While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
At BoosterBay, we’re passionate about bringing the magic of the Pokémon universe to collectors and fans worldwide. ✨ We specialize in authentic Pokémon Trading Card Game (TCG) products and collectible figures, with a wide selection in English. 💨 Fast and reliable shipping to the UK and Australia 🛡️ 100% authentic products, sourced directly from trusted distributors 🎁 Pre-orders available — secure your favorite items before release 🙌 A growing community of collectors who trust us for rare and graded cards Whether you’re chasing your next grail card or starting your collection, our mission is to make your shopping experience safe, fun, and exciting.
London, United Kingdom
1.8
16 reviews
Replied to 56% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Website has now disappeared, if it wasn't for trust pilot and the reviews I would have never found out I'd been had by these scammers. It also comes up on my credit card as an automotive parts, accessories store
Don't buy , I simply want a refund of my preorder which under UK trading laws I aim entitled too prior to dispatch.
I been sent a AI generated email preventing me to have a refund because the item has yet to be dispatched/arrived in their possession this is abosutley incorrect
I thought I was taking a step in the right direction when I ordered from Boosterbay. But once they get your money, they just walk all over you and disappear faster than a sock in the dryer. They toe the line between shady and downright criminal
They really put their worst foot forward, and I’ll be limping away from this experience for a long time.
Don’t trip up like I did. Avoid Boosterbay
Fake website with fake details. No actual works or stock at the address posted. Avoid like the plague unless you want to get scammed.
Scam website. Back end information doesn't match and they don't respond to emails.
DO NOT BUY as they are 100% fake are not even a business.
Reply from BoosterBay
We would like to address all our customers here regarding the wave of paranoia that has arisen, led by a few clients who, understandably, are worried about not receiving their orders.
We are a registered company in England, we work with PayPal and the most secure payment platforms, and we are opening our first physical store in central London in just a few weeks. We have absolutely no intention or reason to harm our customers — they are the very essence of our business.
This wave of paranoia is largely the result of scams that some customers may have unfortunately experienced with other resellers, but it cannot in any way be attributed to us. Every order will be shipped as quickly as possible, and all customers who expressed doubts have been contacted directly by our support team and offered the option to cancel their order — often without any response from them. Not to mention, we have also seen comments posted under names that have never placed an order with us.
We are a legitimate business with a physical presence, and we encourage you to be cautious of waves of reviews that contain no tangible proof beyond unjustified fear.
Kind regards,
The BoosterBay Team
Fake avoid at all costs, are not giving me my money back after requesting a refund.
I would avoid at all costs and report them from fraud
Reply from BoosterBay
We would like to address all our customers here regarding the wave of paranoia that has arisen, led by a few clients who, understandably, are worried about not receiving their orders.
We are a registered company in England, we work with PayPal and the most secure payment platforms, and we are opening our first physical store in central London in just a few weeks. We have absolutely no intention or reason to harm our customers — they are the very essence of our business.
This wave of paranoia is largely the result of scams that some customers may have unfortunately experienced with other resellers, but it cannot in any way be attributed to us. Every order will be shipped as quickly as possible, and all customers who expressed doubts have been contacted directly by our support team and offered the option to cancel their order — often without any response from them. Not to mention, we have also seen comments posted under names that have never placed an order with us.
We are a legitimate business with a physical presence, and we encourage you to be cautious of waves of reviews that contain no tangible proof beyond unjustified fear.
Kind regards,
The BoosterBay Team
Saw some TCG in stock that are almost impossible to get. Seemingly infinite stock on this website, which is very suspicious on its own. A little bit of research shows that all of the website is a scam, the images are taken from the internet (reverse-search), as is the phone number and other parts.
Avoid this website.
Reply from BoosterBay
We would like to address all our customers here regarding the wave of paranoia that has arisen, led by a few clients who, understandably, are worried about not receiving their orders.
