Bosphorus Leather Reviews 602

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the high-quality leather, superior craftsmanship, and meticulous attention to detail in items like watch cases and rolls. Many people are impressed with the luxurious feel and functional design of the products, often noting their durability and suitability for both travel and storage. The customer service is frequently described as outstanding, with staff members being helpful, responsive, and dedicated to ensuring customer satisfaction. However, some customers experienced issues with their orders, including receiving incorrect items or facing longer-than-advertised production and shipping times. A few other people also felt that the quality of some products was lower than expected, citing uneven stitching, scuff marks, or defects in craftsmanship. Additionally, some reviewers reported poor communication from customer service regarding order delays and issues, leading to frustration and a perception of unmet expectations.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers highly recommending them and... See more

Quality

Customers consistently note positive experiences with quality, praising the true handmade craftsmanship and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the excellent and top-notch... See more

Staff

Customers had positive experiences with staff, frequently praising their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bag came and it was better than I expected. The leather is high quality. Workmanship is second to none. Would definitely recommend the amazing products. I will be ordering other items. Bosphorus is on... See more

Company replied

Rated 5 out of 5 stars

Bosphorus leather products are of exceptional quality and even more incredible is their customer service. They relentlessly want you to be happy with what you order and they will bend over backwards t... See more

Rated 5 out of 5 stars

Hands down the most luxurious watch boxes in the price range I’ve seen. Would definitely recommend. Ace customer service, they respond so quickly and they’re always helpful (Buse especially made my pu... See more

Rated 5 out of 5 stars

Absolutely outstanding craftsmanship and service! I recently received my 2-watch roll from Bosphorus Leather, and I’m beyond impressed. The quality of the leather, the precision in the stitching... See more

Company replied


Company details

  1. Watch shop

Written by the company

We are a part of World Luxury Watch Industry, working on Handmade "Leather" watch straps, watch cases such as watch rolls, watch trunks, watch trays, custom demand drawer trays.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

602 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent product, great customer care!

Excellent product! Absolutely flawless! Would recommend!

In order for me to be able to share the watch-roll with my girlfriend, I asked for one additional small cushion (in total four, 3 medium sized + 1 small cushion). They kindly sent me a total of six cushions (3 medium + 3 small). Great customer care, you rarely find companies with this attribute!

10 April 2023
Bosphorus Leather logo

Reply from Bosphorus Leather

Dear Jerome,
We are thankful for your kind review!
We are really happy to hear that you are satisfied with our customer service!
It was a pleasure for us to work with you.

We wish to see you next time!
Thank you for choosing us.

Kind Regards,
Bosphorus Customer Support / Buse Arslan

Rated 4 out of 5 stars

Slow process but beautiful product.

Making of the product was rather slow, it took about a month for it to be shipped but besides that, beautiful products. Highly recommend it 👍🏻

10 April 2023
Bosphorus Leather logo

Reply from Bosphorus Leather

Dear Kent,
Thank you very much for your valuable review!
As you know all our products are fully handcrafted and most of them is hand dyed also. To create the perfection, we need little time. :)

We're delighted you enjoyed our product, your recommendation means a lot!
Thank you for choosing us.

Kind Regards,
Bosphorus Customer Support / Buse Arslan


Rated 5 out of 5 stars

Superb service!

Superb service, fantastic quality product and excellent communication. The team have clearly been through a lot with the earthquake in Turkey which makes the overall experience of shopping with them that much more impressive. Thank you again!

13 April 2023
Unprompted review
Rated 5 out of 5 stars

Watch roll for four watches

Ordered a watch roll and upon receiving it, I was genuinely amazed on how good the quality is. If the leather from the outside wasn’t good already, the suede and posh feeling of the inside (especially the cushions) impressed me the most. The biggest plus for me was that you can give a preferred size of the cushions to easily fit in your watches based on your wrist size. Great customer service and very well presented with the box and bag that it came with!

24 January 2023
Unprompted review
Rated 2 out of 5 stars

Order corrected

Took close 3-4weeks for delivery, which wasn’t bad since it was a bit of a custom order. Except they did not get the order right as discussed(bigger pillows). Also did not receive the extra roll like Black Friday as per email the same offer would be honored.
I want to update my experience, Jan. 30th. B. Leather made and sent me new bigger pillows that fit my watches perfectly, but they do not fit the watch box! So I have had to remove both covers just to get the box to close and the bottom row is now useless because the watches sit above the slots. Also I have trouble with the top staying open. For over $1000, I would not recommend if you have bigger wrists. May have been a great box for smaller watches and wrists but a waste for me. They did include a matching double watch roll, which works well. Overall, I wish they would have told me that it’s not recommended or would not work for the larger sized wrists/watches. Or possibly just making the box a bit taller to fit everything it was claimed to hold.

17 January 2023
Rated 5 out of 5 stars

I recommend!!!

Communication with the customer service is at the highest level. They replied to all my questions and concerns very quickly. The quality is sensational, definitely higher than the watchrolls which I had so far. The price is high, but if you get the right promo, you can save a little.
I definitely recommend!!!

10 January 2023
Rated 5 out of 5 stars

Petra Watch Case

I received my box yesterday and it is beautiful! What excellent craftsmanship! And my watches fit perfectly on the cushions. I love everything about it and it is easily one of the nicest watch boxes I have ever seen. Thank you very much!

5 January 2023
Rated 4 out of 5 stars

Excellent product!

As always, Bosphorus Leather provided an excellent and high end product.

The only reason for 4-stars was the experience with FedEx. They approached me multiple times for additional costs incurred for GST and other import fees. Buyers be aware of the import taxes of your country when importing products. The FedEx customer service line could not give me any answers about the additional fees when I called and queried them. Fedex could also not organise for a pre-delivery options at any time either.

Furthermore, a minor annoyance was not having any instructions on how to operate the locks on my watch case but a quick google search fixed this.

Overall, I am very happy with the watch case I bought. Bosphorus leather should also rethink using FedEx as their main shipping carrier.

8 January 2023
Rated 5 out of 5 stars

Beautiful Ammo Pouch Watch Strap

Bosphorous leather supplied me a pre-made Ammo Pouch watch strap. It was exactly as shown on the pictures but they do not show the quality, suppleness or rich patina the strap has.

I am very happy with my purchase.

Thank you guys - I will be back for more

Aaron

1 January 2023
Unprompted review
Rated 5 out of 5 stars

bosphorus watch case

I've received bosphorus 15watch case at black Friday event.
it's soooooo gorgeous!!!!
but I got some issue about cousins.
my wrist size is 18.5 but cousins are too small.
when I told to bosphorus customer service the they will send bigger cousins as free.
wow!!! bosphorus customer service is really great. it's unbelievable.
I strongly recommend bosphorus leather.
I've had toyooka craft watch 10case but can't compare:) I already sold toyooka.
[note]
if you buy bosphorus watch case I recommend consider cousins size.
I have bosphorus 3watchrolll.
don't worry it just perfect fit.
have a good watch and leather life^^

19 December 2022
Unprompted review

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