Boostly Reviews 696

Right across the 3 x hourly Bootcamps, Mark provided clear, no-fluff training with immediately actionable tactics. I left each session and implemented changes the same night (OTA titles + WIIFM copy, custom ChatGPT setup to make but a few) With live coaching, replays, and the supportive Boostly community it's easy to execute fast and see real impact.

A great way to keep up .... with developments in the tech offerings without the need to do all the preliminary research into what's being developed !

Mark, thanks so much for the great info. There is a LOT and appreciate the replays. Difficult to give constructive feedback since you are doing this for free and are suggesting boostly but not doing the hard sell! (I just have one listing website now...tight budget)
Maybe for the chat, you can put all the links that you provide in one spot at the beginning and one at the end, so we can grab them all. I missed the big Chat GPT link yesterday (9/30) that helped with the airbnb audit. Now not sure how to get it now.
Thanks again!!

Massive amount of info on anything about ChatGPT for STR businesses and more! Not to be missed.

I have joined Boostly's many bootcamps. Mark has given so much free advice that would cost thousands. His professionalism and generosity goes beyound.

Mark and the Boostly team are always on the cutting edge of technology and how to use it to grow your business. Amazing company, amazing service!

DO NOT GIVE THEM YOUR MONEY.

For $4,000 you can find a much cheaper website coder on Upwork. Boostly failed to deliver on the three key promises made during our sales call and their marketing strategy.

1. 4-8 week turnaround time for the website
2. Unique strategies to getting more direct bookings
3. Custom Website features

It has now been 12 weeks and they are holding my website hostage because I refuse to pay the $100 per month for their hosting, CRM, and access to their elementary level marketing materials/strategies. I host my own servers for my websites, which is about $50 a year.

The strategies they present as industry-leading can be found on YouTube or in a beginner's marketing class. There is nothing unique about the service they offer. Their support group, you can get better answers on bigger pockets, Reddit, or a hospitable community.

Their CRM is just an out-of-the-box build that every SAS company uses.

The thing that makes me the most upset is that the sales guy sold me on it because he promised the back-end engineers would be able to add a certain feature to my site that would allow for Meta Pixel to track conversions all the way through (this is why I was looking for a new website). I am just mad at myself, I did not get it in writing.

Their customer service is extremely slow, and the average response time is 2-3 days.

Gave it 2 stars because the website does look great, but a great lesson for me as a young business owner with this experience.

DO NOT MAKE THE SAME MISTAKE I DID

We engaged Boostly, led by Mark Simpson, to deliver a direct-booking website for our holiday home company in Dubai.

The commercial understanding at sign-up was clear: a temporary “coming soon”/booking page within days, and a full site within 8–12 weeks. After almost a year, the site was still not live, and we were forced to terminate the project. The experience has been devastating for us.

What went wrong?

Missed timelines: Despite repeated follow-ups, we never received a production-ready website. Even the promised temporary booking page was never delivered, preventing us from starting direct bookings as planned.

Process & communication failures: The structure of Boostly’s delivery was one of the most frustrating aspects. We were never given direct access to the developers building the site. The so-called “project manager” repeatedly refused to join calls, leaving us only with sales staff whose role was simply to “relay messages.” This created a broken telephone effect: our instructions went from us → sales → project manager → developers, with no accountability and constant misalignment. At no point was there a direct or transparent line of communication with the people doing the actual work. For a project of this cost and importance, this setup was unprofessional and unworkable.

Poor quality: Basic items (layout, fonts, imagery, currency) required endless revisions. Later, we were told some requests were “not feasible” within their framework, despite earlier assurances of flexibility and integration.

Financial harm: We paid ~USD 5,000 upfront, plus ~USD 100 per month for twelve months, and ended up with nothing usable. That is real money lost and opportunities missed.

Refund confusion: At one stage, a refund was proposed by the Boostly project manager over a Zoom call. Later, this was withdrawn and dismissed by founder Mark Simpson himself. This reversal was especially damaging to trust.

After all of this, we decided not to waste another year chasing redress. We cancelled and closed everything, absorbing the loss.

Why this matters: This isn’t just about poor service, it’s about how missed timelines, lack of accountability, and broken promises cause real financial damage to small businesses who put their trust (and thousands of dollars) into a provider.

What Boostly should fix:

Deliver a temporary, working booking page on time.

Ensure one accountable owner aligns scope with framework limits from the start.

Provide clear written scope boundaries (what’s possible vs not).

Offer fair remediation when timelines are missed — including partial refunds.

We are sharing this to warn other businesses. We have full documentation (emails, dates, drafts) and can verify every statement. Unless Boostly fundamentally changes its process and accountability, others risk experiencing the same waste of time and money we did.

Super great experience, a lot of value and information but they walk you through everything very well. I definitely am recommending them to colleagues

I appreciate how the presenter explained everything clearly. Very detailed.

They promised the timely delivery of a working website in six weeks. In reality it took them over a year and even once I approved it, they still couldn’t launch it for almost 2 months because of some sort of internal technical difficulties they were having. It took them forever to turn around my comments and they repeatedly made the same mistakes or failed completely to give affect to my requests. By the time I got the revisions back I had to go back and re-familiarize myself with everything to remember where we left it. It’s very expensive for subpar service. Their money back guarantee is not worth the paper it’s written on. Best to avoid this company

Fast efficient supportive friendly. Wish everyone could be like this.

Rosanna was very quick and efficient with her response to my website amendments that I required. Thanks.

The team worked fast and helped us get our website stood up and refined faster than expected. Team has been responsive and easy to work with.

very patient, only downside is the time zone difference.

Great customer service. I’m very happy with my website.

Boostly's customer support is knowledgeable and quick to respond. They routed my question to their developers right away. Turns out I had configured it wrong in my property management system. The developer sent me a 1 min video that showed me exactly what I had to do to fix it. Great job!

The boostly team are magnificent. I had several issues with my website; not being able to access my site, booking engine not connected to my site, as well as slow page loading. I submitted separate trouble tickets as these issues were discovered at separate times. As a result I was working with two different points of contacts. But I couldn’t tell the difference. Both representatives communication, support, thoroughness were similarly fantastic and consistent which you rarely find with support teams. They were able to resolve my issues in a sufficient time span, provide frequent updates, and also provided “how-to” links to assist me in managing the backend of my website.

You don’t feel like you are all alone with managing your website with a competent team like them!

Thank you so much!

Really enjoyed my first call with Nadine, she explained things perfectly and I am so excited to get started with Boostly with my new business.

New support team is amazing!! Thank you