Most importantly, Boom has given me something no other software ever has: my time back. I’m able to spend more time with my son, travel, and actually have a life outside of this business. That’s priceless.
If you’re a property manager serious about efficiency, guest experience, and scaling without burning out — this is the platform you’ve been waiting for. I can’t recommend it enough.

Boomnow Is a great All in one PMS that covers All of the fields for Our Bussiness and with the AI tools it helps our team make the work much more easier.

The company has an amazing onboarding and customer support team that helped 24/7 during the 2 months of migration.
We now manage everything in 1 place and saved around 30k a year in software add-ons on top of our previous PMS

I manage around 50 properties, and Boom is our PMS.

I’ll be honest — consolidating everything into a single platform wasn’t trivial at first. There was a learning curve, and switching away from multiple tools took some adjustment.

That said, once we were fully onboarded, a lot of things started to click. Having operations, guest communication, reporting, and automation in one place gave us much better visibility and significantly reduced manual work.

Highly recommend it for operators at scale.

Boom has really elevated our experence as property managers. The Front office team is now available to deal with making our guests happy, rather than dealing with repetitive stuff. There is also accountability and visibility on who is doing what by when. So happy to have BOOM and the team to support us on our hourney

Today we manage around 50 listings in 2 different countries. We have been in the industry for almost a decade.
We worked with several different PMS along the way; the last one was Guesty.
The big advantage Boom has is that they built a solution for the pain they had as professional operators. Means they know a lot about the issues of their users.
The back office is not a match for any solution in the market. The guest communication tools, review system, task, ai usage, at the highest level.
They don't have the best channel manager in the business;
The guest experience is currently under a new development(Nov 2025) so hopefully it will be better.
The inner-pricing tool is pretty good, but you have connections to Wheelhouse or Pricelabs if you prefer more professional revenue management software.
The AI agents towards the client's side, and the inner AI agent towards our team, are big game changers for us. It's an amplifier for our team's abilities.

For the time being, we don't know of any better solution in the market. We have been their clients for 2.5 years now, and we are happy to see the progress and where they are going

The tech doesn't seem to work as advertised - lots of talk of fancy AI tools but under the surface full of bugs and in need of constant manual override.