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Bournes Moves - Removals, Storage & Shipping Reviews 954

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, professionalism, and efficiency, highlighting their helpfulness and positive attitude even during long and challenging moves. The service provided is frequently described as excellent, with many people appreciating the smooth process, timely arrivals, and careful handling of belongings. Reviewers also found the pricing competitive and the delivery service prompt, often exceeding expectations. However, some people mentioned issues with the quality of service, citing instances of broken items or a lack of care with their possessions. A few other people also felt that communication was poor or that some employees were rude and aggressive, leading to dissatisfaction with their overall experience.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Service

Consumers generally express high satisfaction with the service provided. Many reviewers highlight the... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the professionalism and... See more

Price

Reviewers highlight positive aspects of price, often finding it competitive and reasonable. Many customers... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers praise the professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best moving company! Highly recommend Bournes if you are moving house. They were professional from the very start. Every associate we interacted with were kind and professional. The team who helped u... See more

Company replied

Rated 5 out of 5 stars

The removal team turned up on time. They were very friendly and helpful. They did not show any frustration when the kitchen table wouldn’t go through the doorway or when the large sofa wouldn’t fit... See more

Company replied

Rated 5 out of 5 stars

Straightforward and friendly to deal with. Survey done promptly with comprehensive quote. Were generally competitive in price terms (one other was a fair bit cheaper but I wasn't comfortable with th... See more

Company replied

Rated 5 out of 5 stars

I and my family have always used Bournes from the days of my Grandmother, and I would never choose any other firm. They are friendly, fun, incredibly clever at getting most things where they are wan... See more

Company replied


Company details

  1. Removals company
  2. Removals Service
  3. Storage facility

Written by the company

**Domestic Mover of the Year 2023 (Awarded by the British Association of Removers for outstanding customer experience** Local, National UK, European and International Household Goods Moving Company providing high quality, value for money removals, storage and shipping services wherever your destination. Service centres in Rye, Sussex and Tunbridge Wells, Kent providing services throughout Kent, Sussex and London.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

954 reviews

5-star
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1-star

Replied to 87% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Very polite

Very polite, very helpful and efficient made the day stress free. Would recommend the team 110% thankyou.

27 March 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thanks for the recommendation Andrew! Making move day less stressful is exactly what we aim for so great to hear it went well for you. Best wishes in your new home and thanks for choosing Bournes!

Rated 5 out of 5 stars

True Professionals

The team were all so helpful and everything was expertly packed. Nothing was broken or left behind and the team were incredibly thorough with both their pre-survey and communication throughout the day. Bournes were also very transparent about the breakdown of the costs, which gave me a great deal of comfort. I highly recommend using Bournes for your move!

26 March 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thanks so much for taking the time to leave a review, we really appreciate it. It's always lovely to hear that the care and attention we put into accurate quotes and move planning helps take some of the stress out of it for our customers. Best wishes in your new home!

Rated 5 out of 5 stars

Fantastic

Fantastic. We picked the three days move and it was great. They treated our belongings well. The movers were brilliant and worked super hard throughout the days. You wont regret picking them as a removal company.

19 March 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much! Great to hear your move schedule worked well for you and we really appreciate your kind recommendation. Best wishes!

Rated 5 out of 5 stars

Professional and friendly

I selected Bournes from five quotes. Not because they were the cheapest, but because I had a good feeling about them. They didn't disappoint.
They kept me fully informed in advance of the move and packed everything for me, most the day before we moved and the rest the day we moved. Their operatives were friendly, helpful, and most importantly, professional. I couldn't ask for more.

7 March 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you Stephen, great to hear your lovely feedback and that we were able to provide a great service to support your move. Best wishes in your new home!

Rated 5 out of 5 stars

Bournes international removals arranged…

Bournes international removals arranged my move from UK to BE. The team in UK was perfectly on time, even too early. The team (Ollie & Bryan) packed everything fragile expertly. The furniture was dismantled and wrapped properly. It was a long day (8.30-19.30h) But always friendly and customer-oriented. Their colleagues (Tony and Matthew) in Belgium, perfectly on time and very competent. 2 nice and friendly men who put customer focus and customer satisfaction first. Everything went very smoothly (delivery ,unpacking, reassembly ,...) . This is THE company you want to do your move with. Without worries and well organized !

Translated with DeepL.com (free version)

18 March 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you Tom! We really appreciate you taking the time to leave a review and share your feedback. We will make sure to pass on to your team. Best wishes!

Rated 5 out of 5 stars

Informative and Communicative Team

Informative and Communicative Team. I was pleased with the continuous updates, and assurances from the Team. Would use in the future and recommend to others.

5 March 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thanks Micah, this is great to hear. Moving can be a daunting experience so great to hear the regular updates and support made this easier for you. We appreciate your recommendation!

Rated 5 out of 5 stars

We found our removal team amazing!

We found our removal team amazing!! After a particularly stressful week prior to our move - the Bournes team were like removal angels! They were all so polite and considerate with our possessions and how we were managing with the move. They were friendly and actually made our move day fun!! Thanks Bournes - 100% would recommend.

