Ben….super star from start to finish…returned my call within 15 minutes was professional and friendly throughout- arranged for the vehicle to be moved from site to one that was easier for us to reac... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Can always rely on Brayley Honda Leatherhead for 1st class service. Really helpful & efficient service. 1st class engineers & service staff (Tina, Orla & Colin) always helpful. Genuine 5 star service.... See more
Very pleasant and helpful service reception staff, started my cars service exactly on time, finished early and texted me whilst it was being beautifully valeted. I have no hesitation in recommending... See more
Always very welcoming and helpful when you walk into the dealership. The staff are friendly and knowledgeable whether it is those on the front desk, the technicians or the sales people. It is good... See more
Company replied
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Barnett Wood Lane 5, KT22 7DL, Leatherhead, England, United Kingdom
- 01372 360099
4.6
Excellent
267 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 26% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb service and staff
Always a pleasure to take my car to the Leatherhead branch the girls are always happy and polite and are there to help with anything with having great knowledge of the vehicles . My car went in for a service and was done with no fuss and I collected it later that day to happy staff again . Would highly recommend thebleatherhead branch as always happy to help at short notice well done u lot
18 May 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Leatherhead
Hi Kirsten, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Always a friendly welcome from the…
Always a friendly welcome from the staff. Kept informed of what was being done - and the cost.
11 May 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Leatherhead
Hi Barbara, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Excellent service
Excellent service
Everything went to according to time as advised.
7 May 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Leatherhead
Hi Christine, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
As always customer service at…
As always customer service at Leatherhead branch is second to none.
29 April 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Leatherhead
We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Professional,polite,prompt at all times.
27 April 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Leatherhead
Hi Lucy, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
All went to plan and timing
All went to plan and timing . Friendly staff and advice.
27 April 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Leatherhead
Hi Glenn, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Had a problem with my car
Had a problem with my car. Reception managed to book it in the following day. I arrived at the appointed time, car problem fixed in 30 mins, perfect.
Only negative Labour charge @ £139, which seems excessive.
23 April 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Leatherhead
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Staff were extremely helpful
14 April 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Leatherhead
Hi Carol, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Everything happened according to…
Everything happened according to schedule. We were contacted for the ‘go ahead’ before extra tasks involving payment were carried out. All the staff were extremely helpful, as always.
16 April 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Leatherhead
Hi Angela, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Reply from Brayleys Cars - Brayley Honda Leatherhead
Hi Doreen, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Quick and thorough service
31 March 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Leatherhead
Hi Claire, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
The team from start to finish were…
The team from start to finish were superb. They were helpful, knowledgeable and looked after us from the moment we walked into the showroom.
We now have our new Honda and thanks to Jerome, Clarence and the brave one who took us for the test drive! Well done 👍
30 March 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Leatherhead
Hi Jackie, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Bushy Honda is so welcoming
Bushy Honda is so welcoming, the staff are friendly and knowledgeable, I no my car is in good hands at Bushy Honda. Also, the main reason for coming to Bushy Honda was knowing that the service manager Andy was there to make sure everything went smoothly because he is the reason why I always come back to Honda. Andy is the most kindest person you will meet, always treats you with respect and kindness.
27 March 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Leatherhead
Hi Tracy, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Booking for Service and MOT
From booking date for Service and MOT,
collection and delivery of car back to me I found the service very efficient.
25 March 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Leatherhead
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Slick and efficient
Slick, professional, courteous, friendly, Informative and clear.
Receptionist very efficient.
Completed job to time.
23 March 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Leatherhead
Hi Joan, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Service
Booked my service over the phone. Arrived on the day and handed over my keys. All very easy! Efficient team of skilled staff. Friendly and informative. Love the video. Thank you
2 March 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Leatherhead
Hi Jacqueline, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Reply from Brayleys Cars - Brayley Honda Leatherhead
Hi David, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Friendly, constructive and informative advice with no pressure.
I was very much put at my ease with the staff. Clarence was informative, gave constructive advice regarding my choice of car during my visits to the showroom and subsequently on the trial drive. I had not driven an automatic car before and I found the experience a comfortable and less stressful experience than I was expecting, owing to the empathy shown by all staff.
14 February 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Leatherhead
Hi Julia, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great little dealership garage
Made me feel very at home while I waited for my car to be diagnosed and fixed. Mechanics swiftly diagnosed the problem with an exemplary narrated video as evidence. The team sought the most cost-effective repair. The front office team were great with information, friendly, professional and offered tips on other Honda-related matters as well as the current repair.
19 February 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Leatherhead
Hi Elizabeth, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent service experience
Easy to make the service appointment at a convenient time. Friendly and efficient drop off and collection. Work carried out as expected with no nasty surprises.
10 February 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Leatherhead
Hi Richard, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.