Box2 Fashion Reviews 1,933

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,424 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that items are well-made, durable, and maintain their appearance over time. Many appreciate the timeless style and good fit of the clothing, often finding them easy to combine and suitable for various occasions. The ordering process is frequently described as easy, with prompt and well-packaged deliveries. Reviewers also highlight the excellent customer service, noting helpful and friendly interactions. However, some customers also noted occasional issues with product quality, describing some recent purchases as having thinner fabric or not meeting previous standards. A few other people also felt that sizing could be inconsistent, with some items being larger or smaller than expected, and some found certain styles to be too long or not as described.

What people talk about most

Product

Consumers find product to be positive, consistently praising the quality, style, and fit of the clothing,... See more

Quality

People report positive experiences with quality, consistently praising the top-notch finish, excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process and the quick... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, great, and brilliant.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If I can be really honest it’s a real pleasure to buy from Box 2, I like to find clothes that I can put together to make a beautiful outfit. I bought white trousers and a navy top only to see a pictu... See more

Company replied

Rated 5 out of 5 stars

Happy customer as always. Well packaged, fab sale, quality goods for presents at the most wonderful prices. Every time I've gifted a Box 2 item they've been incredibly well received by family and fr... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of Box2 for several years I have never needed help with my orders but just recently I had a problem with a blouse /jacket which unfortunately had a fault. When I phoned I could... See more

Company replied

Rated 5 out of 5 stars

I have been a long standing customer at box 2, and brought many outfits over the years, l love the styles, fabric and the quality, the clothes are timeless, which your have for yesrs My favourite g... See more


Company details

  1. #12 of 28 best companies in Plus Size Clothing Shop
  2. #187 of 619 best companies in Clothing Shop
  3. #116 of 282 best companies in Fashion accessories shop
  4. #79 of 258 best companies in Ladies' clothes shop

About Box2 Fashion

Written by the company

Welcome to Box2

Box2 has always been committed to making beautiful clothes and creating seasonal collections for women size 14 to 32.

Our collections include a fantastic coordinating knitwear range with cardigans, jumpers and ponchos, comfortable and stylish jersey, and of course our bestselling stretch trousers. All exclusively designed by us and expertly made across Europe.

We believe fashion should be fun & easy to care for. In fact, looking good is effortless with Box2. This is why we have been established for over 40 years. Buy now, wear forever.

Please visit our easy-to-use website, where you can browse the full collection. With FREE standard delivery on all orders over £75, FREE returns and our dedicated customer care team, it's easy to create the perfect outfit for any occasion.

Our team is available on 01273 832 956, Monday to Friday, 9am to 5pm, or via our CHAT.

SHOP NOW CONTACT US

Contact info

FREE DELIVERY

Enjoy FREE standard delivery on UK orders over £75.

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Great company

Great company . Prompt delivery .
Just wish they could show more shorter length trousers (25”) Lovely styles and good quality.

27 April 2026
Box2 Fashion logo

Reply from Box2 Fashion

Hi Jean, we are ordering more 25" trousers from next season, there will be wide leg jeans, narrow leg Ponte Di Roma plus all the stretch styles. Lots to choose from! Nicky

Rated 4 out of 5 stars

Easy to order

Easy to order, not happy with how to
pay for ordered items though. I had to return both items.Although the quality trousers and jeans is always excellent, whatever the style, they are always too baggy around the thigh and seat.

27 April 2026
Box2 Fashion logo

Reply from Box2 Fashion

Hi Chris, the Diana trouser is a wide leg shape, if you like a neater fit on the hip/thigh, you could try the Bella by Robell, or the Lena by Robell, both a slim fit. The Rose by Robell is the slimmest fit. Nicky

Rated 5 out of 5 stars

Perfect fit - stylish always

Prompt , efficient service …. Very knowledgeable and helpful ladies .
Great linen 3 pcs 👌👍⭐️⭐️⭐️⭐️⭐️

30 April 2026
Box2 Fashion logo

Reply from Box2 Fashion

Thank you, enjoy your purchases! Nicky

Rated 5 out of 5 stars

Easy website

Easy website to navigate.Simple ordering system and speedy delivery.

29 April 2026
Box2 Fashion logo

Reply from Box2 Fashion

Thank you for your lovely comments, Nicky

Rated 5 out of 5 stars

Fabulous!

I have been a customer for over 20 years and have only ever been delighted by my purchases.
The quality is exceptional. I have some pieces which are years old and still looking fabulous.
The mail order service is brilliant - I live in France and my latest order was with me in just over a week,

29 April 2026
Box2 Fashion logo

Reply from Box2 Fashion

Thank you Gill for your lovely comments and continued support, it is much appreciated, Nicky

Rated 3 out of 5 stars

Sadly every dress is too short

Sadly every dress is too short. Used to buy so many dresses from you.

29 April 2026
Box2 Fashion logo

Reply from Box2 Fashion

Hi Deb, the Haya dress (which can also be an over shirt) is 49" long, this is our longest dress, usually we go to 46" which is the average we sell. How long would you need a dress to be? Nicky

Rated 5 out of 5 stars

Problem free

Clear website and easy navigation of online ordering service. Order to delivery 2 1/2 days - excellent service all round.

27 April 2026
Box2 Fashion logo

Reply from Box2 Fashion

🤩 Thank you so much for awarding us a five-star rating!

Rated 5 out of 5 stars

Good quality

Good quality, easy to order and speedy delivery.

28 April 2026
Box2 Fashion logo

Reply from Box2 Fashion

Thank you for your lovely feedback 💖

Rated 5 out of 5 stars

As always all the greats

As always all the greats. Quality, fasion, and service

27 April 2026
Box2 Fashion logo

Reply from Box2 Fashion

Thank you so much for your incredibly kind words and for awarding us a five-star rating! We are pleased to hear you love our styles 🤩

Rated 5 out of 5 stars

The top I bought is just as described…

The top I bought is just as described on line, the fit is perfect as I’m normally a size 14 but the 14/16 was a good size. Great pattern and soft material.

27 April 2026
Box2 Fashion logo

Reply from Box2 Fashion

Thank you so much for awarding us a five-star rating! 🤩

Rated 5 out of 5 stars

Good quality

Good quality, stunning styles and colours and fits perfectly.

27 April 2026
Box2 Fashion logo

Reply from Box2 Fashion

Thank you so much for awarding us a five-star rating! 🤩

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look