26 February 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you Karen! We really appreciate you taking the time to leave such lovely feedback. Will pass this to the team! We're so glad we were able to relive some of your stress and make the move to your new home enjoyable - that's exactly why we're here. Best wishes and thanks for choosing Bournes!

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ If I could give more stars, I would!

Bournes have been absolutely fantastic from start to finish, and I honestly can’t recommend them highly enough. From the very first phone call, I knew I was in good hands. Julia was the main point of contact and she was incredibly friendly, knowledgeable, and reassuring, which immediately put me at ease about the whole process. She kept me informed at every step, ensuring I always knew what to expect, which made such a difference in reducing the stress of moving.

The quotation process was smooth and transparent, with a thorough walk-through to assess exactly what was needed. There were no hidden surprises—just clear, professional service from people who genuinely care about their customers.

When moving day arrived, the team turned up on time, full of energy and enthusiasm, despite the terrible weather. Even in the downpour, they maintained a positive attitude, which really helped keep my spirits up! They worked quickly but carefully, making sure everything was handled with precision and respect. Their attention to detail was impeccable, and they took great care to ensure all of my belongings were safely packed and transported.

A huge shoutout to Kit, who was not only highly professional but also incredibly friendly and reassuring throughout the whole process. He is an absolute credit to the company, and his hard work and dedication did not go unnoticed.

Bournes made what is usually one of the most stressful experiences so much easier. Their commitment to excellent service, clear communication, and genuine care for their customers is truly outstanding. I hope I never have to move house again, but if I do, I will 100% be using Bournes!

If you’re looking for a reliable, professional, and friendly removal company that will take the stress out of moving, look no further—Bournes is the one!

26 February 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you! We really appreciate you taking the time to leave such a detailed review of your experience - we hope our future customers find it helpful in selecting their mover. It's always lovely to hear how the carefully designed way in which we work contributes to making the overall process a positive one with minimal stress, and that the genuine care our team have for their customers really does come across. Thanks again, and best wishes in your new home.

Rated 5 out of 5 stars

Do What They Say, Bournes No Conspiracy to be seen!

Great service. Old fashioned manners and professionalism coupled with a no nonsense move. Accomodated last minute changes and were respectful to the task in hand. Thankyou to the team

24 February 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you Mr Dewar, so happy we were able to help. Best wishes.

Rated 5 out of 5 stars

Great guys

Great guys. No fuss, got everything done in good time. No breakages and could comfortably handle even the most awkward furniture.

30 December 2024
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you! Best wishes in your new home.

Rated 5 out of 5 stars

Brilliant team! Recommended

Very organised, efficient & friendly service.

10/10 would recommend!

24 February 2025
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you! We appreciate your recommendation.

Rated 5 out of 5 stars

This is my second time of using Bournes…

This is my second time of using Bournes for my move, and although I hope not to keep on needing to move, I'd not hesitate to use Bournes again, and I'd certainly recommend them without reservation.

18 February 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you Debra! We really appreciate your kind recommendation, and thanks for choosing Bournes (Again!). We'll be delighted to help if you ever need us again in future - but for now hope you're settling in well into your new home.

Rated 5 out of 5 stars

Excellent move

The removal men were excellent. They couldn't do enough. I would recommend them.

25 February 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you Janet! Best wishes.

Rated 5 out of 5 stars

Professional and Friendly

Bournes helped us with our move within London. Emily, our Move Manager, was always helpful, flexible, and proactively reached out to make sure we were happy throughout the moving process. The guys who moved us on the day were efficient and kind—and got the full move done in a morning. From start to finish, a professional service that I wouldn't hesitate to recommend or use again myself.

21 February 2025
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for the recommendation! So lovely to hear Emily and the team were able to support you during your move and that everything ran so smoothly on move day. Best wishes!

Rated 5 out of 5 stars

Very professional throughout

Very professional throughout. Removal guys really friendly, extremely careful and very helpful. Would definitely use again.

19 February 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you! We appreciate your kind review. Best wishes in your new home.

Rated 5 out of 5 stars

I can not fault the movers especially…

I can not fault the movers especially the two guys that did our move from Aylesbury to Leeds they were very professional and hard working nothing was too much trouble for them I would recommend them anytime

14 February 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you!

Rated 5 out of 5 stars

Thank you Bournes.

We knew as soon as Bournes’ consultant came round to look at our property and advise us on what we needed, that they were the company for us. He immediately made us feel at ease and that we could rely on them. All the people we spoke to in the office were considerate, understanding and helpful and on the days (we had a 3 day move) the team worked tirelessly, loading all the vans expertly with not only our house contents but also our shed and a lot of garden ornaments, potted trees and plants. They carefully laid down sheeting on the carpets at both properties and although we self-packed, they provided wardrobe boxes, which they packed and they securely wrapped precious/fragile items, which had been listed in the quote. It was very cold during those 3 days and extremely wet on the last day but the team just didn’t stop working - even when hot drinks were provided, their breaks were brief before they went back to work. We wouldn’t hesitate to recommend them. Thank you all.

22 January 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you! Lovely to hear the whole team made this a great experience for you and that your move day crew took the care and attention to ensure everything ran smoothly. Wishing you all the best in your new home. Thanks for choosing Bournes!

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