Bournes Moves - Removals, Storage & Shipping Reviews 956

Very professional service from answering the phone to book the initial survey through providing multiple estimates to cover alternative scenarios, to regular contact with with my Move Manager ahead of the move date, payment, cancellation insurance and finally the move itself into storage. The 4-man move team on the day were polite, tidy and friendly and were a pleasure to have in my property. Thoroughly recommend Bournes

Have moved house 3x with Bournes and recommend them highly for their efficient and understanding service.
Steve, Matt & Jamie were top notch - hard working, polite, patient and nothing was too much trouble for them.
We were very impressed with the service provided.
Revd Carol Bates

Very organised office staff dealt with our move. The removal men were very helpful and polite and nothing was too much trouble. Move completed with nothing broken and nothing lost. I would certainly recommend Bournes.

Super easy process from first call to finished move. Friendly, on time and also flexible. We had a few things we couldn’t fit in the car and they took the items and kept at their office for us to pick up the next day. Highly recommend the team at Bournes

Moved at short notice. Team were avaliable to help with sorting out all sorts of documents. Remival personnel were efficient and helpful

An excellent service from the first point of contact to removals day. The team could not have been more friendly and helpful.

At every point from the initial phone call to the final delivery, Bournes have been exemplary. I was kept informed at all times, the communication from Kirsty was excellent and all enquiries were dealt with immediately. I would without hesitation recommend Bournes.

Really pleasant, efficient and helpful moving crew. Kept calm despite hitches with key release. We felt reassured that all would be well from start to finish.
We also appreciated the excellent communication from Kirsty and Wendy in the office

The estimate visit was clear about what was possible and not possible as well as laying out the options clearly. The quote was reasonable.
They were flexible when I was negotiating my completion dates.
Above all else the guys that undertook the removals were excellent. No hesitation in recommending

Friendly and thoughtful work
quick response

Very polite and helpful team. Nothing was too much trouble. Cheerful and hard working throughout the six days.

I Highly recommend Bournes Removals. They were brilliant and nothing was too much trouble. Thank you Dan and the rest of the team. Five Star well deserved!!

What a great company, easy to book, accurate pre inspection, support up to moving day, fantastic team work by the team how arrived to complete the loading and move to our new house. Nothing was to much trouble, chairs and beds wrapped and unpacked without any damage. Highly recommended. Robert.

The company were extremely thorough from providing the initial quote through to following up daily during our actual move. Emily checked in with us to ensure all was going well and has also arranged a collection of the numerous boxes. The team, led by Steve, was friendly, polite and considerate at all times.

Made the call, from start to finish great service, great team, follow ups excellent.
Made the move, one thing I didn’t have to stress about. They had everything under control. Our team was exceptional.

The guys were very prompt, polite, efficient, tidy, nothing was too much trouble, excellent work.
Very pleased with the whole package from Tom who originally viewed the property to Jake and Gabriel who coordinated the move.

Bournes were brilliant from start to finish. If you are moving abroad I would definitely recommend them, we had a tricky move to Milan and they managed the whole thing without any issues. Their Italian partner delivered everything right on schedule and had the how place unpacked by 4pm that day! Very impressive.

O the whole the service was very good apart from some poor packaging on the part of the company collecting from Spain. A couple of small items were damaged - broken glass on picture frames and more major damage to a three tier standard lamp where one of the tiers has been broken off. This has been reported by the unpackers in England and myself but nothing has been communicated with me about this. Apart from that the English chaps who unpacked everything were very helpful and pleasant.

Great services from beginning to start. Extremely professional and on top of their game!

The pick up team in the UK back in July 24th were great, helpful, and focus, albeit some of our belongings got moved out of the original boxes which was a bit disconcerting when unpacking.

The delivery team on January 3rd in AU was prompt and disposed of all the boxes we could empty, waiting for us to distribute the contents around the house in a meaningful way. The whole operation took about 2 1/2h, which I think it was a triumph.

When unpacking the items, and with the knowledge of their team, there were four (4) pictures that were damaged, either the frames or the glass.
We're awaiting if something can be done in terms of compensation for this.

Mind you, we were not that impress with the waiting for nearly 6 months for the belongings to arrive.
Consolidation took nearly 2 months, and once our belongings arrived at the beginning of December (1st of December to be precised), and inspection was approved the following week (btw, Bournes UK tells that they don't know if this is necessary, but their partners in AU say this is ALWAYS necessary, so be ready to pay this) then we still had to wait for nearly another month because there were no delivery slots left.

We have now finished unpacking and putting away all our belongings and, aside for the damaged ones described above, we are not missing or have found any more damage to any other item.

I would like to thank Emily and Helena for your constant support and communication.