Boostly Reviews 696

I have NEVER once written a bad review. I feel so strongly about Boostly's poor ethics I had to share.

Their product seemed to offer solutions I was looking for to improve the guest booking experience. Before any services were rendered, it became clear their proposed solutions would not improve the guest experience. This raised immediate concerns about their commitment to truly understanding and meeting client needs.

Despite no services being provided, Boostly refused a refund, rigidly adhering to their terms and conditions. This reveals a company prioritizing profit over customer satisfaction and ethical business practices.

I attempted many times over weeks to appeal to their ethical side with no success. Potential clients should carefully assess their needs and Boostly's proposed solutions before committing, as their refund policy offers little flexibility in situations like mine.

I felt confident they could help so I signed up. Unfortunately, I experienced their ethical lapses after signing the contract.

Response to Mark:
A voucher to an unethical business holds no value. Retaining payment for services never rendered, despite knowing the solutions were unsuitable, is just plain wrong. It is not my nature to do this publicly but I after weeks of patronizing responses I felt I needed to let others know. Please do the right thing.

I had a great experience dealing with customer support and would highly recommend them.

Kent is the best thing that has happened to Boostly, supper responsive and curations. Keep up the great work Kent and team

Mark and the Boostly team have been absolutely phenomenal! 💯 From the moment we reached out for assistance with our account migration, they demonstrated exceptional professionalism, responsiveness, and expertise. Despite the complexity of the task, Mark made the entire process seamless and stress-free for us.

Their commitment to customer satisfaction is unmatched, and they went above and beyond to ensure everything was handled smoothly. It’s rare to find a company so dedicated to their clients, and Boostly truly sets the gold standard in service and support.

We are beyond grateful for their help and can’t recommend them highly enough to anyone looking for a reliable and customer-focused team. Thank you, Mark and the Boostly team, for an outstanding experience! 🚀

Nadine was very personable, easy to talk to, very clear in her communication and didn't mind taking time to answer questions and explain things. Professional with personality - something we don't often find, particularly in virtual meetings. Five stars for sure!

By far the worst experience I've had as a vacation rental company with a partner. The website they built never worked correctly for the 6 months that it was live. They didn't have enough support to manage the issues that arose and getting in touch with the right person was virtually impossible.

We have had our website with Boostly for a good few years now,.
Their support is fantastic, speedy, polite and super efficient.
We're more than happy with their services and would recommend to others.

Their main selling point is to teach you how to bring in direct bookings. However, this is essentially a marketing strategy aimed at getting you to subscribe to their content, which primarily focuses on teaching marketing. Direct bookings ultimately require learning marketing, and this can be achieved through less expensive subscriptions and without the need for an expensive WordPress-built website

The CRM is not theirs. Their value proposition is connecting WordPress sites with predefined templates to your PMS. The cost for the website build is around $4,000, which isn’t unique and could be achieved for less with freelancers.

Additionally, there’s a $97/month subscription fee, even after paying such a high upfront cost.

Before proceeding, I recommend evaluating whether your PMS already has the capability to support a website. A more cost-effective alternative might be connecting a CRM to your PMS, allowing the PMS to handle website maintenance at a much lower price.

Based on my experience, this isn’t a company I would choose again. I wish I had been more informed before committing. Their real value appears to be their videos, which teach marketing strategies—but even that comes at a recurring £97/month cost.

Once I discovered this, I rejected their service before completing the onboarding material. However, they refused to refund my money. Their contracts are strong and tightly written to prevent anyone from opting out easily.

I would recommend pursuing an instalment plan, as I did, to de-risk the nature of the project.

Everything is great! The support is amazing!!!

I couldn't be happier with Boostly! Their tools and strategies have completely transformed the way I manage my vacation rental bookings.

After more than five years with Boostly, I can confidently say their service remains outstanding. The ease of reaching out to their team is unmatched—no waiting endlessly or navigating confusing systems. Their communication is prompt, clear, and professional, which makes addressing any issue straightforward and stress-free.

Recently, I had a minor issue, and the team not only resolved it quickly but did so with a level of attentiveness that shows they genuinely care about their clients. It’s rare to find a company that maintains such high standards of service over the years.

Boostly has been a reliable partner in supporting our business, and I highly recommend them to anyone looking for a company that values its clients and delivers consistent excellence. Here's to many more years of great service!

I am a vacation rental specialist with over 20 years of experience in the industry. Over the years, I’ve worked with platforms like MyVR, Escape, Guesty, and most recently, Hostaway, which has brought us a lot of satisfaction.

Wanting to improve our website experience, we decided to partner with Boostly.co.uk, which advertises seamless integration with Hostaway to automatically feed all property management software (PMS) information directly to the website.

After a lengthy and somewhat disjointed integration process—initially with an unresponsive contact and then another representative—we finally got the website launched.

However, nine months later, we are still dealing with unresolved issues, which make us question the effectiveness of the API integration. Problems include syncing of descriptions, pictures, rates, and calendars. One of the most concerning instances was missing a direct booking because available dates were not showing correctly on the site.

Our primary frustration lies with syncing pictures and descriptions. Each time we update pictures, the website layout becomes disorganized, requiring us to manually check and fix everything. Addresses randomly appear and disappear, and text doesn’t display as it should. Despite assurances since February that the API team was implementing fixes, these issues persist.

Most recently, we were advised to manually remove all outdated information and then sync new details—essentially abandoning the automatic syncing feature we initially signed up for. This defeats the purpose of an integrated system.

We also requested a pause in invoicing until these issues are resolved, but this request went unanswered. Interestingly, the invoicing system seems to work consistently, even as other aspects of the service falter.

Boostly has ambitious goals for helping property managers and owners, and I do appreciate the effort to respond to support messages. However, in our case, we’ve been stuck in a loop of unresolved problems for nine months.

I would still welcome an opportunity to work together to finally resolve these issues and bring the service up to the standard that was promised. We remain hopeful for a resolution that restores confidence in Boostly’s potential.

The onboarding process was a disaster. The site crashed, and it took 3 weeks to get it live. The support after it went live was non-existent. I was impressed with Mark, but very disappointed with Boostly. The company reneged on its guarantee based on technical issues that were Boostly's fault.

Rosanna was great in helping me. However, this problem was beyond anything I could have fixed and it took weeks of emails to finally get help.

Kent and Nalla did an outstanding job fixing our website swiftly and with great efficiency. Their expertise and promptness were exactly what we needed. Highly recommend their services!

The team always respond promptly! I needed a change to our site, and it happened overnight. When there was a format issue, they fixed that very quickly and made the adjustment better than I could have imagined.

The most frustrating experience trying to actually get hold of someone to help with a major issue. After 6 emails, 40 hours, messenger DMs Instagram DM and bot chat sessions, my website is still down.
I have had to book an ‘onboarding session’ with a different team to be able to actually make contact with a human.
For £97 a month, I really would expect someone to at least acknowledge a support email the same day as it is received.
Unhappy customer.

Onboarding call was spot on. Nadine read the room and knew how to move me through the process! Thank you

Boostly provides the know-how to help you develop great marketing skills for your short term rental business. I find that they do this in a friendly and approachable way because they understand that a lot of us haven’t done this kind of thing before. They help you to up-skill and start operating at a more professional level. The goal is to rely less on the OTAs and keep more profit in your business - which is what we all want!
They have a great website building service that is constantly evolving to be the best in the industry at a price that puts it within reach of even small businesses that want to scale. There is a lot to learn, but you can go at your own pace. Definitely recommend.