Boston Wardrobes Reviews 

279
•
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

“Bait and switch” Purchased a sweat shirt and was sent a garment not even close to the advertised display. They ghosted me after reaching out for a return request. UPDATE finally two weeks plus went... See more

Rated 3 out of 5 stars

The reviews are confusing. I was looking for Boston Wardrobe in NZ, and clothing company. Reviews are talking about a totally different product. This is confusing and worth nothing.

Rated 4 out of 5 stars

We're thrilled with the service we received from Boston Wardrobes. Lee stepped us through our options and provided expert knowledge and advice which really helped shape our somewhat vague brief. We... See more

Rated 5 out of 5 stars

Boston Wardrobes never disappoint. Right from the start with the visit by the lovely and talented Bonnie through to the installation of their very high-end quality product. Even at close inspection, t... See more

Company details

  1. Home improvement shop
  2. Door shop
  3. Furniture maker

About Boston Wardrobes

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Contact info

3.0

Average

TrustScore 3 out of 5

279 reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.0

All reviews

(279)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service was great

Service was great. Everything went smoothly from drop off from painters to being installed.
Took about 2 hours and what a difference if has made to our rooms.
So glad we paid the extra money for villa doors as really smart looking
Very happy customers

27 December 2021
Rated 5 out of 5 stars

10/10

Great measure up process abs advice. Expert instillation and great communication throughout the process, which ended with our installation happening earlier than we expected too. Impossible to be a better experience. 10/10.

26 December 2021
Rated 5 out of 5 stars

For a small walk in wardrobe space our…

For a small walk in wardrobe space our new wardrobe punches way above its weight with regards to storage. This would be the best wardrobe design we've ever had. We had a tricky install with regards to hiding a deficit of tiles on the floor. The wardrobe was customised with toe kicks and panelling to hide this and saved us having to retile the entire bathroom and wardrobe area. Despite the install itself being challenging our installer did a wonderful job scribing and fitting the wardrobe components into the space.

3 December 2021
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Reply from Boston Wardrobes

Wow, thank you for the wonderful review, Vivienne! We are thrilled that you are so satisfied with your new wardrobe.

Rated 4 out of 5 stars

Master Bedroom walk-in wardrobe

Master Bedroom walk-in wardrobe
This is my 3rd lot of Boston Wardrobes and I come back to the company each time. The consultants have been easy to work with, providing practical configuration solutions. Installation was very professional and very tidy and I have a solution that I am very happy with.

5 November 2021
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Reply from Boston Wardrobes

Thank you so much for taking the time to write a review, we appreciate your continued support

Rated 4 out of 5 stars

Comms during lock down were very good

Comms during lock down were very good. The installer on the day was good, although he forgot to cut a cable hole in one desk, so had to come back. Finished product is good however.

4 November 2021
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Reply from Boston Wardrobes

Thanks for the review, Al. It's definitely frustrating when the job's not perfect first time, please accept our apologies for this. We hope you enjoy your desk!

Rated 3 out of 5 stars

This is the first time in 20 years that…

This is the first time in 20 years that I have come across an organisation insisting for 50% deposit to come and attend to a problem reported. In spite of sending photographs of the problem reported, the required replacement strip was not brought by the technician and had to wait for another day to get the problem fixed.

3 November 2021
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Reply from Boston Wardrobes

Hi Raj, thank you for your feedback. Sometimes we can't get a full picture of what needs to be replaced from a photo. We are sorry this resulted in a frustrating experience in this case.

Rated 5 out of 5 stars

Excellent service and product and…

Excellent service and product and friendly staff - I already had Boston Wardrobes installed in an apartment I purchased but wanted to upgrade. Boston came up with a great solution and the finished product is excellent. I would highly recommend them. The installer I had was also a really nice guy and an expert at what he does.

31 October 2021
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Reply from Boston Wardrobes

Thanks so much for taking the time to write a review, Jacque!

Rated 5 out of 5 stars

Excellent service

Excellent service. I have used Boston Wardrobes several times in our house and right from the outset my dealings with the Design Consultants have been amazing with our most recent Vanessa Gola. The quality and the design are second to none and any issues are always sorted without question.

20 October 2021
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Reply from Boston Wardrobes

Thank you, Ruth, we appreciate your continued support.

Rated 5 out of 5 stars

Best wardrobe company from start to finish

I got quotes from all wardrobe companies in Auckland. Boston wardrobes were the only company who took the time to really listen to what I wanted. They were the only company to cover everything I wanted in the quote. We now have our new wardrobe and it is amazing. The entire staff were so helpful and efficient from start to finish we couldn't be happier.

18 October 2021
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Reply from Boston Wardrobes

Thanks so much for the wonderful review, Suzette! Your feedback made our day.

Rated 5 out of 5 stars

Good quality wardrobe & friendly/ responsive team

The team was very responsive from day 1 when I made an online enquire for a quote through to site visit/ measurements and installation. Everyone who I dealt with was friendly, they get things done timely and provided good advice on design. Quality of the wardrobe meet expectations.

15 October 2021
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Reply from Boston Wardrobes

Thank you for taking the time to write a review, Winnie. We appreciate it!

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