Boxit4me Reviews 44

Very poor client services and severe delays to shipments. I was told that my shipment was due today, only to call the company to find out they’re facing logistical issues and the item hasn’t even left their warehouse in Europe. Each time I send them an email, it bounces back saying the server can’t find the company’s email. If I’d known all of this beforehand , I would have never used this company .

A parcel marked delivered to your UAE hub has not been logged, and support has stopped responding. I need warehouse confirmation. This happened previously at KSA warehouse.

Theives! Charging over 100 dollars for a shipment less than 1kg. Avoid it at all cost

They are scammers who keep changing the price and refuse to allow me to pick up my shipment. Although I offered to pay storage fees, they are trying to extort me by demanding payment for 2 kg at $184, if any body give them 5 stars it will not be real

I shipped a mobile using their services, all was good. took fair time, more than others but to cut taxes a 4 or 5 days more won't make a different. Thanks!

the worst service in world no support your shipment will be lost 100% if you want to lose your money and time use this service

I’ve had one of the worst logistics and customer service experiences with Boxit4me. Completely incompetent in handling shipments—delays, poor communication, and zero accountability. Their support team is either unavailable or unhelpful, and it feels like they just don't care. Avoid this service if you value your time, money, or sanity.

These are a group of thieves who have a shipment in a German warehouse worth $1,000 and so far there has been no response from them. Customer service says they will follow up within 24 hours and there has been no final communication. I think it is a very bad experience and that they will steal the shipment in the end.

Never received the shipment as expected And the customer service has been just pathetic I have been waiting 45 days since my order and still no update or proper information of my parcels delivery. Unacceptable they are not communicating and being transparent.

Delayed shipment and terrible customer services.
It’s been 22 days and I have no clue on the whereabouts of my parcels

Lost Multiple packages. Dont Trust Boxit4Me anymore.
I would suggest avoiding them as they don't have any control on their US hub. Will take ages to reply. Will have to keep following up. The customer service have no clue of what they are asking. They ask for a Invoice with a Photo of the Item Packed. I dont know how clueless they are.

Very bad service
very expensive rates
Bad customer service
not answering phone calls
giving incomplete information in your shipment details
but shipment reach fast.

overall experience: RUN AWAY and use any alternative service

I recently had the pleasure of using Boxit4me for my package delivery needs, and I am delighted to share my positive experience with this outstanding company. From start to finish, Boxit4me demonstrated a level of service that exceeded my expectations.

First and foremost, the delivery was incredibly prompt. Despite my package having to cover a considerable distance, Boxit4me managed to get it to its destination right on time. This reliability is a testament to the company's commitment to customer satisfaction and efficient logistics.

One of the most remarkable aspects of my experience with Boxit4me was the cost-effectiveness of their services. In a world where shipping expenses can often be a major concern, Boxit4me stands out for providing top-notch service without breaking the bank. The affordable pricing, coupled with the on-time delivery, makes Boxit4me a go-to option for anyone looking to save money without compromising on reliability.

The user-friendly mobile app also deserves a special mention. Navigating through the app was a breeze, and the transparent pricing structure eliminated any guesswork typically associated with shipping costs. This simplicity added to the overall positive experience, showcasing Boxit4me's commitment to a hassle-free customer journey.

Moreover, the customer support team at Boxit4me deserves applause for their professionalism and responsiveness. Any inquiries I had were promptly addressed, and their friendly approach made the entire process even more pleasant.

In conclusion, I highly recommend Boxit4me for anyone in need of reliable, affordable, and efficient package delivery services. My experience with them was nothing short of excellent, and I will undoubtedly choose Boxit4me for all my future shipping needs. Kudos to Boxit4me for setting the bar high in the world of package delivery!

The service is bulshit the delivery cost from france to Morocco 95$ what the hill

Having used a similar service from the US to UK I understood the offering and wanted to find somewhere in the UAE that could forward a parcel from Adidas where the products I wanted were only available there. Everything was seamless, the only trepidation I had was the need to upload a passport copy. My parcel arrived in the UK 4 days ahead of schedule, 2 days after they shipped it for me. Will use again.

service not 5/5 asking for more information
and delay in delivering

Lazy, stupid and irresponsible shipping company, they do not have qualified staff to manage parcels that need to be forwarded from their shipping hubs

Absolutely horrible service. If it was possible to give negative stars, I definitely would do it without thinking.

First of all, the collection of the package took two whole days to register. They don't reply frequently to emails so I was already somewhat staying vary of this company. Second, after the two days it took for them to finally update their website so it showed my package, it took relatively quick for my package to get cleared after a review and be ready to ship.

