Boots Hearingcare - Broadstairs Reviews 

32
TrustScore 4.5 out of 5

4.3

Boots, Westwood Cross Retail Park, CT10 2BF Broadstairs, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Brenda put Roger at ease and talked to him only referring to me if he was having difficulties which was great and just the way to manage his dementia. She had patience and took the time to explain thi... See more

Rated 5 out of 5 stars

Georgia was a most courteous, friendly and helpful audiologist who explained the hearing test, the results and the options available clearly and succinctly. Again. on collection of my new hearing aids... See more

Rated 5 out of 5 stars

The lady was very polite and made me feel comfortable and at ease 😌 very helpful

Rated 5 out of 5 stars

The professional treatment that I received was first class. I am very confident that my hearing will be greatly improved when my new aids are fitted


Company details

  1. #12 of 12 best companies in Hearing Aid Shop
  2. #20 of 22 best companies in Audiologist
  3. #3 of 3 best companies in Deaf service
  4. #7 of 7 best companies in Hearing aid repair service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info

  • Boots, Westwood Cross Retail Park, CT10 2BF, Broadstairs, England, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

32 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(32)

1,713 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Too pushy trying to sell the most…

Too pushy trying to sell the most expensive hearing aids as if his life depended on it.

24 June 2026
Boots Hearingcare - Broadstairs logo

Reply from Boots Hearingcare - Broadstairs

Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team

Rated 5 out of 5 stars

Excellent care at Boots hearing centre

Brenda put Roger at ease and talked to him only referring to me if he was having difficulties which was great and just the way to manage his dementia. She had patience and took the time to explain things to him, she was great!

15 April 2026
Rated 5 out of 5 stars

Went to Boots audiologist at Westwood…

Went to Boots audiologist at Westwood cross Ramsgate, Absolutely supurb, polite and very professional, Thank-you Peter who referred me to the local A and E for treatment ,you may well have saved my hearing fingers crossed, my upmost respect and thanks, a true professional and highly recommended

8 November 2024
Unprompted review
Rated 4 out of 5 stars

The professional in store is excellent…

The professional in store is excellent and willing to make sure that I am completely satisfied with my hearing aids. I will say that I think the product is over priced. However, after leaving the store any contact with the background staff for matters on appointment changes, is totally useless. A phone number that no one’s appears to answer. A repeating message advising you to go on line to re’ arrange appointments. Or e mail them. The first on line, is not user friendly and I was unable to arrange anything. I e mailed and it took nearly a week before I received a reply, which just told me I needed to call the telephone number. I went to the store and re’ booked an appointment, the next day I received a call from the Westwood store. They told me that the appointment I had made with the staff the previous day still not on the system. Communication Not Good!!

6 June 2024
Rated 5 out of 5 stars

Quality service and care from my Audiologist

Georgia was a most courteous, friendly and helpful audiologist who explained the hearing test, the results and the options available clearly and succinctly. Again. on collection of my new hearing aids, she gave very clear and simple explanation of all the options available on them. I am very pleased with my new hearing aids and I don't think I could have received better care or service.

23 January 2024
Rated 5 out of 5 stars

I was very pleased at how my…

I was very pleased at how my appointments went concerning my hearing tests and the fitting of hearing aids.

Georgina Forsyth was extremely professional , patient and understanding and explained everything clearly to me.

10 January 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look