We are a registered company in England, we work with PayPal and the most secure payment platforms, and we are opening our first physical store in central London in just a few weeks. We have absolutely no intention or reason to harm our customers — they are the very essence of our business.
This wave of paranoia is largely the result of scams that some customers may have unfortunately experienced with other resellers, but it cannot in any way be attributed to us. Every order will be shipped as quickly as possible, and all customers who expressed doubts have been contacted directly by our support team and offered the option to cancel their order — often without any response from them. Not to mention, we have also seen comments posted under names that have never placed an order with us.
We are a legitimate business with a physical presence, and we encourage you to be cautious of waves of reviews that contain no tangible proof beyond unjustified fear.
Kind regards,
The BoosterBay Team
“BoosterBay? More like BoosterBust. Tried to preorder some Pokémon goodies here and ended up with nothing but disappointment. Feels like they trained a Snorlax to run a business—slow, lazy, and completely unhelpful.
Their 5-star reviews? Totally fake. I’ve seen more credibility in a Magikarp trying to learn Hyper Beam. If you want a website that promises the world but delivers exactly zero, congratulations—you’ve found your champion.
Do yourself a favor: run away faster than a Jolteon in Quick Attack. BoosterBay = ScamBay.”
Reply from BoosterBay
We would like to address all our customers here regarding the wave of paranoia that has arisen, led by a few clients who, understandably, are worried about not receiving their orders.
We are a registered company in England, we work with PayPal and the most secure payment platforms, and we are opening our first physical store in central London in just a few weeks. We have absolutely no intention or reason to harm our customers — they are the very essence of our business.
This wave of paranoia is largely the result of scams that some customers may have unfortunately experienced with other resellers, but it cannot in any way be attributed to us. Every order will be shipped as quickly as possible, and all customers who expressed doubts have been contacted directly by our support team and offered the option to cancel their order — often without any response from them. Not to mention, we have also seen comments posted under names that have never placed an order with us.
We are a legitimate business with a physical presence, and we encourage you to be cautious of waves of reviews that contain no tangible proof beyond unjustified fear.
Kind regards,
The BoosterBay Team
Reply from BoosterBay
We would like to address all our customers here regarding the wave of paranoia that has arisen, led by a few clients who, understandably, are worried about not receiving their orders.
We are a registered company in England, we work with PayPal and the most secure payment platforms, and we are opening our first physical store in central London in just a few weeks. We have absolutely no intention or reason to harm our customers — they are the very essence of our business.
This wave of paranoia is largely the result of scams that some customers may have unfortunately experienced with other resellers, but it cannot in any way be attributed to us. Every order will be shipped as quickly as possible, and all customers who expressed doubts have been contacted directly by our support team and offered the option to cancel their order — often without any response from them. Not to mention, we have also seen comments posted under names that have never placed an order with us.
We are a legitimate business with a physical presence, and we encourage you to be cautious of waves of reviews that contain no tangible proof beyond unjustified fear.
Kind regards,
The BoosterBay Team
Bro thought he could waltz in and make some quick tendies by knocking up a scam site, but it has backfired and he is now on full-time damage control in the reviews. Nice Chinglish, homeslice.
Reply from BoosterBay
We would like to address all our customers here regarding the wave of paranoia that has arisen, led by a few clients who, understandably, are worried about not receiving their orders.
We are a registered company in England, we work with PayPal and the most secure payment platforms, and we are opening our first physical store in central London in just a few weeks. We have absolutely no intention or reason to harm our customers — they are the very essence of our business.
This wave of paranoia is largely the result of scams that some customers may have unfortunately experienced with other resellers, but it cannot in any way be attributed to us. Every order will be shipped as quickly as possible, and all customers who expressed doubts have been contacted directly by our support team and offered the option to cancel their order — often without any response from them. Not to mention, we have also seen comments posted under names that have never placed an order with us.