Credit is due where it's due, they did provide me with images but that's where the premium membership comes into play. I had decided to get it since I wanted to view the images hence I paid $7 but after the payment, any button I click on their website redirected me to the membership page where it prompted me to pay again. I was confused and thought the payment did not go through so I decided to pay again and VOILA! Still not working. The app was working though so for the meantime I used the app until I was able to fix the website by removing all the cookies from my browser.

Once my package was ready to ship (Mind you this package has a value of 1035 USD) I paid $88 + insurance cost included for express shipping which they claim to be 3-5 days. Lo and behold, 3-5 days had passed since I got an update. Emails were not being replied to and the tracker on their website is utter nonsense. It doesn't work.
I then got an email explaining that my package has been held due to missing ID documents, which I agree was a mistake on my part but I updated it and we were good to go, however I was then again emailed about 2 days later that my package is on hold again due to missing postal code. I agree that its my mistake for not filling it up properly but could this have not been reported in one day and finished updating within a day? it took almost 4 working days just for that. Now when I was starting to reach my limit, after another day or two they sent me another email saying that my shipment was on hold due to verification problems with the payment processor. Before this email, one of the customer service representatives Soha had talked to me on live chat and told me clearly "Sure it has been shipped" in regards to my package. Lo and behold once again, it was a lie. The same day I talked to another customer representative and he informed me that my package is on hold and will not move until payment has been verified from the payment gateway. I was like okay sure we can wait. They told me it will take a day or two, they lied again. In between these days, I was constantly trying to live chat the customer service team and ask for updates and what not. I then one day received a phone call from CCAvenue themselves asking about the payment, I confirmed it was me and talked to them. I thought to myself "Finally, it is getting accepted" but nope, this was yesterday and I contacted them today in hopes of good news but they hit me with a "A dispute has been opened".

What. What the hell is going on. I never opened a dispute case neither did I want to so randomly CCAvenue decides to open a dispute case and boxit4me claims its from my bank or my side. At this point I was getting tired of this crap and the bad customer service that I decided to book my own shipment service through DHL and have a friend living in Dubai pick it up. I called and messaged and emailed boxit4me to inform them but they start stirring up stuff like they cannot allow collection until they get approval from the concern team which I believe is a bunch of lies because they claim that the dispute case is going to hurt them financially.
It gets very confusing too, even I am confused because how come if MY payment is what is on hold and has a dispute case on it, how on earth is boxit4me going to suffer the financial charges. After multiple emails and messages confirming that I want to cancel my order, nothing has happened yet.

I've informed several members of the team that I do not wish to be a part of boxit4me anymore and will have my packages collected by a representative of mine (A friend) but then again they are trying to draw my attention away by saying that they will update me through email (Which by the way they rarely do, its always me running after them for an update). As of right now, my friend will pick up the packages in two days and I WILL update this review in accordance to what happens

Moral of my experience (incase you dont want to read all of that):
Please, do yourself a favor and switch to MYUS or STACKRY and get items shipped from the US even if it costs more. Don't bother wasting your time with this company as they will continue delaying packages and what not. Mind you, it has been almost a full week since i paid for express shipping which was supposed to get my package to me in 3-5 days yet its been almost 8 days now.

Please do yourself a favor,spend a little more money on trusted freight forwarders

DONOT USE THEM!!!! Horrible horrible service and absolutely clueless agents! besides high rates, and inefficient. Would have given them negative rating if available.

DO NOT USE THEM, ABSOLUTELY terrible customer service!!!
I have an account with them since they started and have used them for several dozen of shipments but always I have to call them and chase them because over 90% of the time they list my parcels way over the volumetric weight and only after highlighting it to them do they correct, so, in other words, they try to get away with overcharging people (the poor customers that don't notice these overcharges). I've tolerated it and it's become a norm and I've accepted it as part of their experience but recently they threw out a parcel of mine claiming it is a prohibited item even though NOWHERE on their site/app, export country or import country does this item get mentioned as prohibited (I checked). Instead of notifying me beforehand or having the item sent back to the retailer, they post the item in my account and a week later delete it. When I reached out to them, they said "Oh, yeah it's allowed so we disposed of it" what gives them the right to throw out someone's property, not only that I told them it's not a prohibited item and they just stopped replying to me.
I have asked them to delete my account and have been chasing them for 2 weeks now and not only are they not replying to my emails but even new customer support requests are going unanswered which means they are doing it deliberately.