Boundary Supply Reviews 

729
•
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Came all the way here to warn everyone not to buy anything from here. Charging shipping both ways if you're unsatisfied with a product. It's 2023, you're an online retailer, customers are spending $80... See more

Rated 1 out of 5 stars

Same experience as other people. I put an order in. Auto confirmation came back. They charged my credit card. No shipping confirmation. No product received. No response from service after three attemp... See more

Rated 5 out of 5 stars

Started off seeing the Arclite sling was no longer in stock; messaged the folks at Boundary supply and they responded with quickly with details when it'll be back in stock. Was told they'll let me kno... See more

Company replied

Rated 1 out of 5 stars

Like many others have experienced, Boundary Supply appears to operate in bad faith. Ordered an "In Stock, Ready to Ship" bag as well as several accessories on November 20th. Two weeks after the orde... See more

Company details

  1. Bag shop
  2. Ladies' clothes shop
  3. Men's clothes shop

Written by the company

AT BOUNDARY, WE CREATE TECHNICALLY INNOVATIVE AND SUSTAINABLE PRODUCTS DESIGNED TO LAST AND MAKE LIFE MORE COMFORTABLE.


Contact info

3.3

Average

TrustScore 3.5 out of 5

729 reviews

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No recent history of asking for reviews

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3.3

All reviews

(729)

2 reviews in the last 12 months

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Rated 4 out of 5 stars

Great service, small flaws on Arris

Great service. Only the last backpack (Arris) doesn’t have the same build quality as other backpacks I own from Boundary. Overall I really like the design and products, will continue buying there.

5 February 2021
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Reply from Boundary Supply

Thanks for the review and feedback here Federico! If you are seeing issues with your new Arris, please contact us at info@boundarysupply.com and we can assist you there.

Rated 5 out of 5 stars

Great Backpack

Great bag. Helps keeps everything organized. Super comfortable. Best of all...gorgeous.

5 February 2021
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Reply from Boundary Supply

Thanks for your positive review and endorsement here Edgar!

Rated 4 out of 5 stars

Really love the look and the…

Really love the look and the functionality of the bag, but I have noticed some tiny inconveniences. Firstly, it is hard to open the zipper of the biggest slot with one hand. Secondly, if you want to open the mini socket on the front of the bag you have to detach the magnets which is great, but also you have to open the zipper of the main opening, otherwise your hand wont fit in. Overall the bag is really comfortable. Thank you

4 February 2021
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Reply from Boundary Supply

Thank you for your support and feedback here Bruno! I will pass this along to our design team for future iterations of the Errant!

Rated 4 out of 5 stars

I like my new backpack!

I like my new backpack a lot but there’s always room to improve. There are lots of pockets in the bag. All of them has their own purposes and design is great, but sometimes the pockets are hard to get access to or even it’s a little tricky to get access to the items in the pockets because all pockets are tight. Overall, I am happy! I got what I expected. Quality of the materials are fantastic.

4 February 2021
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Reply from Boundary Supply

Thanks for your review and feedback here Attila, I will definitely share this with the design team to improve on future iterations!

Rated 5 out of 5 stars

The pants that became a bag

I will qualify my review with the negative before getting to the positive. The negative - I backed the chase pants on Kickstarter a long time ago and never received the pants.

The positive - the customer service. Upon reaching out, boundary customer service told me that I could get a refund to store credit plus a bonus percentage, or I could exchange outright for an item on their website! This type of awesome customer service where they will do right by the customer regardless of the situation makes me confident to buy their products in the future, not to mention the bag I got instead of the pants was awesome as well!!!

4 February 2021
Unprompted review
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Reply from Boundary Supply

Thanks for the feedback and your patience with the Chase Pant campaign Hanwen! So happy we were able to work with you to find a positive solution for the delay! Thanks for your support!

Rated 5 out of 5 stars

It is wonderfull

It is wonderfull! Possibly not enough card strap pocket.

3 February 2021
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Reply from Boundary Supply

Thanks for your positive review and support Pavel!

Rated 5 out of 5 stars

Great experience

Great experience. the backpack is great and lives up to what was marketed. No Complaints.

31 January 2021
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Reply from Boundary Supply

Thanks for your review and support Zachary!

Rated 5 out of 5 stars

Relatively fast shipping. Best in quality

Relatively fast shipping. Though the field space of my prima system is better, this item is good enough with the sale price. As expected best in quality.
Love boundary's products...

30 January 2021
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Reply from Boundary Supply

Thanks for your review and ongoing support Neil!

Rated 4 out of 5 stars

The backpack was great

The backpack was great. It fit my big gaming laptop and also carry the camera well. How much it can cary is also amazing! Very comfortable while wearing

Little downside: heavier than normal backpack, bulky look.

28 January 2021
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Reply from Boundary Supply

Thanks for your review and feedback here Anh, good to hear your new pack is able to accommodate your gear!

Rated 4 out of 5 stars

My December order was returned to…

My December order was returned to sender from delivery service. It was happened after I filled out tax declaration. Then Boundary send my order to me again. And it is still on the way.

27 January 2021
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Reply from Boundary Supply

Sorry to hear this! Please contact us at info@boundarysupply.com and we can work to find a resolution for you there. Thanks for your review!

Rated 5 out of 5 stars

The product is exactly as described

The product is exactly as described, very pleased with it. And the customer service was very quick and considerate in addressing any questions or concerns I might have had.

27 January 2021
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Reply from Boundary Supply

Thanks for your review and endorsement here Rahul! Happy to help!

Rated 2 out of 5 stars

WRONG COLOR BACKPACK

I really like Boundary products, the quality is beyond question.
Design stands out from all backpacks so much interest in many friends and colleagues! I am satisfied.

I AM NOT SATISFIED IN THE SALES SERVICE. I chose a black backpack but received the Camuoflage color. I could ship it back to the USA but buying from Europe with international shipping and additional customs duty costs would not make sense. For this reason I have to settle for a color that I have not chosen.

26 January 2021
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Reply from Boundary Supply

Sorry to hear this Felice! Please contact us at info@boundarysupply.com and we can find a solution for you to get the color you want. Thanks for your review!

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