Brayleys Cars - Brayley Honda Ewell Reviews 

493
TrustScore 4.5 out of 5

4.6

Ewell By Pass, KT17 2PU Epsom, GB


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Rated 4 out of 5 stars

Pity that Brayleys Cars now charge £50 for collection from Thames Ditton especially as public transport for a disabled person from Thames Ditton to Ewell is not easy. The actual service was fine - no... See more

Company replied

Rated 5 out of 5 stars

David Green the salesman has helped us in the past with car buying and is very efficient and jolly and attempts to get the best potions available for us The service arrangements were average keeping... See more

Company replied

Rated 5 out of 5 stars

A fantastic and professional service from Brayleys Honda Ewell. Peter carried our my transmission oil change and health check and supplied a video of his findings. It was so reassuring to go through t... See more

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Rated 5 out of 5 stars

I had visited several dealerships before arriving at Braleys in Ewell. I was immediately impressed with the calm and relaxed atmosphere. All the staff were kind and helpful. No hard selling Paul S... See more

Company replied


Company details

  1. Car dealer
  2. Vehicle repair shop
  3. Used Vehicle Parts Shop
  4. Used car dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

493 reviews

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No recent history of asking for reviews

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Replied to 31% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(493)

3,133 reviews in the last 12 months

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Rated 5 out of 5 stars

Service was fantastic

Service was fantastic. Even though I was running late for my appointment, I was accommodated, and did not even have to wait. My car was taken in straitaway and work done. The health check on my car showed a fault with the battery, which was sorted out promptly, and also showed how to reset the tyre pressure. I will definitely recommend this garage

11 August 2025
Unprompted review
Brayleys Cars - Brayley Honda Ewell logo

Reply from Brayleys Cars - Brayley Honda Ewell

Hi Charlotte, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 4 out of 5 stars

In for a recall repair

In for a recall repair. Health check also done - tyre problem identified and fixed cheaply. Thanks for that. Also found and returned sun specs I thought I had lost - many thanks! Only one small issue - didn’t get a phone call to say car was ready, turned up on spec and it was ready - don’t know how long it had been. Overall v happy. 😃

5 August 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ewell

Hi Steve, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

Good service

Welcoming, efficient, was able to wait which was helpful for me.

16 July 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ewell

Hi Louise, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Good Service

Went for my cars annual service. The staff were polite and professional . The work carried out in good time and I was kept informed of any wrinkles found.
There was no hard sell to get "marginal" problems fixed.
My car was returned in good condition and valeted; all for what I consider a reasonable price (for a dealer that is).

9 July 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ewell

Hi Perry, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 1 out of 5 stars

Return of holding deposit

After 10 days and false reassurances from the dealer I am still waiting for my £250 holding deposit to be returned

They didn’t even have the curtesy to return my calls and when I managed to get hold of the salesman I was reassured the refund was made. But it is obviously not the case

Like mentioned by a previous reviewer they are quick at taking your money but as I am experiencing don’t expect a refund

Be warned

28 June 2025
Unprompted review
Rated 5 out of 5 stars

My third time using Braileys

My third time using Brayleys Honda
and as always they have been very professional and courteous towards me and in dealing with my order .

8 July 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ewell

Hi Simon, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 4 out of 5 stars

thank you

A good experience thank you. I waited whilst the car was serviced. It did take longer than I’d been advised but the important thing for me is that the car has been serviced ny a Honda Dealership under the 5 year service plan. Thank you.
Full marks to your car valeter as I’d just returned from France and the exterior was quite mucky.
This is the 1st my HRV has been serviced by Brayley’s as the previous 1st service, last year, was Honda Wimbledon Park.

7 July 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ewell

Hi Rita, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

Car service and M O T

Great service by your staff kept mw up today datecwith rhe progress of my Car servicing

2 July 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ewell

Hi Anthony, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Great job

Great job, very friendly staff that when that little bit extra, had a phone call on the day before the service, to ask if I would like the car picked up as they were in the area dropping off another car & pick my car up at no extra cost.
Got regular up dates on the progress of the car.

