It was a great experience. Zuruk mahmood was responding for my emails continuously and he guide me on a phon call so my issue is being resolved by his guidance
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Review summary
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I have high praise for the tutors and academic staff at BPP - really knowledgable and engaging, and they truly seem to care about your learning and success. From an administrative and communications... See more
Company replied
Very friendly staff who help make the whole process easier and stress limited.
Company replied
Good evening. I am writing to share my experience about BPP and their customer service regarding ACCA qualification course. My consultant was Siama. She tried calling me several times, but... See more
Company replied
Company details
Written by the company
BPP delivers a full a range of qualifications to develop careers at every stage and every level of development. It offers a unique learning experience, with a resounding focus on preparing students for, or enhancing, their careers. Offering a full breadth of qualifications across degrees, apprenticeships, professional qualifications and short courses in a range of specialisms including law, accountancy, management, data, digital and technology, finance and nursing and healthcare.
Contact info
BPP Portsoken Street, 1 Portsoken St, E1 8PH, London, United Kingdom
- 0330 060 3100
- www.bpp.com
4.0
Great
1k reviews
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The application process was pretty easy. Also, customer's services was good.
The application process was not complex. Members of staff have good customer's service skills. Reply to emails were not too long.
16 April 2026
Reply from BPP
Hi Desmond,
Thank you so much for your 5* review.
We're delighted to hear that the application process was straightforward for you. It's great to know that our staff provided excellent support and responded promptly to your emails. Thank you for your positive feedback!
Wishing you all the best throughout your studies and future career, Desmond.
- Gina
BPP Customer Experience Manager
Lack of support for disabled students
Despite trying to defer my exams due to well documented physical illness and mental illness that constitutes a disability, (the disability team haven't replied to me since 2023 by the way) I am left victim to their "customer service portal" whereby, they take a week to reply but you, the paying customer, have to reply in 24 hours (I work full time, am physically and mentally unwell, have personal responsibilities and cannot leave myself logged into my uni emails 24/7) or the matter's closed. I'm fairly confident that under the Equality Act I am entitled to additional support/adjustments but to date outside of exams, this doesn't seem to exist...
I would actively deter anyone considering becoming a student at BPP and judging by the feedback other members of both of my cohort, they feel the same.
13 April 2026
Unprompted review
Reply from BPP
Hi Emily,
We appreciate you sharing your experience. We're sorry to hear about the difficulties you've faced regarding exam deferrals, support, and communication. We take your concerns seriously and will address them internally.
Our Mental Health and Wellbeing Team as well as our Learning Support Team are available to help and will gladly support you to navigate university life.
We've requested your details and would appreciate it if you could provide us with more information so we can reach out and support you further, Emily.
- Gina
BPP Customer Experience Manager
The admissions team was very good…
The admissions team was very good especially Lauren Dugan
1 April 2026
Reply from BPP
Hi there,
Thank you for your review.
We're happy to hear that the Lauren from our admissions team was very helpful. We appreciate you mentioning your positive experience. Thank you for sharing your feedback.
Wishing you every success throughout your studies.
- Gina
BPP Customer Experience Manager
I had a great experience with BPP Recruitment
I had a great experience with BPP recruitment in securing my apprenticeship.
La'Kei Scott was very supportive throughout, kept me updated at every stage, and was always easy to reach, especially by phone.
I really appreciated his help in securing this opportunity.
10 April 2026
Unprompted review
Reply from BPP
Hi Arshdeep,
Thank you so much for your review.
We're thrilled to hear that you had a great experience with our recruitment process! We appreciate your positive feedback regarding the support you received from La'Kei during your apprenticeship placement and are glad that you found the assistance helpful. We'll happily pass on your kind words.
Wishing you all the best throughout your academic journey, Arshdeep.
- Gina
BPP Customer Experience Manager
Customer communications
31 March 2026
Reply from BPP
Hi Stephen,
Thank you for your 5* review.
We're thrilled to hear you are happy with the communications you've received. We really appreciate you sharing!
Wishing you a successful learning journey ahead, Stephen.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi Chilet,
Thank you so much for your review.
We're delighted to hear that you consistently have a good experience with us. Thank you for your positive feedback; it truly means a lot to us.
