Boulton &Griffiths - Professionals Relocating Ltd Reviews 15

Boulton & Griffiths: Great at taking your money. Not so great at everything else.

When we signed the contract and handed over our cash, Boulton & Griffiths rolled out the red carpet. Sadly, that carpet was quickly pulled out from under us once we moved in.

Cue the vanishing act: emails ignored, phone calls ghosted, updates lacking on reported issues with the property, and repairs delayed like they were waiting for a blue moon.

Leaks, rusted appliances, a temperamental washing machine, lack of hot water on far too many occasions… it was like living in a DIY challenge show we never signed up for. We tried to be decent tenants and keep the place in good nick, but the favour was definitely not returned.

While we fully understand that properties can have issues from time to time, it was the disdain and sheer incompetence from Boulton & Griffiths that was truly hard to swallow.

We weren’t expecting miracles — no one’s asking for repairs to be done overnight — but we also weren’t expecting to wait until the 12th of never. Weeks (and in one case, ten months) went by with little to no progress.

Even a simple update now and then would’ve gone a long way. Just something to show they were “on it.” But apparently, sending a basic email or making a call was asking far too much.

The lack of urgency, communication, and basic professionalism left us feeling ignored and completely unsupported as tenants. We dreaded anytime we had to report a fault or maintenance issue, knowing what we’d be met with.

James gets a special mention for his condescending charm, while Kirsty at least managed to be polite — though still not much quicker to act.

We weren’t shocked that getting our deposit back took forever either when we moved out. At this point, delayed responses felt like part of the brand.

Having since read other reviews, it’s clear we’re not the only ones who’ve been on the B&G rollercoaster. Sadly, it seems they’re not too keen on taking feedback or improving the ride.

In short? If you enjoy sending follow-up emails about your follow-up emails… and making chasing these guys up a full-time job… this might be the agency for you. Otherwise, we’d say: scroll past and save yourself the hassle.

Boulton, I urge you to do better. But you probably won’t. Thankfully how you conduct your business is no longer our concern! Adios!

Kind regards,
Signed a relieved former tenant

Very professional and would definitely recommend and use again. Great customer service from the agent

I had a fantastic experience with the team at B&G. Quick, effective communication, they promptly arranged the couple of repairs needed to the property during my tenancy...and made moving out and getting my bond back a really easy process. 10/10 - highly recommend!

I would use these all the time and recommend everybody to do the same

Very professional and would definitely recommend and use again. Also, I received great customer service from the agents.

The worst company I’ve ever dealt with! The flat had no clean water in kitchen taps- took over 5 months for them to get it fixed, mould in bedrooms, water leaking into the bedroom- so wet floor for over 3 months! It would be fine if they responded and helped but it took us saying we needed to move out before they did anything! The staff were so rude, Kirsty even showed up when we moved out to have an argument! Still no mention of us getting deposit back!!!
Please don’t go through this company they are absolutely awful!!!!!!!

Avoid at all costs. Worst company I've ever had the displeasure of dealing with.

At the signing of and start of our letting contract, Bouton & Griffiths were very helpful and accommodating. Sadly this did not last, as throughout the rest of our tenancy communication became poor, emails and phone calls were not responded to and issues were not relayed to the landlord. They arranged for someone to come to the property to carry out some work, who then lost the keys to the front door. They showed no accountability or remorse for this and did nothing to rectify it. Although they rent out lovely properties and are initially enthusiastic and responsive, please do not be fooled as once you sign their contract they are no longer interested in providing you with assistance. Sadly I would not recommend and advise against using them as a letting agency.

Very unhelpful. One of the apartments they manage is in The Malt House. It is covered in black mould because the extractors don't work. The extractors also fail to ventilate cooking fumes so the fire alarm is constantly set off by the bathroom steam/cooking fumes. The bathroom door lock has been broken for months which resulted in the firebrigade breaking the door down when one of the tenants got stuck inside. Two of the tenants now have to bath and go to the loo with the door open! The floor in the hallway is peeling and rotting and finally there is water coming through the kitchen window. I just wish the landlord would contact his tenants so they could explain the problems direct.

Great bunch, very professional.

We have been incredibly impressed with the service at Boulton & Griffiths -
Cai & Kirsty are an absolute pleasure to deal with. Within just 10 days of viewing a property, we had the keys, and the process was very easy and straightforward. They were both so helpful and accommodating, and very quick to respond to our (many) silly little questions - they made the process of a potentially very stressful and frantic move so much easier! I wouldn't hesitate to recommend this company to anyone - thank you for all your help!

Kirsty was very easy to contact, any questions or issues we had were dealt with very professionally and in a timely manner.
My sister has settled into her new home.
Great team at Boulton & Griffiths

Just a few words to express my satisfaction with your services.

As a landlord who is unable to look after and manage his apartments and tenants personally, it is essential to have someone one can trust to undertake this task. I must say that I have found all the staff at Boulton and Griffiths to be very friendly, efficient, helpful, professional, capable, and trustworthy, and would recommend the company without hesitation.

Excellent Agency!! - highly recommended! I have used Boulton & Griffiths for both Sales & Lettings. Their service is 5 Star. The whole team have been extremely helpful every step of the way and I would highly recommend them! Thank you for everything Boulton & Griffiths.