2 July 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ewell

Hi Darren, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Always a pleasure to deal with Brayley…

Always a pleasure to deal with Brayley Honda Ewell. Reliable, efficient and get the job done. Keep in contact and let you know what is going on with your car.

1 July 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ewell

Hi Bridget, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Very satisfactory experience at Brayley Honda

We had made an appointment at Brayley Honda to have my car valued and I was looking to purchase a smaller car. We had Sales Executive Amanda Killen look after us on the day. She did a fantastic job. I was happy with the valuation for my CRV and was looking for a Honda Jazz, as I was downsizing. A suitable Jazz had come in a few days earlier and the price point was good. I had a test drive and was very happy with the Jazz. Amanda sorted out the paperwork very efficiently and I picked up my new car the following day. Couldn’t be happier with the whole experience and Amanda did an excellent job.

26 June 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ewell

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Excellent Service

I had my car collected and returned for a service plus recall work and all went seamlessly. Very efficient and car returned much earlier than I expected

30 June 2025
Unprompted review
Brayleys Cars - Brayley Honda Ewell logo

Reply from Brayleys Cars - Brayley Honda Ewell

Hi Keith, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Purchase of a Honda Crossbar - Salesman Steve Ventham was very…

Salesman Steve Ventham was very pleasant to deal with, very helpful and informative. We were given 2 test drives in different models so that we could compare features. opted for the new version. Handover was completed on time a few days later.

28 June 2025
Unprompted review
Brayleys Cars - Brayley Honda Ewell logo

Reply from Brayleys Cars - Brayley Honda Ewell

Hi Julie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

I took my car for its service at …

I took my car for its service at Brayleys Ewell, the dealership that I originally purchased my car from.

Whilst waiting for the service to be completed, I was very well looked after by the staff in the showroom for the service department, who made me lots of nice cups of mocha and one of the guys even entertained me with his jokes and general banter. In addition, Dave Green in sales was as friendly and helpful as ever
I always enjoy my little trips to Brayleys, a great dealership with amazing staff. Thank you

23 June 2025
Unprompted review
Brayleys Cars - Brayley Honda Ewell logo

Reply from Brayleys Cars - Brayley Honda Ewell

Hi Julie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Why bother to go anywhere else!!

As usual Paul Simey made me feel at home the minute I walked through the door. This is my 4th purchase and I am more than happy with it.
Jermaine introduced himself as the sales manager and said I could always contact him if I needed any advice.

24 June 2025
Unprompted review
Brayleys Cars - Brayley Honda Ewell logo

Reply from Brayleys Cars - Brayley Honda Ewell

Hi Barrie, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

From A to Z

From A to Z, I was looked after really well with all members of staff at reception & by Service Department Staff

23 June 2025
Unprompted review
Brayleys Cars - Brayley Honda Ewell logo

Reply from Brayleys Cars - Brayley Honda Ewell

Hi Eissa, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

David Carter was great very friendly…

David Carter was great very friendly and professional

23 June 2025
Unprompted review
Brayleys Cars - Brayley Honda Ewell logo

Reply from Brayleys Cars - Brayley Honda Ewell

Hi Dawn, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Excellent customer experience

Brayley staff interactions all positive. If Steve who was handling my purchase was not available, other staff made sure I was looked after.
Car was requested by a certain date and the date was met.

As an older purchaser, Steve took time to explain the purchase process and how the car functions (so different from my previous car).

I have confidence Brayley servicing will be equally good in the years to come.

Well done Steve!

20 June 2025
Unprompted review
Brayleys Cars - Brayley Honda Ewell logo

Reply from Brayleys Cars - Brayley Honda Ewell

Hi Paula, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Good friendly service

9 June 2025
Unprompted review
Brayleys Cars - Brayley Honda Ewell logo

Reply from Brayleys Cars - Brayley Honda Ewell

Hi Helen, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Recall for fuel pump

Organising visit courtesy car explanation,Wellness check all done so efficiently and Sami was so helpful

13 June 2025
Unprompted review
Brayleys Cars - Brayley Honda Ewell logo

Reply from Brayleys Cars - Brayley Honda Ewell

Hi Antoinette, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

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