Bose Reviews 

Bought some Quality Comfort Ultra earbuds just over 2 years ago
The app on my phone constantly forgets my details and today one of the ear buds started hissing like hell
After a ridiculous amount of time troubleshooting with customer support I was told they are out of warranty and I'd need to get a new pair
$400 purchase for 2 years of pretty low usage does not feel like money well spent

Very bad customer service... After the 2nd defective QC EarBUGS, my wife turned mad and threw the things away. Bose is now refusing a product replacement, claiming I might be lying, and they cannot do a warranty case, as I cannot send them the defective product back to do the checks. They now what they sell... for me, NEVER GOING TO BUY A BOSE PRODUCT AGAIN & my friends will also not do.

I have been a huge fan of Bose. My wife gave me a set of Bose Quiet Comfort II earbuds. These earbuds have had less than 100 uses. I wear then under hearing protection ear muffs while mowing, weekly, from around April through October. When not in use, they are stored in the case, indoors, at 68°. While attempting to change the silicone ear inserts, one of the small pieces that hold the insert on, broke. This was disappointing to say the least. What was even more disappointing, was the answer I got from Bose Support (or lack there of). The only option is a new pair. They do not offer a repair, and do not stand behind their product. They essentially, offer very expensive, disposable earbuds, with no customer support. My overall opinion of Bose has been damaged to say the least. I have two Bose Sound Flex portable speakers, a TV Sound Bar, and these broken earbuds. To express my disappointment accurately, I will resort to disposable earbuds that come with a disposable price, and will not be replacing these earbuds with another set of $$ Bose Earbuds.

Bose S1PRO PLUS S.N0. 083733X43200624AE purchased on 02.05.2026 worked well for a month or so. On 07.06.2026 during its use its push button (on/off) got struck (freezed). As a result everything stopped working. lights remained on, product could not be switched off. Bose 240 Ambience mall, Gurugram is requested to replace the product

Never ever Bose again although I have always been a fan but now the company is bigger than their customers.

The Bose SoundTouch which I have used for years does not support cloud radio anymore. After long support tickets Bose still claim tha trhe product has not changed much since it still allows me to stream through other connections but this does not work for me!
I have therefore binned the product as I could not recommend this to anyone else and found my old analogue radio, which is a much better option.

Never ever Bose again and I cannot recommend this service nor product to anyone else.

Bought Bose Sountouch 20, which worked well until Bose decided to permanently shut down the cloud servers. Result: a very bad and expensive device I'm stuck with. AVOID BOSE PRODUCTS!

When I decided on Bose for home entertainment, they never told me that Bose would turn of the preset buttons after a while. Nothing wrong with the hardware, just Bose decided to turn that feature off. So now my sound system is heading for landfill. I will never buy Bose again.

I had the Bose quiet comfort ultra earbuds for 2 years, when I went to clean them the ear mesh came off with the tip on one ear bud and the volume on the other ear bud dramatically decreased, I used the recommended cleaning method from Bose. I sent them away for repair and I’m told they are not covered with the warranty, which I already knew, but the cost of repair was €225 and the cost to return them was €35. I could buy new ones for that price. Surely a pair of earbuds that cost €350 should last more than 2 years of normal use.

Hello,

I’m a long-time Bose customer and currently own multiple products across their ecosystem, including portable speakers, headphones, earbuds, and soundbars.

I’m writing to provide feedback regarding February 2026's firmware update that removed two extremely useful features:

Voice prompts indicating which device has connected
Audible battery level announcements

These features were not only convenient, but essential for real-world use—especially when using the speaker with multiple devices. Without them, it’s no longer clear which device is connected, and checking battery status now requires opening the app, which is less practical during everyday use.

While I understand the goal may have been to simplify the user experience, this change has reduced functionality for users who rely on clear, hands-free feedback.

I would strongly encourage Bose to consider restoring these features as optional settings within the Bose Music app. For example:

Toggle for device connection announcements
Toggle for battery level voice announcements

Providing these as user-selectable options would satisfy both users who prefer a minimal experience and those who rely on voice feedback.

I value Bose products for their quality and usability, and I hope this feedback is taken into consideration for future updates.

Thank you

⚠️ WARNING: BOSE HEADSET — DEFECTIVE WITHIN ONE YEAR OF NORMAL USE

Posted: May 20, 2026

I purchased a Bose noise-cancelling headset at a significant premium price, specifically because Bose markets itself as a high-quality, professional-grade audio brand. That claim does not hold up.

