I like the brace and the ability to insert the cold/hot gel pack and the pressure pad. It is a bit limiting as I am short so the brace sits quite high. However, I ordered 2 braces, one identified as 0... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered for my niece. I was able to size her knee and order the brace which fit her correctly. I am not sure what happened when the care worker tried to fit the brace initially, but they struggled t... See more
Company replied
The ankle brace provided the pain relief as advertised. It was a bit difficult to get on the first time but the desired effect was, as I said, a relief. The Hot/Cold pack was a pain reliever as w... See more
Company replied
I ordered this knee brace because my son recommended it. It arrived quickly and fits perfectly and I love it. It helps keep my knee stable considering I have a torn meniscus and two torn ACL and unfor... See more
Company replied
Company details
- Diabetes equipment supplier
- Medical Equipment Supplier
- Medical supply store
- Orthotics & Prosthetics Centre
- Physiotherapy equipment supplier
Written by the company
BraceAbility is your practical solution for comfortable, durable orthopedic braces and supports that effortlessly help you live with confidence. Our mission is simple: to provide people from all walks of life and with various pain conditions with real, lasting relief through the most comfortable knee braces, back braces, ankle/foot braces, and arm/wrist braces on the market. Designed in the USA, our small, Iowa-based team puts service and care first, doing everything possible to ensure a best-in-class experience for our customers. We pride ourselves on manufacturing the most affordable, high-quality braces possible, incorporating propriety comfort-first materials into our designs so that you can get orthopedic pain relief fast. We also specialize in plus size braces and orthopedic supports, offering up to size 6XL. We specialize in braces for conditions like plantar fasciitis, diabetic neuropathy, sciatica, post-surgical recovery and more.
Contact info
6122 Nordic Dr., 50613, Cedar Falls, United States
- (866) 712-7808
- support@braceability.com
- www.braceability.com
4.1
Great
954 reviews
Asks customers to review
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Replied to 99% of negative reviews
Typically replies within 48 hours
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HIGHLY RECOMMEND
I was so happy to find this brace! I’m a smaller frame and it fit perfectly. Generous length for the larger arms. Comfort even over a shirt. Love the insert instructions.
20 April 2026
Reply from BraceAbility
Thank you for your wonderful feedback! We’re so glad to hear the brace fits well, is comfortable, and meets your needs.
Brace to wide didn’t help pain
20 April 2026
Reply from BraceAbility
Thank you for your feedback. We’re sorry to hear the brace was too wide and didn’t help with your pain. If you’d like, we can assist with sizing guidance or help you explore a better-fitting option.
they were too small.couldnt get them…
they were too small.couldnt get them over the ball of my foot.it said it was for 11-12 size shoe and mine r 11.would like my money back asap.
19 April 2026
Reply from BraceAbility
We’re sorry the fit didn’t work for you. You may initiate a return on our website at braceability.com. If you need assistance, please contact us at support@braceability.com or call 866-712-7808.
The 2 stars is for the product but the…
The 2 stars is for the product but the operational execution of the company. The items shipped and arrived promptly. The product itself is a hand liner to act as a bit of protectant between thumb/hand and thumb brace. I was thinking it was more a stretch/compression/form fitting under layer. It’d just a cheap loose fitting knit thumb ‘sock’ basically. About 10 cents of material that doesn’t fit well and won’t last long.
19 April 2026
Reply from BraceAbility
Thank you for your feedback. We’re glad to hear your order arrived promptly, though we’re sorry the product did not meet your expectations. We appreciate your input and will share it with our team for review. If you’d like assistance with a return, please let us know. We’re happy to help.
I received my brace in a couple of days…
I received my brace in a couple of days and the product was neatly packaged with some important instructions. But most of all I found a brace that really helped me. I’ve purchased many braces on my w, the VA has given me many braces thru out the years, and really none of them helped me. I can honestly say, this is the best brace I’ve ever purchased, and at a very affordable price. I couldn’t be happier.
18 April 2026
Reply from BraceAbility
Thank you for your feedback! We’re so glad to hear the brace is helping and that you’re happy with your purchase.
Spondylolisthesis Back belt
I have a pinched nerve in my back and I experienced instant pain relief when I put this back belt on!
19 April 2026
Reply from BraceAbility
Thank you for sharing your experience! We’re really glad to hear the back belt provided you with instant relief.
This was for my wife
This was for my wife, she found relief the first time she used the brace. This will help her with walks and tasks around the house. It takes the pressure off the lower back and allows her to build back strength and moves her towards a more pain free life.
18 April 2026
Reply from BraceAbility
Thank you for sharing your experience. We’re very glad to hear the brace has provided relief and is helping with daily activities like walking and household tasks. It’s great to know it’s helping her reduce pressure on her lower back and working toward improved comfort and strength over time.
I'm a 1st time buyer and I was not sure…
I'm a 1st time buyer and I was not sure what size I should get. We guessed and hope it is right.
25 April 2026
Reply from BraceAbility
Thank you for your feedback and for your first order with us. We understand sizing can be tricky, especially for a first-time purchase. We hope the size works out well for you, and we’re here to help if you need any adjustments or guidance in the future.
