Brandalley Reviews 

Really poor quality clothes. Everything had to be sent back. Also they charge you to return your items. Will not buy again.

It’s true it can take a while for things to arrive, most of the time this is stated pretty clearly on each item saying when it’s expected. I’ve ordered from them regularly and only once had an item delayed beyond the expectation. They’ve been fine with my returns and the quality of products I’ve got have been great. I just wish delivery wasn’t so expensive.

I ordered a dress and have still not received it..very disappointed as I planned to wear it this weekend for an event..cannot get any response from customer service about my order...

Bought from here a number of times overs the years. I’ve never had to return an item as I wouldn’t buy anything you might need to try on as a i believe customer service is non existent. the delivery times are ridiculous. It’s always taken over a month to receive my items, which I have accepted although I was annoyed that Christmas presents I ordered way in advance arrived late.
I’ve just ordered something on 23rd May and will not be arriving until the 19th June approximately. No mention of this when ordering that I could see so it is really frustrating, especially when you pay a hefty delivery charge, seems below par to me.
I also check the price of the item elsewhere before I buy because sometimes the discount is no better than buying from another website.

Had to sign up to see delivery times and costs then got bombarded with emails

They can't tell you if they've received your return or not and you must wait 14 days for a refund from the date it was posted. Royal Mail saying saying something completely different but apparently it's their policy

I ordered something and paid for it to be delivered next day . What a joke ! It was despatched on day it was meant to be delivered ! Dreadful customer service ! Now it’s meant to arrive tomorrow but I can’t track it beyond Royal Mail have been informed they are receiving it : really poor !

I ordered a pair of Chloe sunglasses from Brandalley and was disappointed when I opened the parcel to find a different pair of sunglasses. I phoned customer services who were unapologetic and told me to send back the old pair for a refund however, I would have to arrange my own returns which would not be refunded! I questioned the original order i had placed and stressed I still wanted it. I was told to keep the glasses I had whilst they sourced the original pair and an exchange would be completed. I was advised I would be contacted within 24 hours. After 3 days I phoned back to be told they still hadn’t had a response from the buying team but would chase this up. Again I would be contacted in 24 hours. After a further 3 days I phoned and went through the whole rigmarole with another customer service agent. This whole process happened numerous times over a period of 3 weeks and the last time I called they told me the glasses I wanted were completely sold out and nothing they could do. I suggested a good will gesture to which they said I could send the wrong pair back for free! This should of been the case anyway as it was Brandalleys fault in the first place!!

I have ordered from brandalley for over 10 years. Most of the time all is good.

Pros: good discounts, good customer service

Cons: items can suddenly run out of stock, takes forever to arrive, delivery and returns expensive

Be careful as I have received a fake before and sent it back. (Probably should have reported it!!)

All in all I would still buy from them :)

A friend told me about this website so I ordered some baby bits from here and the bundle I got was telling me I was saving around £106. After I made the order I felt a bit suspicious so googled the items separately the cost of the items individually only came to around £60 and I paid £36 for the bundle plus £5.95 for delivery so I don’t know where or how it was calculated that I would be saving £106. I managed to cancel my order hopefully the money comes back to me soon.

Found this website from Instagram ads. Waste of time

If I could rate 0 or minus I would. It is almost a fraud experience. My friend referred me and I was offered a discount of £20. Used it to purchase two items. The first arrived but I disliked and returned. Paid £75 for this item but was told I would only get £59.4 back. They have deducted additional £12.1 proportionally for the discount they offered initially. To be honest, without the £20 discount I wouldn’t have made the purchase. But once you return they claim back the discount they offered you but not the actual amount you paid. They do deduct £3.5 for returned item via royal mail. So I spent £75 on one item to get £59.4 back for nothing. My money made a happy trip to bradalley and made my purse very light. Be careful with returning an item, everyone, if you have used their voucher.

Would give a ZERO if I could. Brought a large & expensive mirror from here. Arrived smashed. Offered to send me another one, also expected me to discard of the broken mirror myself which btw was massive and wouldn’t fit in my car..second arrived Smashed!!! Contacted them, They offered me a refund which I obviously wanted. Nothing. Emailed again they Said I can’t have a refund because it’s over 14 days since my original order, when it clearly said 60days on their website at the time. And of course it was over 14 days, they sent another one and also took forever to respond to me. Completely ignored my emails now and still refuse to refund me. So was left with two broken Mirrors which I had to pay to have collected & completely lost ££ on the mirror! Disgrace stay away.

it is a very good website and good customer services.
All items are genuine and if you are not happy just send back and they refund you with no question.
i highly recommend it.

Amazingly poor. No stars is not an option or that is what I would give. Paid for rapid delivery (next day), didn't arrive. When the item did arrive the order confirmation was dated three days after the due delivery date. Returns and refunds are difficult to obtain. Avoid like Covid19 (formerly known as 'avoid like the plague').

I have ordered numerous items from this company, incl. mugs, t-shirts and golfing sweaters. Am awaiting delivery of two pairs of golfing trousers, which are promised for Saturday by the Post Office, which means the order will have arrived within 5 working days. So far have been absolutely delighted with goods and service.

JUST A WAY TO TAKE YOUR MONEY, HOLD IT IN THEIR BANK ACCOUNT AND THEN 2 MONTHS LATER TELL YOU "OH IT'S OUT OF STOCK".
I ordered goods at the beginning of Feb. There was a long delivery with the end date given as 30th March. 1st of April I contacted them. Apparently my good were getting ready for dispatch. Contacted them again on 6th April. "Yes, still in the warehouse and my goods may arrive even before I've been send an email!"
Today I search again and apparently they now can't fulfill my order as it's sold out.
nd yet I have never received one notification about this!!!!
BE CAREFUL...............obviously they take your money and don't have the stock to meet your order.

I bought 800tc bed linen as I thought and within 1 week it started to bobble. Cheap imitation . Don't buy from this company.

Very helpful and quick to sort out my problem.
I purchased some solar lights, one wasn't good.
They gave me a refund.

I have purchased a number of items and none have been good quality. I bought a leather bag for over £50 and the zip is terrible, I should have sent it back but with Covid didn’t get round to it. The latest item was the “Hotel Quality” pillows. These were absolutely atrocious. The filling was just stuffed in and was very bumpy. I’ve now deleted the app as everything looks good in the photos but is extremely poor quality when it arrives. My advice don’t buy!