Bott and Co Solicitors Reviews 

2,843
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,438 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention the high level of professionalism and helpfulness from the staff, who are described as clear, patient, and very pleasant to deal with throughout the process. Many people felt reassured and heard by the team, who made complex procedures easy to understand and follow from start to finish. However, some customers also noted experiences where they felt the process was drawn out or overly complicated, and issues concerning clear communication regarding what services were being charged for. A smaller group of people mentioned specific concerns about being repeatedly asked for the same information across different interactions, and some dissatisfaction regarding the final payout versus the initial claim amount.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness, patience, and professional... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and professional interactions with... See more

Service

Customers consistently note positive experiences with service, highlighting efficient support and great skill... See more

Claim

Users describe positive interactions with claim support, noting that representatives are helpful,... See more

User experience

Consumers find the user experience to be very positive and enjoyable overall. Reviewers frequently mention... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found Bott and Co Solicitors to be very committed to what they set out to do in helping me with my compensation. Had I been trying this on my own I could have given up but they never did. Thank you... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish! Easy to deal with via email and no lengthy conversations, sent them the details of my flight disruption and they dealt with it all so smoothly, I just had to pr... See more

Company replied

Rated 5 out of 5 stars

An excellent service ! Even though I could not take part during the investigations, I got a very good result.I have received my cheque. Thank you so much!

Company replied

Rated 5 out of 5 stars

Faith Fischer called me and my partner regarding a recent accident. We found Faith to be very pleasant and professional, talked us through the process step by step.


Company details

  1. Legal Services
  2. Law firm
  3. Lawyers association
  4. Personal Injury Lawyer

Written by the company

Bott and Co is a multiple award-winning No Win No Fee solicitors based in Wilmslow, Cheshire.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(2,843)

1,048 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience and good customer care…

Great experience and good customer care with Zain.He was very patient with me in explaining all the process throughout the whole conversation,warm and polite gentleman.Thank you Zain

2 July 2026
Unprompted review
Bott and Co Solicitors logo

Reply from Bott and Co Solicitors

We’re grateful for your review and are pleased to hear you had a positive experience with our team.

Rated 5 out of 5 stars

An excellent service !

An excellent service !
Even though I could not take part during the investigations, I got a very good result.I have received my cheque.
Thank you so much!

30 June 2026
Unprompted review
Bott and Co Solicitors logo

Reply from Bott and Co Solicitors

We are grateful for your feedback and are pleased to have been able to assist you.

Rated 1 out of 5 stars

I have also written asking them to stop…

I have also written asking them to stop all works, I have been sent many emails regarding a motor claim that they are continuing for my father and I.
I have not agreed to anything and I’m unsure if someone else has submitted information.
I have still not had a reply or an answer on the phone that these emails will stop.
My daughter is due to start chemotherapy next month and I don’t want this added stress in my life of them trying to come after us for money when this should not have even started.
Please get back to my emails or phone me!
I’m becoming so stressed out about this.

2 July 2026
Unprompted review
Rated 1 out of 5 stars

From my experience

From my experience, be very careful before signing anything with this company. They charge 35% + VAT, and once you've signed the contract, they barely respond to your messages. They avoid being transparent about the total amount received from the claim and always seem to have an excuse. In the end, it feels like they make more money from your claim than you do. I would not recommend them, and I regret using their services.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Very pleasnt

Very pleasnt, very informative, and very helpful, i would recomend anyone who has had an injury to use bott and co

1 July 2026
Unprompted review
Bott and Co Solicitors logo

Reply from Bott and Co Solicitors

We’re pleased to have been able to assist you and appreciate your recommendation.

Rated 1 out of 5 stars

Leave me alone

I have requested sight of my "signed" agreement but apparently that cannot be done. I want nothing to do with any claim ( my mother died on 6 May 2026 after a long illness). Yet I continue to be harrassed by the company. I want them to leave me alone . But I keep getting computer generated generic emails

30 June 2026
Unprompted review
Bott and Co Solicitors logo

Reply from Bott and Co Solicitors

We're sorry to hear that you're disappointed with our service. We'd like the opportunity to look into this further and help resolve the matter. Please could you email media@bottonline.co.uk with your claim details, and a member of our team will investigate and get back to you as soon as possible.

Rated 1 out of 5 stars

KEEP AWAY FROM SCAMMERS

Terrible, scam company.
I never signed any paperwork but still they claim that, they represent me. Do NOT touch this company at all. They are using intimidation to get money out of you. They try to charge 175 pounds per hour for a non existing deal.

29 June 2026
Unprompted review
Bott and Co Solicitors logo

Reply from Bott and Co Solicitors

We're sorry to read your review.

However, Bott and Co does not charge customers £175 per hour. We only charge reasonable fees where a client chooses to withdraw after the 14-day cooling-off period. When acting on behalf of clients, we also operate on a no win, no fee basis.

Please could you email media@bottonline.co.uk with your contact details so that we can locate your file and investigate your concerns further.

Rated 1 out of 5 stars

Continuous Harassment

Can someone please explain why I am continually being harassed by Bott & Co regarding Motor Finance Claims, when Johnson Law Group are already representing me with my claims and have being doing so since 2024 . Today’s emails , another 4 have arrived, this has being going on for months and months. Emails I have sent to Bott and Co to tell them to stop go unanswered, why ? when I have sent proof to you via email that another company is already representing me. I have never instructed you to represent me and the signature you provided is not mine. Can someone please look into this as a matter of urgency because the stress you are causing has become unbearable !, I am having to write this comment on here due to you not responding to my numerous emails I have sent to you directly. If this harassment does not stop, my only option will be to contact the police regarding this. I am now at the end of my tether an anxious one at that !!

29 June 2026
Unprompted review
Bott and Co Solicitors logo

Reply from Bott and Co Solicitors

We are sorry to hear that you are disappointed with the service you have received.

Following your conversation with the department manager, your claims have been closed free of charge. We hope this resolves the matter for you. Best regards, Bott and Co

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