We are a legitimate business with a physical presence, and we encourage you to be cautious of waves of reviews that contain no tangible proof beyond unjustified fear.
Kind regards,
The BoosterBay Team
⚠️ This company shows clear signs of being fake:
• CEO and team photos are stolen from the internet
• Phone number is copied from elsewhere
• Website was only created last week in Canada
• Reviews are from the U.S., though they only claim to ship to the U.K. and Australia
• Instagram followers are all bots
• The “London store” doesn’t exist
• Their supposed Marseille office is fake
• Still no refund, even though they claim to have sent it — a clear lie
Reply from BoosterBay
We would like to address all our customers here regarding the wave of paranoia that has arisen, led by a few clients who, understandably, are worried about not receiving their orders.
We are a registered company in England, we work with PayPal and the most secure payment platforms, and we are opening our first physical store in central London in just a few weeks. We have absolutely no intention or reason to harm our customers — they are the very essence of our business.
This wave of paranoia is largely the result of scams that some customers may have unfortunately experienced with other resellers, but it cannot in any way be attributed to us. Every order will be shipped as quickly as possible, and all customers who expressed doubts have been contacted directly by our support team and offered the option to cancel their order — often without any response from them. Not to mention, we have also seen comments posted under names that have never placed an order with us.
We are a legitimate business with a physical presence, and we encourage you to be cautious of waves of reviews that contain no tangible proof beyond unjustified fear.
Kind regards,
The BoosterBay Team
Scam, will take your money but shop does not exist, positive reviews are fake (people based in US but shop only ships to UK/Aus). Refuse to cancel preorders despite consumer law stating you have 14 days to change your mind. Do not fall for it.
Reply from BoosterBay
We would like to address all our customers here regarding the wave of paranoia that has arisen, led by a few clients who, understandably, are worried about not receiving their orders.
We are a registered company in England, we work with PayPal and the most secure payment platforms, and we are opening our first physical store in central London in just a few weeks. We have absolutely no intention or reason to harm our customers — they are the very essence of our business.
This wave of paranoia is largely the result of scams that some customers may have unfortunately experienced with other resellers, but it cannot in any way be attributed to us. Every order will be shipped as quickly as possible, and all customers who expressed doubts have been contacted directly by our support team and offered the option to cancel their order — often without any response from them. Not to mention, we have also seen comments posted under names that have never placed an order with us.
We are a legitimate business with a physical presence, and we encourage you to be cautious of waves of reviews that contain no tangible proof beyond unjustified fear.
Kind regards,
The BoosterBay Team
Scam site. Images of CEO and others taken from the web. Reverse search and you’ll find the real people.
Phone number is stolen (Google it) and if you search the website for info on its creation you will see it was made last week, and is based in Canada. Odd that people in the US are leaving reviews here when they apparently only ship to the UK and Australia. Furthermore, their Instagram has paid for bot followers only, and their shop “opening on 1st Nov” is London is still available To Let. It supposedly has a base in Marseille France as well which doesn’t exist. AVOID.
They have claimed to have cancelled and refunded the charge which is not true.
Avoid at all costs, this is a scam website.
Reply from BoosterBay
Dear Customer,
You placed a pre-order for an item that will be available on October 10th. We would like to understand on what grounds you feel entitled to insult our business, given that your order has been correctly processed and validated on our side. On what basis do you judge our legitimacy?
Kind regards
Scam site. DO NOT USE!!
The images of the CEO and other team members appear to be taken from the internet — a reverse image search reveals they are actually of unrelated people. The listed phone number is also stolen (you can confirm this by Googling it). A quick check shows that the website itself was only created last week and is registered in Canada.
Strangely, there are reviews from people in the U.S., even though the company claims to only ship to the U.K. and Australia. Their Instagram following is made up entirely of paid-for bot accounts, and the store they announced as “opening on November 1st” in London is still listed as available to let. They also claim to have a base in Marseille, France, but no such location exists.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