Within 8 months of standard use — primarily on intercontinental flights — the synthetic leather ear cushions on both ear cups began visibly peeling and deteriorating (photos attached). This is not the result of misuse or neglect. This is a manufacturing defect and a material failure.

By the 12-month mark, the noise cancellation function itself had become unreliable, exhibiting intermittent failures during active use. A core feature of the product — the very reason for the premium price — is now compromised.

This is unacceptable. I paid a premium price for a premium product and received neither.

I am formally demanding that Bose either:
1. Replace the defective unit immediately, or
2. Issue a full refund, given that my locations (Philippines and China) may make a replacement shipment logistically impractical.

Bose's response — or lack thereof — will be documented and updated on this review.

For prospective buyers: I have owned multiple Sony headsets over the years. Every one of them maintained full functionality and structural integrity for several years without issue. On the basis of my direct experience, I cannot recommend Bose products at their current price point. Purchase at your own risk.

We bought a Bose SoundTouch 20 system some years ago in a specialist shop. The seller promised us that we could easily forget our old (but still working) FM radio — internet radio is the future.
A few weeks ago Bose switched off the cloud service needed to access the preset radio stations. No internet radio is possible with this device anymore. Very frustrating — and I have now spent a lot of time trying to find a workaround, e.g. with a Raspberry Pi or other devices acting as a radio server, just to use the Bose device as a dumb speaker system. This makes my frustration with Bose even worse.
I will dust off my old FM radio and never buy any device from Bose again.

My Bose SoundTouch devices have all stopped working this past weekend. Programmed Radio presets lost (cannot use as a basic radio). All integrations with streaming services gone. Also now ability to multi-play in a group.
Irrespective of the EOL announcement emails (I clearly missed), this is awful.
I've been a Bose snob for years, believing you get what you pay for.
Won't be buying anymore headphones, sound systems, speakers or anything from Bose.
Shockingly disappointed.

I’m sick and fed up of constantly having to reconnect my Bose speakers and expensive Bose sound wave to the internet. Just about every time I have to go through the setup to the app as it cannot find my speakers. if your thinking of purchasing Bose don’t go for Sonos or even some cheap no name not this pile of garbage

Worst customer service ever - without informing customers from 6 May 2026 Bose no longer support their sound touch app. Our Bose speakers do not have Bluetooth so the only way to play music is to connect a cable from my old iPad which will only support an old version of Deezer into the auxiliary socket on the speaker. We’ve two expensive speakers which are virtually useless. Customer services were difficult to connect and provided no help whatsoever. Our local electrics shop has stopped stocking Bose products. We will replace our speakers but not with Bose. I would never buy any of their products as they simply do not care about their customers. No wonder they get overwhelmingly bad reviews.

Constantly dropping out. App is a real piece of shit. Have had this surround sound system for over ten years and have always had problems with system not working properly. Paid a lot of money and got shit. Never ever again going to purchase anything made by BOSER.

My earbuds keep disconnecting from phone at random times and completely stop working. It usually takes about 30 minutes before they will reconnect with my iPhone.

I purchased a pair of Bose Noise Cancelling headphones but keep getting the same message whenever I put them on: "Battery critical; charge now"
I've contacted Bose about this issue but was told that they cannot change the battery.
So I paid $434.00 for a pair of headphones that I cannot use? And Bose will not replace them because they are out of warranty? Customer service is useless and they make a product that they do not stand behind? What I waste of money!

Bose QuietComfort Ultra Headphones

— The ear cushions started falling apart after 6 months
— The USB-C port is used only for charging and does not support audio transmission
— AUX does not provide a proper headset mode on PC
— Bluetooth requires battery power even when using a wired connection
— For a premium product, these limitations feel very significant

I owned a pair of Bose QC Earbuds, unfortunately the left hand bud developed an issue after owning them for four years, I spoke to customer care to ask if they could be reset in any way, the technical department guided me through the process. Unfortunately no joy and the left bud failed to connect. This is the first issue I've had with a Bose product. Customer Care said that the Buds could be sent in for the service department to test them, then decided there and then that they would replace the QC Buds with new ones, free of charge, I couldnt be happier with the customer care I've received from Bose. I'll be a customer for life!

I’ve owned the Bose QuietComfort Ultra Earbuds (2nd Gen) for five months. Noise cancellation and sound quality is excellent. However, the functionalities through app is awful. The buds are hardly recognized by the app, so you can’t never control or change the settings. I have to keep reinstalling the app or resetting the buds and case. Very frustrating and disappointing.