The audiologist took the time to listen carefully. Then expertly tuned my hearing aids to my specific needs and clearly explained the process throughout. Truly a very professional and impressive exper... See more
Location
Switch location109-111 Sutton High Street, SM1 1JG Surrey, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very nice experience. The audiologist was exceptionally thorough and explained the process of having the tests and answered all my questions. After first appointment finished, was given informatio... See more
Very helpful audiologist, Sachin, assisted me in having a conversation about my hearing loss. He then talked me through the options regarding hearing aids. I now have had the hearing aids fitted and a... See more
The first time they forgot to order my hearing aid. I got a call on the day that I supposed to get it fitted saying it hadn't been ordered. Then the second appointment to fit it they had ordered the... See more
Company details
- #12 of 12 best companies in Hearing Aid Shop
- #20 of 22 best companies in Audiologist
- #3 of 3 best companies in Deaf service
- #7 of 7 best companies in Hearing aid repair service
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
109-111 Sutton High Street, SM1 1JG, Surrey, England, United Kingdom
4.6
Excellent
43 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient test with polite person
Efficient test with polite person. Kept to the time of the appointment and gave me a follow-up date.
10 May 2024
Pleased with the tests and the comments…
Pleased with the tests and the comments regarding my hearing and the options to improve my hearing
7 February 2024
Great Audiologist!!
I had a great audiologist who walked me through each step of this somewhat scarey experience!! He explained everything and was kind throughout. THANK YOU!
27 January 2024
Well done Boots hearing test
The gentleman that helped me at my hearing test was so caring and with a lot of patience, explained everything he was doing all the way through the test and made sure I understood exactly what he was doing, before moving onto next part. He was very polite and easy to understand a credit to boots.
21 January 2024
Problems getting the actual hearing aid into the branch.
The first time they forgot to order my hearing aid. I got a call on the day that I supposed to get it fitted saying it hadn't been ordered. Then the second appointment to fit it they had ordered the wrong colour aid.
Still don't have the hearing aid and it's been 3 weeks.
27 January 2024
Very helpful audiologist
Very helpful audiologist, Sachin, assisted me in having a conversation about my hearing loss. He then talked me through the options regarding hearing aids. I now have had the hearing aids fitted and am getting used to them. The whole experience was easy and painless (except for my bank balance). Many thanks to Sachin
10 January 2024
Very relaxed stress free
It was very relaxed was explained what was happening every stop of the way earing test was quick simple got my earring aids on the same day got another appointment in 2 weeks to check everything ok
30 November 2023
Informative and straightforward
22 August 2023
Excellent service and advice with…
Excellent service and advice with Sachen at Sutton. Super patient and helpful, thank you for helping to get my sceptical dad over the line with the hearing aids! Much appreciated
15 August 2023
Very happy with the ear bud style…
Very happy with the ear bud style hearing aids I’ve purchased, tv has gone from volume 50 to volume 12 and I can hear all the things I’ve been missing. Thank you boots 😁
10 July 2023
Audioligist very calm and professional.
8 June 2023
An outstanding experience
My experience was really pleasing for me because the gentleman we saw was not only friendly and welcoming he was very knowledgeable and helpful on what hearing aids were suitable for my type of hearing loss, he made me feel very comfortable that I was going to be very happy with my choice of hearing aid, to which I am looking forward to wearing. The gentleman was an outstanding colleague representing your company Boots Hearing care definitely an asset to Boots with outstanding customer service 😊
13 April 2023
Friendly, expert hel- when you have a hearing problem
A friendly, courteous, professional expert who explained everything as we went along, so I could understand the problem and what could be done to help
16 March 2023
My experience on all of my appointments…
My experience on all of my appointments has been very good, and given lots of information.
31 January 2023
All straightforward & explained well
All straightforward & explained well. No hard sell but gentle advice as to which hearing aid would suit.
31 January 2023
Very professional service
13 January 2023
I felt at ease was not pushed to…
I felt at ease was not pushed to purchase hearing aids advice was given on the who;e range
21 December 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.