Horrible experience with this company
Horrible experience with this company. Received brace and it cause my hand pain. I sent it back and altho the product was ineffective and not correct which caused pain BRACEABILITY still charged me shipping to return it. I wrote to let them know the pain it caused but still I’m out shipping. I’ll never buy from braceability again and will let everyone know
19 April 2026
Reply from BraceAbility
Thank you for your feedback. We’re sorry to hear about your experience and understand your concern regarding the discomfort and return process.
As noted on our website, the cost of the return label is deducted to cover postage and ensure your return is sent back to us securely.
We appreciate you taking the time to share your thoughts.
Great buying experience!
I had a smooth transaction in every aspect! Your products are accurately described and pictured, the item I wanted was easy to find, size and purchase. Quick ship too, received in perfect condition. My shoe feels great, thanks so much!
18 April 2026
Reply from BraceAbility
Thank you for your wonderful feedback! We’re glad to hear you had a smooth experience from browsing to delivery, and that your item arrived quickly and in perfect condition. It’s great to know everything fits and feels good.
The site was fairly easy to understand…
The site was fairly easy to understand and use.
25 April 2026
Reply from BraceAbility
Thank you for your feedback! We’re glad to hear you found the site easy to understand and use.
Ordered for my niece
Ordered for my niece. I was able to size her knee and order the brace which fit her correctly. I am not sure what happened when the care worker tried to fit the brace initially, but they struggled to put the brace on correctly. As I was not there, not sure what the issue was. She is slowly adjusting to wearing. She challenged but very conscious of appearance so getting used the bulkiness is taking her some time. Hoping the more she wears it, she sees the benefit of pain reduction and becomes happier to wear more often.
9 April 2026
Reply from BraceAbility
Thank you for your detailed feedback. We’re glad to hear the brace fit correctly after sizing and that she is slowly adjusting to wearing it. We understand it can take time to get used to the fit and bulkiness, especially at first. We appreciate your trust and hope she continues to see improvement in comfort and pain relief as she wears it more regularly.
you just did what you said you would do…
you just did what you said you would do and you did it timely.
18 April 2026
Reply from BraceAbility
Thank you for your feedback. We really appreciate it and are glad we could meet your expectations on time.
Reply from BraceAbility
Thank you for your feedback! We’re glad to hear the process was easy and convenient, and that you received helpful support during your order.
Reply from BraceAbility
Thank you for your feedback! We’re glad to hear the agent was extremely helpful and made the ordering process easy and convenient for you.
Came quickly and fits perfectly
Came quickly and fits perfectly. It was easy to order. Would purchase again.
17 April 2026
Reply from BraceAbility
Thank you for your feedback! We’re glad to hear your order arrived quickly, fits perfectly, and that the ordering process was easy. We appreciate your support and look forward to serving you again.
Package was not delivered
Package was not delivered. Tried working through customer support which put everything on me. I will never order again from them and not approving payment for the item I never received.
17 April 2026
Reply from BraceAbility
We’re very sorry to hear about your experience and the frustration this has caused. We understand your concern regarding the non-delivery of your package. Please kindly reach out to USPS directly for an update on the delivery status, and once you receive any information, feel free to share it with us so we can assist you further. Thank you for your patience and understanding.
I purchased my braces online
I purchased my braces online. When they arrive they were exactly what I wanted.
14 April 2026
Reply from BraceAbility
I purchased my braces online. When they arrive they were exactly what I wanted.
Be careful.
I purchased an OA knee brace from BraceAbility, which was delivered on April 15, 2026. The brace was tried on once on April 16 and returned the next day (April 17), well within their stated return window.
BraceAbility denied the return, claiming the item was “used/worn,” and provided photos as evidence. However, the photos they provided do not match the condition—or appear to be the same brace—that was returned. The brace in their images shows significant residue and wear inconsistent with a single try-on.
More concerning, their policy states that if a return is denied, they will not send the item back to the customer. In this case, they are attempting to keep both the product and the payment.
This is unacceptable. I have initiated a credit card dispute and recommend others be extremely cautious when purchasing from this company, especially for products that must be tried on to assess fit. I have photos of the brace, video of it being packed up, and proof of receipt and delivery within the two day window. Please also read reviews of this company on Google. Many 1 star reviews show a similar pattern. The company receives an item which was only tried on and then rejects the return keeping the item and the money.
23 April 2026
Unprompted review
Reply from BraceAbility
Thank you for reaching out, and we truly understand this is not the outcome you were hoping for.
We want to assure you that the brace shown in the inspection photos is the exact item you returned — nothing has been altered or tampered with on our end. After a thorough inspection, our returns team determined that the brace was not received in its original, clean, and sellable condition.
Because our products are personal and medical in nature, we must uphold strict hygiene and safety standards to ensure every customer receives a product that is new, safe, and reliable. For this reason, items that do not meet our return criteria are disposed of immediately and cannot be returned to the customer or resold.
We understand this is frustrating, and we sincerely apologize for any disappointment this has caused. However, we must apply our return policy consistently and fairly to all customers.
While we are unable to accept this return, we remain committed to supporting you with any future purchases or product questions you may have.
Product is perfect
Product is perfect, comfortable and easy to use. Delivery was a day later than expected.
13 April 2026
Reply from BraceAbility
Thanks so much for sharing! Great to hear you’re happy with the product and finding it comfortable and easy to use.
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