Box Menswear Reviews 

1,735
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 212 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the delivery service is exceptionally fast, ensuring orders arrive promptly and in excellent condition. Consumers are also very satisfied with the overall high quality of the materials, noting that the garments consistently offer a very comfortable and reliable fit for daily wear. However, some reviewers were not happy with sizing inconsistencies across different products, finding certain items much larger or smaller than expected. A few people also experienced frustrating delays when trying to resolve order issues or exchange incorrectly sized items with customer support representatives.

What people talk about most

Product

People report positive experiences with product, highlighting that items are well made with a lovely, soft... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made and... See more

Order

Consumers find order experiences to be mixed, as opinions vary significantly regarding the process. While... See more

Delivery service

Clients share positive opinions on delivery service, consistently highlighting the fast and efficient... See more

Service

Customers had positive experiences with service, often highlighting prompt delivery, excellent follow-up, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

WOW ...What can I say but AMAZING,Received my package this morning ,express delivery too. Amazing fit ,Got 6pairs of BOX briefs and they fit perfectly ,amazing quality and great feel on. Cheers fo... See more

Rated 5 out of 5 stars

I've orderd loads from box yea odd ones did not fit quite right but the quality is first class .and I had a problem with wrong size being sent but contacted them eventually they replaced them i can'... See more

Rated 5 out of 5 stars

I will be trying out my Tanga 3.0 Inca briefs under my Boxer swimmers for the beach in Italy in about 4 weeks and am expecting a very positive comfortable results. Ive been using the classic boxers fo... See more

Rated 5 out of 5 stars

I bought 1 pair of briefs in black to go to Rocky horror. They were amazing fit was great and supported all well making me feel more confident. So thus encouraged me to place an order for more. Such u... See more


Company details

  1. Men's clothes shop
  2. Clothing Shop
  3. Clothing supplier
  4. Swimwear shop
  5. T-shirt Company
  6. Underwear shop

Written by the company

Box Menswear is a distinctly British brand, offering the highest quality in men’s underwear. We appreciate comfort and quality in equal measures. Our luxurious boxers and briefs are crafted from soft stretch fabric with a distinctive branded elasticated waist band – comfortable, durable and supportive, with a smooth, close fit. Designed and distributed in the UK, Box is a name you can trust.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(1,735)

227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic range of styles

Fantastic range of styles, material and colours. Have the bikini briefs in all colours also the ribbed briefs and just ordered the seamless boxers. Sexy skimpy and well hot underwear just what a guy needs under his clothes . I highly recommend you get some now .

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Well made and comfortable underwear

Well made and comfortable underwear. Sexy too! If you’re thinking of refreshing your underwear drawer, this is a great place to start. Regular sales and warehouse clearance events make them even greater value.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Best gear

Hallo boys
Its all perfect. I will come back soon. Maybe there will soon be a matching jacket for my trousers (Super Soft Track Pants - Grey). That would be great.
Thanks for all and your kindness
Udo

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Silk boxers are amazing

Silk boxers are amazing, but, the satin boxers are incredible the fit, the quality and the feel of them, can't fault them at all. I will definitely be ordination more sexy feeling underwear very soon. The ordering process and delivery was excellent

4 February 2026
Unprompted review
Rated 3 out of 5 stars

Not what they used to be

Not what they used to be paper thin the quality has gone down and price has gone up thread hanging from them seams not stitched properly need to sort it out at those prices

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately your parcel wasn't delivered!

Unfortunately your parcel wasn't delivered to me by Royal mail, they sent a photo of their delivery, but it wasn't in my building, so haven't a clue where it is, im disabled so im well annoyed!
No disrespect to BOX you are fabulous, just Royal mails problem!

13 February 2026
Unprompted review
Rated 5 out of 5 stars

My new favourite underwear retailer

Every order I have ever placed with Box has been amazing. The sizes fit extremely well and I’ve never had an issue, except once but that was down to me being a bit optimistic with sizing. If you measure yourself correctly, they’re spot on.

And I have to say, their “Mens [Colour] Briefs” are phenomenal. I’ve never felt support like it.

The way the ribbed vests sit on my is exceptional too.

This order was to order 4 more sets of stuff I’d bought over Christmas including the briefs and vests I’ve mentioned above.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing quality and inflexible after-sales support

The product quality was well below expectations. When I contacted customer service, the response felt scripted and inflexible, with no attempt to review the issue or request evidence of the problem.

Refunds or exchanges were declined outright. This was particularly disappointing as many other underwear retailers I’ve used would at least assess the item or offer a return in similar circumstances. Based on both the product quality and the lack of meaningful after-sales support, I would not purchase from BOX again.

13 January 2026
Unprompted review
Rated 1 out of 5 stars

Terribel

Just terribel. Already waiting for 2 months for a response on a problem with my order. Customer service does not seem to exist. Would recommend to never order here.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

STAY AWAY

STAY AWAY ! This brand is a complete SCAM! They run their sizes large and refuse to exchange a sports shorts that clearly displays in their sports shorts category. Instead, they treat it as underwear just to simply not exchange it. You’ve lost a loyal customer, but now you have an anti-advocate for your brand.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Not a recommendation!

Not a recommendation!
Have bought two styles of briefs in the same size according to the size guide but they are completely different in size. The difference is so big, that one of the styles fall down. Even after sending photos to Box they do not accept the large difference, and it is not possible to either return for a smaller size, or a refund.

31 January 2026
Unprompted review
Rated 2 out of 5 stars

Can’t recommend underwear

Can’t recommend underwear. After a month of usage the labels are already pilling off. However the more annoying part is after ordering a few pairs in the same size, all of them seem to have different sizing! Went with the size guide but all of them seem too big and feel weird. Disappointing that size differs so much between different models and styles Won’t be ordering again.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Managed to fix an error I had made with my order when it had already been picked in ten warehouse. Really went the extra mile so thanks!

27 January 2026
Unprompted review

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