Boulebar Nørregade Reviews 35

TrustScore 3.5 out of 5

3.5

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Pétanque, bar og mad i en indendørs, sydfransk park. Her er folk sig selv og samles på tværs af generationer over et parti pétanque, en middag og naturligvis også over et glas pastis.


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3.5

Average

TrustScore 3.5 out of 5

35 reviews

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Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Unprofessional Communication and Poor Customer Care

We had booked a corporate Christmas dinner at Boulebar, and the handling of the situation was far below what we would expect from any professional hospitality venue in Copenhagen.

When we noticed there might have been a booking overlap, I personally called the venue to apologize in case of any misunderstanding and to find a fair, common-ground solution. Instead of a constructive dialogue, I was told quite bluntly that “it is not our responsibility to remind you; it is your responsibility to remember.”
Such a response is highly unprofessional in a customer-facing environment, especially when the conversation was initiated in good faith.

No reminder was sent before the event day, which is standard practice across venues in Denmark. More importantly, when an entire company group did not show up, the venue did not call or contact us, something any serious establishment would immediately do.

Despite this lack of communication from their side, Boulebar insisted on full payment and repeatedly followed up on it, leaving the impression that the priority was not service but revenue. Considering that the table was most likely resold, the insistence on full payment appears particularly unreasonable.

As a company organizing multiple events every year, this experience was disappointing at every level. We would not return, and we will share this internally with colleagues and other teams.

If it were possible to give a lower rating than this, we genuinely would.

21 November 2025
Unprompted review
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Reply from Boulebar Nørregade

Hi Leyla,

Thank you for taking the time to share your feedback. We’re sorry to hear that the communication didn’t come across as you had hoped, and we appreciate you letting us know.

We would really like to hear more so we can better understand the situation. Please feel free to reach out to us directly at booking@boulebar.dk, and we’ll be glad to look into this with you.

Thank you again for sharing your thoughts.

Wishing you a great day!

// Boulebar

Rated 5 out of 5 stars

Great atmosphere and fun exerperience!

Great atmosphere and fun exerperience!

Went to this pétanque bar with my friends, and it was an absolutely fantastic experience! The place has such a great vibe and a relaxed atmosphere—you feel welcome the moment you walk in. The staff were incredibly friendly and helpful, making sure we had the best possible time.

It was the perfect mix of socializing, a bit of friendly competition, and lots of laughs. Pétanque turned out to be surprisingly entertaining—especially when combined with some cold drinks and great company. You can really tell the place is designed with both fun and quality in mind.

All in all, a huge recommendation from me—we’ll definitely be back!

10 May 2025
Unprompted review
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Reply from Boulebar Nørregade

Hi Oliver, thanks for making our day with your lovely words. Have a great day. //Boulebar

Rated 5 out of 5 stars

A great place for a work event

This is a great place for a work event. They were very helpful and easy to communicate with in advance. On the day, we were received by their very friendly and serviceminded staff, who introduced us to the game in a fun and efficient way. The food was also great.

23 January 2024
Unprompted review
Rated 2 out of 5 stars

Think twice before booking

Think twice before booking, because cancellation is almost impossible and if you cancel or not show up, they request you pay some fees, which are fairly mentioned in the booking contract, but almost unreasonable to comply. They will hunt you forever, email and phone. It is very stressful.
But, if invited for a game with friends or walk-in experiences are quite fun.
They need to improve their booking system, and also adjust the tone of communication.

30 November 2022
Unprompted review
Rated 5 out of 5 stars

Tak til mr Dominique

Tak til mr. Dominique aka monsieur Boule bar - an amazing experience!! Hilsen Rikke

10 February 2023
Unprompted review
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Reply from Boulebar Nørregade

Hej Rikke, tusind tak for de flotet stjerner🤩. Jeg sørger for monsieur Boulebar får dine flotte ord. //Sebastian

Rated 5 out of 5 stars

Brunch

I was hesitant to book a table because of the reviews, but surprise, surprise! We were 4 and had a good brunch. The portions were sufficient enough, quality food and best of all, the service. We would go back again. Thank you!

23 October 2022
Unprompted review
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Reply from Boulebar Nørregade

So great to hear you had a great experience🥳 hope to see you soon. //Sebastian

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