Bravofly Reviews 

This company is a scam company. Allegiant airlines canceled my ticket within 24 hours of purchase and approved the cancellation/ refund. But Bravofly charged my the full flight cost whereas they received the refund from Allegiant already. Fraud company and scam hard earning money from people.

Couldn’t check in online! Unknown reason
Must stay in a long queue/very boring without the no reason why I couldn’t check online!
Same thing happened when I left from Copenhagen, I couldn’t even check in even I pay for it, very stupid system

I really want to increase this but can't get a response or through to a human

I'm a very reasonable customer who just needs advice on a booking I made through them which I cannot change through airline - a simple thing

Communication is lacking, virtual assistants are a poor substitute teacher for human touch so hopefully this reached someone who can help me

Customer service name Manoj was very helpfull. Thank you

I just tried to book with Bravofly and when I reached the payment page, I went to go verify all my info was correct and the price was still €868 and all was correct. But when I exited from the drop down menu and started entering my card details, the screen flashed and said it needed to update and the price changed to €1,936 🤣🤣🤣. So glad I caught that before I finished paying 😅. Stay far daf*q away from this site. Gross 🤮

Update: Bravofly is asking me for a booking ID in order to consider this a legitimate review and experience. The point is that I never booked because I caught the switch before before pressing book a second time. A doubling of the price was extremely weird. I saw the deal on Google flights and it shows the same price on bravofly until I get to the payment page. Press book, screen flashes, new price is presented and tells you to book now to secure that price as prices may go up. No. I never booked, so no booking ID. But the website has all my information saved, so there’s that. The trip in question is a roundtrip from Madrid to Boston from 24-26 June

My experience with Urfly was absolutely terrible. I purchased a flight ticket and never received the confirmation or the actual ticket. I sent them more than six emails, tried contacting them through chat multiple times, and received no real help or response. Nearly a month went by with no resolution, no ticket, and no communication from their side. I eventually had to file a claim with my bank to dispute the charge and cancel the payment, and even then, they still did not respond. This has been incredibly frustrating and stressful. I would strongly caution anyone before booking with this company.

I could not travel as planned because my passport did not arrive on time. Therefore, I had to cancel my ticket, and a Bravofly service person was available on chat at midnight to assist. This was the best service I cloud get. However the process and outcome of tax refund was disappointing. Only 1 % of the tax paid was offered which is a shame.

Worst experience ever. DO NOT BOOK FLIGHTS with bravo fly EVER. I made the stupid mistake back in November booking a flight through them and I paid full flex in order to be protected from any flight changes or plans and I had to cancel my flight. I had to persuade them that it was within the terms and conditions of full flex in order to retrieve a STUPID VOUCHER that I cannot even use now. Because, any time I try to book a flight with it they cancel it immediately and I have not received any assistance despite sending several emails. WORST EXPERIENCE EVER!!!

BravoFly is dishonest. I made a mistake when making a flight reservation, which i noticed immediately. When I raised it on the Chat function, I was told that it could be fixed. I was then told that I would need to pay a fee that was about $800, which was close to half the price of what I had already paid. When I searched the fares online again, they had gone DOWN, so the fee was completely dishonest. BravoFly have now refused to assist, and I have missed the 24 hour window in which to cancel. Totally UNBELIEVABLE. I have contacted the airline, who would be happy to undertake the change, but they require USD 150 to 'take over' the booking. My advice is, just book directly with the airline.

I booked a flight ticket from them. Their website says processing can take up to 72 hours. At 72 hour mark, I asked their chat agent if everything was ok, and they said it's normal do not worry. At day 4, same thing, don't worry, everything is fine. At day 5, I get am notified that the price has gone up and I have to pay more. I said it only went up because you took so long to make the booking. They told me I could appeal to a supervisor and they would get back to me in 72 hours. I was worried it would go up even more so I said ok I will pay just give me my tickets. But, the chat agent could not take my payment over the phone. In order to make the payment, I would have to wait for their call. If I missed the call, there is no way to call back. So I basically have to sit around all day waiting for a call. I booked with another travel agency and got my tickets in less than 10 minutes. Now, I'm going through their customer service odyssey to get my refund. Their chat said a manager would have to review the cancellation and refund request and get back to me with no timeframe at all. I finally get my refund and in the email they claim they could not process my ticket because there were no seats available, which is a complete lie. They are literally still selling the itinerary. Their customer service is crazy. There is no phone number to call. No email. Only chat agent with very specific, hard cut-off hours. And, their chat agents cannot do anything. They can take a message for an agent but in order to do anything you have to wait for their call. Miss the call and you are out of luck. That alone should persuade you to go with another agency.