Wishing you all the best, Chilet!
- Gina
BPP Customer Experience Manager
Absolutely horrible experience with BPP…
Absolutely horrible experience with BPP again, after things went wrong with booking my previous exam.
They sent me an invoice after three attempts (previous ones having incorrect amount, then incorrect exam dates and then email without an invoice attachment at all), each attempt followed by emails and calls on my side getting nowhere with them.
And then I received an email confirmation that my exam has been booked, but with the wrong date!
And now after numerous calls, emails, online form filled in to raise a case, review left on TrustPilot, and 3 days later still no one bothered to call me back or to respond to any of these to confirm which exam date is correct.
Exam is in 4 weeks and I don't know if it's actually happening on that day, can't make payment and can't arrange flights or accommodation and book time off from work. Imagine how this feels after you have spent months preparing for it and paying just to go through this stress with the business who could not care less about their customers.
If you are choosing a provider, please safe yourself from stress and frustration and go with anyone but BPP.
I should have taken into consideration other people's bad experiences, but hoped it would not be that bad.
Only to have it even worse.
1 April 2026
Unprompted review
Reply from BPP
Hi
Thank you for taking the time to share your experience - we're sorry to hear that your experience hasn't met your expectations.
We have requested your details and would appreciate it if you could provide us with more information to help us investigate further.
Thank you
BPP - Customer Experience Team
Disappointing experience despite previous positive use
I have previously used BPP for ACA and various corporate finance exams without any issues. However, my recent experience has been extremely disappointing.
I purchased a programme in January, scheduled to begin in the first week of April, but was not provided access to the online hub or sent the required textbook in time. As a result, I missed the initial interactive online lessons despite having paid £2,100.
I have spent hours on the phone with customer support trying to resolve this, but there has been a clear lack of urgency and no acknowledgement or apology for the inconvenience caused — both in terms of wasted time and money.
Based on this experience, I would strongly encourage others to think carefully before booking. I paid for a service that, to date, I have not been able to access.
1 April 2026
Unprompted review
Reply from BPP
Hi James
Thank you for taking the time to share your feedback.
We’re truly sorry for the inconvenience you experienced with your online access and for the delay in getting this resolved. This isn’t the level of service we aim to provide. We’re glad everything is now working as it should, and we appreciate your patience while we put things right.
BPP - Customer Experience Team
Absolutely everything went wrong with…
Absolutely everything went wrong with BPP!
From the invoicing/no invoicing, poor course material, horrible exam booking experience twice, incorrect exam dates provided, missing chapters in online classroom, communication or lack of it and the list could go on.
28 March 2026
Reply from BPP
Hi
Thank you for taking the time to share your experience - we're sorry to hear that your experience hasn't met your expectations.
We have requested your details and would appreciate it if you could provide us with more information to help us investigate further.
Thank you
BPP - Customer Experience Team
Reply from BPP
Thank you for taking the time to leave us a 5* review.
BPP - Customer Experience Team
I have learnt absolutely nothing at…
I have learnt absolutely nothing at this university, taking the BPP apprenticeship in Digital Technology solutions (DTS L6) while working as a software engineer has wasted my time. The lecture quality is poor and the lectures do not know what they are talking about. Assignments are vague and simple yet have random marking criteria that are impossible to pick out from the assignment brief. The course is very surface level and teaches the government spec very poorly.
25 March 2026
Unprompted review
Reply from BPP
Hi Jeremy
Thank you for taking the time to share your experience - we're sorry to hear that your experience hasn't met your expectations.
We have requested your details and would appreciate it if you could provide us with more information to help us investigate further.
Thank you
BPP - Customer Experience Team
Reply from BPP
Hi Leonardo,
Thank you for your review.
We're delighted to hear that you'd recommend our accounting course. We really appreciate your positive feedback and are grateful for your support.
Wishing you all the best throughout your upcoming learning journey, Leonardo!
- Gina
BPP Customer Experience Manager
I’m happy that my application finally…
I’m happy that my application finally got processed and handled. But the process itself and applying through Lawcab rather than BPP itself took so long and I had to call over the phone to ensure that the application was in the system.
