The booking an appointment procedure was very quick and easy. From the moment we arrived at our appointment we were made to feel very welcome by Andrew. He was very friendly throughout and explained e... See more
Company replied
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There were a couple of minor financial issues to begin with, but Tony Johnson was excellent at keeping me informed every step of the way. Even when he was away, Danny Marino stepped in and proactively... See more
Company replied
This was the first time I'd purchased a new car. Apart from the slight hiccup when the original sales person decided to leave the company with no notice, which meant our order had to be allocated to... See more
Company replied
The staff very friendly and welcoming and patient. The motability agent was very helpful from the start. He explained the process and when I collected the car he explained new features on the car a... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
17 Barnsdale Drive, MK4 4DD, Westcroft, United Kingdom
- 01908 866200
4.5
Excellent
208 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 29% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overall not bad
Overall not bad, however it took 2 hours for a vehicle check and cabin filter change which takes about 20 minutes. I also have a light scratch down the side of the car since it was at the dealer.
4 November 2024
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Thank you for your review. We understand that our aftersales manager has made contact with you regarding this issue. If there's anything further that we can do, please email mark.fisher@brayleys.co.uk
Buying a new car
Just out of curiosity I popped into brayley's Milton Keynes, I was pleasantly surprised how professional they are and there knowledge of vehicles, I decided this is where I'm going to buy my next new car and I did after talking to Tony the sales rep for DACIA...THANKS FOR A GREAT SERVICE
6 October 2024
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Hi Paul, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Great Service
Arranged my annual csr service with Brayleys.This was easy to arrange and my car was collected from home which was really useful. Service carried out efficiently and quickly.Thanks once again for excellent service.
22 October 2024
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Hi Manders, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Very happy customers
My husband and I have recently bought Mazda MX-30. Tony Hatton (the sales executive) was extremely helpful when talking us through all the options for finance and car choice. The car itself was well prepared and specification exactly as agreed. I'd highly recommend this Mazda salon and will definitely return if choose to by one more Mazda car.
26 September 2024
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Hi Izabela, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Tony. We look forward to continuing to welcome you into the dealership for many more years.
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Hi Marva, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Fantastic service (for my service)
Just wanted to say massive thanks to all at Brayleys for my recent service.
Incredibly friendly, car serviced promptly and called to say ready to pick up. Keep up the great work!
9 September 2024
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
After changing my battery the media…
After changing my battery the media unit did not work - I tried entering the activation code supplied which did not work. Booked it into Brayleys MK, expecting it to be in all day but they sorted it within 15 mins - great service - thank you
22 August 2024
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
As good as it gets for a sales experience
Both Jack the Sales Manager, and Constantin the Sales Executive, have gone above and beyond expectations and their knowledge of the different ways of getting the best deals is as good as it gets for the Renault Brand. Will recommend to my colleagues and friends. Great location.
9 August 2024
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Hi Chris, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Jack and Constantin. We look forward to continuing to welcome you into the dealership for many more years.
Kelly is a great sales man
This is the second car we’ve had from Dacia now and every time it’s been nice and easy. This time we were dealt with by a lovely sales guy called Kelly. Couldn’t fault Kelly at all he done everything he could to be within our budget and our requirements. Thank you for your patience and great knowledge Kelly!
31 July 2024
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Hi Chloe, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Kelly. We look forward to continuing to welcome you into the dealership for many more years.
Top rate service
Tony Johnson was a top man when I went to Milton Keynes Dacia to purchase my new car. Very knowledgeable about the Dacia range and had my Stepway ordered in the colour of my choice. (Khaki Green) Car came in earlier than expected and on collection Tony gave me a detailed run through of all the features on my new car. Top Service all around and highly recommended by myself.
29 July 2024
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Hi Alan, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Tony. We look forward to continuing to welcome you into the dealership for many more years.
Hassle-free car purchase
Constantin was personable, efficient and communicative in our car purchase. Both used cars in which we’d expressed an interest were ready to test drive at the agreed time, and he was very responsive to our emails.
19 June 2024
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Hi Simon, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Joe has been extremely helpful and…
Joe has been extremely helpful and informative showing us all the ins and out of the Dacia Jogger no pressure at all and a brilliant experience in our new purchase.
6 June 2024
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Hi Chris, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Joe. We look forward to continuing to welcome you into the dealership for many more years.
Accommodating and knowledgeable staff
I had a brilliant experience at Brayley's! Joe was so accommodating and knowledgeable, he really listened to what I wanted, got me booked at short notice and even came in on his day off so I could pick up the car when it was convenient to me. He let me know all the options but I really appreciate that he didn't oversell anything and I never felt pressured. This was such a calm and even enjoyable experience, when previously buying a car has been a bit of a nightmare. Thanks so much to Joe F and Brayley's!
11 May 2024
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Hi Kate, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Joe. We look forward to continuing to welcome you into the dealership for many more years.
Nothing but a great experience from the…
Nothing but a great experience from the guys at Brayleys Milton Keynes . My sales person who was named Kelly was really helpful and polite . Will definitely be back in the future .
9 May 2024
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Hi Tim, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Kelly. We look forward to continuing to welcome you into the dealership for many more years
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Hi Trevor, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Friendly and fantastic service
Danny was extremely helpful in accommodating through the entire process. No question was too small and his speed of replies to my emails was great. Danny explained everything clearly. He even offered to stay late on my collection day if I couldn't make it to the dealership by closing. Above and beyond!
17 April 2024
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Hi Tim, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Danny. We look forward to continuing to welcome you into the dealership for many more years.
Great customer service
Great customer service, made sure my car had a good service, friendly staff, got my car spotless
15 April 2024
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Thank you very much for your kind feedback - your custom is appreciated and we look forward to seeing you in future
I justo got my car today at Brayleys…
I just got my car at Brayleys Milton Keynes today,Dacia Sandero car I never thought I would have the most amazing experience buying a car the connection I had with Tony Johnson one of the sellers was exceptional, very friendly big smile and someone that new how to help finding the car I need very professional, someone that I would recommend to see as seller in Brayleys Milton Keynes.Hey Tony thankyou👍
29 March 2024
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Thank you very much for your great review - Tony takes pride in the service that he offers customers and is motivated by positive feedback such as yours. We hope that you enjoy your Sandero and look forward to seeing you in future.
Dacia Sandero Stepway
We were very impressed with (Joe Fountain) the salesman who helped us with our purchase of our Dacia Sandero Stepway. Joe knew everything about the car and brand and was able to answer all our queries expertly. When we collected the car Joe gave us a complete rundown of everything we needed to know and offered us more help if we should need a return visit to go over any further queries we may have.
24 March 2024
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Hi Ann, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Joe. We look forward to continuing to welcome you into the dealership for many more years.
Kelly was open and listened to my needs…
Kelly was open and listened to my needs during the review and came up with a solution. All in all a great experience
22 March 2024
Unprompted review
Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Thank you very much for taking time to leave such a positive review - we appreciate your custom and will convey your kind comments to Kelly.
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