I wish I could give less than 1 star. The customer service has been awful from start to finish. There is no way to get through to a real person by telephone, and the online support has been completely useless. Every interaction involves long wait times with no resolution. I started in the queue for 11 minutes then it kept increasing and I’m still waiting 25 minutes later.

My flight is tomorrow, and I need to amend the email address on my booking so I can receive the flight confirmation and boarding pass. Despite this, I keep being redirected to the airline, even though I have not received the airline booking reference from Bravofly. At this point, I have no way to access my booking or obtain a boarding pass.

This situation is extremely stressful and unacceptable, especially given how urgent it is. All for an email address change! I hope someone from Bravofly responds immediately and resolves this before my flight departs TOMORROW.

Worst experience – no help, no refund, forced to book my own alternative

I booked a same-day connection flight with Bravofly. My flight was cancelled, and instead of offering any real assistance or rebooking options with another airline, the customer care team showed complete indifference to my situation. They simply said a refund might be possible, subject to the airline's policy — no clarity, no urgency, no proactive communication.

After waiting over 10 days since the cancellation for a refund, I was still waiting for the promised refund or even an email explaining the delay. Only after my repeated emails did I receive an email informing me that a refund application had been lodged. I had to arrange an alternative booking on my own, at my own expense, because Bravofly did absolutely nothing to help.

The promised refund turned out to be a voucher offer for my cash-paid airfare of over $1500. When I rejected the offer and demanded a cash refund, I was told to wait 6 months for my request to be considered.

My experience includes:

· Vague and deliberately drafted unclear policies
· Poor customer service – impossible to reach or get meaningful support
· Legitimacy concerns – at this point, I feel I've been misled. Promising a refund and then going silent for over 10 days feels like a scam.

Do not trust this company with important travel. If anything goes wrong, you will be left to deal with it alone while they ignore you.

Absolute douchebags, shit company. They design dead-end funnels to make refunds impossible. Make sure to give them a shit rating on Trust Pilot, that is the only way Customer Service will actually contact you. Keep the 1 star even if they fix the problem and issue the corresponding refund. F them.

I found an flight which was priced NZD 2,725 but when I checked out opting out everything to get that price, the price still climbed to NZD 2,810 but I still checked it out but they end up deducting NZD 3,320 from my account. Is that supposed to be a joke. Now I am trying to cancel the flight, I am only getting NZD 2,500 for no reason and there is no customer service at all to resolve my issue and now i am not even sure if the flight booking is legit or just a scam.

Bravofly accepted my booking and payment in full, only for the flight to be cancelled unilaterally — and is now confiscating $52 under the guise of fees. Book directly with the airlines. Bravofly is no better than a scammer.

(To Bravofly) Thank you for your response, Siya. Let me clarify what actually occurred. Bravofly cancelled the flight and issued only a partial cash refund coercing me to accept a voucher for the whole.

I contacted Bravofly multiple times to resolve this directly. Every attempt was unsuccessful. Only Bravofly has explicitly told me they do not comply with the US Department of Transportation consumer protection regulations.

And when Bravofly finally contacted me, it was only to offer a fraction of what they owe, hiding behind a so-called 'service fee' for a service that was never rendered. This is not a fee — it is sheer confiscation.

(added) To make matters worse, Bravofly promised to process even the partial refund — and has yet to keep their word. I am still waiting for the remaining balance. This is not a company that honors its commitments. Proceed with extreme caution.

(4 months later) Bravofly has not made the partial refund as promised. Just showing it is pending forever.

I have waited for my refund since the 17th of April 2026. Today is the 20th day. Still no sign of the refund. When l try to engage with the chat agent, my chat is ended soon after entering my booking id. I have had to put my trip on hold hoping that l would have received the refund to buy a new ticket. Please can this be expedited. There is no way to communicate with a human, its very frustrating.

Everything Was Smooth During My Travel !!!

I lost count of how many times I have contacted your Customer Service Team for my flight refund of my booking id - 3134941852. My flight was from Colombo to Doha and due to War 2 months ago it was cancelled. Since then I kept contacting Customer Service and each time they guarantee my money will be credited but nothing till date has been received.