16 March 2026
Reply from BPP
Hi John,
Thank you for taking the time to share your experience. We're happy to hear your application was processed, however, we're sorry to learn the application took longer than expected and that you needed to call to confirm it was in the system. We'll gladly review what happened in this instance to improve processes.
Wishing you a successful 2026 and beyond, John.
- Gina
BPP Customer Experience Manager
Easy enrolment
Very easy enrolment and quick to respond to messages. All info given promptly and detailed everything i needed.
13 March 2026
Reply from BPP
Hi Laura,
Thank you for your review.
We're happy to hear that the enrolment process was easy and that you received quick responses. We truly appreciate your positive feedback.
Wishing you all the best throughout your learning journey ahead, Laura!
- Gina
BPP Customer Experience Manager
Very efficient service
Very efficient service! Got me on the course within in a few days of my enquiry. Really impressive quick turnaround
4 March 2026
Reply from BPP
Hi there,
Thank you so much for your 5* review.
We're delighted to hear that you found our service efficient! It's great to know you were able to join the course so quickly after your inquiry. We truly appreciate your positive feedback.
Wishing you a successful 2026 and beyond.
- Gina
BPP Customer Experience Manager
BPC Course
When I called the university I spoke to Tommy and asked him information on the Bar course. With Tommy's help I chose the BPC with professional studies. He answered all my questions.
2 March 2026
Reply from BPP
Hi Joti,
Thank you for your review.
We're happy to hear that Tommy was able to provide you with the information you needed for your course. We really appreciate you taking the time to let us know, and we've gladly passed on your kind words.
Wishing you every success throughout your upcoming studies, Joti!
- Gina
BPP Customer Experience Manager
They were very friendly and helpful…
They were very friendly and helpful they communicated with me what happens next and guided me through the process of filling in an online form. I am looking forward to starting my course Wednesday 18th March.
7 March 2026
Reply from BPP
Hi Sharon,
Thank you for your review.
We're happy to hear that our team was helpful and supportive through your application process. We look forward to welcoming you to your course on Wednesday!
Wishing you all the best throughout your upcoming studies, Sharon.
- Gina
BPP Customer Experience Manager
Bad customer service
Bad customer service. I have been chasing BPP for an invoice of my school fees which i need to apply for my VISA. Its been an absolute nightmare i have been asking for the invoice for the past three weeks, they keep sending incorrect invoices and the resolve time for this issue has been dissappointing to say the least. Now im stuck with no Visa due to their delay with the invoice, it is unnacceptable. I regret ever choosing this University they have caused me so much distress. The course started on 23rd of Feb, still no invoice, still no Visa because of them. If you are an international student avoid!!!
26 February 2026
Unprompted review
Reply from BPP
Hi Kate,
We are very sorry to hear about the difficulties you have experienced obtaining your invoice. We understand the distress this has caused, especially regarding your visa application.
We have requested your details and would appreciate it if you could provide us with more information to help us take a closer look into this, Kate.
- Gina
BPP Customer Experience Manager
Only tried to getting fee at the time…
Only tried to getting fee at the time when you need any kind of help straight away they refused.
Worst management seen ever.Supporting staff humiliated us.
25 February 2026
Unprompted review
Reply from BPP
Hi Zeeshan,
We appreciate your feedback and we're sorry to hear about the issues you've experienced.
We have requested your details and would appreciate it if you could provide us with more information to help us investigate further, Zeeshan.
- Gina
BPP Customer Experience Manager
ACCA qualification course
Good evening.
I am writing to share my experience about BPP and their customer service regarding ACCA qualification course.
My consultant was Siama. She tried calling me several times, but due to my working patterns we had to reschedule your conversations. She was persistent in her attempts and when she finally reached me (jotted down my availability) she was patient to answer all of my questions. She was knowledgeable and understanding.
She is a great asset to company. I just signed up for the course.
Thank you Siama.
23 February 2026
Unprompted review
Reply from BPP
Hi Vi,
Thank you for your 5* review.
We're thrilled to hear about your positive experience Siama. We're glad she could assist you effectively, and we thank you for sharing your kind words.
Wishing you all the best for your upcoming ACCA qualification course, Vi!
- Gina
BPP Customer Experience Manager
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