recently bought a 2017 Honda Civic Sport Plus and I’m very happy with the car and the service I received. Adrian provided excellent customer service and made the whole process very easy and strai... See more
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The team at the car dealership was fantastic. They were genuinely friendly from the moment I walked in and took the time to give very clear, transparent explanations about the vehicles and the buying... See more
Customer service is excellent; they explain thoroughly what is done. Great service, quick and professional. My car was ready on time and runs perfectly. Highly recommend!
Company replied
Great customer service Called to discuss problems with car and then emailed the things that needed doing alongside costs of each item Called again when completed and went through paperwork when car... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Victoria Road, Ruislip, HA4 0LJ, London, England, United Kingdom
- 020 8845 3551
4.5
Excellent
678 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Satisfied Customer
Service and recall work completed very quickly with minimum bother.
23 April 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Catherine, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Customer service was brilliant
Customer service was brilliant, they explained the work carried out on my car. Very helpful with my queries, and my car had been washed and valeted..that's why I have given 5 stars.
17 April 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Lyndsey, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Communication was excellent and service…
Communication was excellent and service was carried out promptly.
11 April 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Peter, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Excellent customer service
Excellent customer service. All my questions/concerns were addressed and resolved by the relevant staff members in an unhurried, knowledgeable manner. I rate this dealership very highly.
9 April 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Honda at Brayleys is the best
Honda at Brayleys is the best .
All staff are best at their work , very helpful and supportive towards their customers . My personal experience was with Dipak Lakhani He is excellent ,
Soft spoken with best mannerisms . God bless you all.
8 April 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
The Staff that deliver Customer Service…
The Staff that deliver Customer Service as one would expect, especially as I have been loyal to them over the years.
Sadly lacking in a lot of Companies these days!
2 April 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great experience
Very professional, friendly & great experience buying a new car.
29 March 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Mary-Lou, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Lovely dealership
Lovely dealership, friendly staff received warm welcome when I dropped my car off for its service and when I returned to pick it up. I would like to thank Dipak and all the stuff I encountered at the dealership yesterday special thanks for the guys who cleaned my car inside and out. I really appreciate it.
31 March 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Angela, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
friendly staff
Easy to book service and drop off. They were good with the communication and friendly at the dealership. Very clean and well organised dealership.
26 March 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Trusar, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Service and MOT
I had my car serviced and MOT done and I can honestly say what a pleasure it was in the way the service department handled my car and absolutely exceptional customer service that was given especially by Dipak. Dipak was friendly, very efficient and updated me from start to finish - I’m very impressed with the whole experience. The service was done on time and very attentive by the mechanics where I valued and appreciated their transparency and professionalism. I’ll definitely be back for future service can highly recommend Brayleys South Ruislip without any hesitation. WELL DONE
24 March 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Paramjit, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Dipak. We look forward to continuing to welcome you into the dealership for many more years.
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Vaughan, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
All the years I have been coming to…
All the years I have been coming to Braleys South Ruislip, the customer service is amazing.
I would also like to say that the lady Joanne who I was greeted by and dealt with me is great, a true asset to Braleys wonderful customer skills. Thank you
For making my time there stress free.
13 March 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Ann, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
The MoT and the recall on my car was…
The MoT and the recall on my car was done yesterday without and hassle for me. Joanne Gibbs the person who looked after my matters at the service counter was excellent, polite and very helpful.
13 March 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Great service
Great service, car collected and returned and had been cleaned. Everybody was professional and very personable!
5 March 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Stuart, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Fully satisfied customer
They are an honest and supportive company. I am fully satisfied with the work they did. I have no complaints.
5 March 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Karrar, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
CRV serviced at Brayleys…
I had my CRV serviced at Brayleys Honda. From the moment my car was collected I was kept informed of the progress and any safety issues that may need attending to. My car was returned washed and all works carried out as expected. The staff are very polite and well informed. Thank you
5 March 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Paresh, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
The reason I’ve given 4 stars…
The reason I’ve given 4 stars unfortunately getting through to the service department by phone isn’t easy was on hold for 20 mins then I left a message using 0 for ring back after two days no one contacted me finally got through. Collection and delivery very good.
26 February 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Stephen, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
My car service and MOT
My car service and MOT was carried out in very good time. My car was returned all cleaned up and ready to go!
21 February 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Sybil, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Very friendly branch in South Ruislip
Very friendly branch in South Ruislip.
They greet by your name when you walk in and there is very little waiting time, if at all to be seen by someone.
Hot drinks machine with good coffee available for free and toilets.
I know of a number of people that have used this branch for many years.
20 February 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Jayne, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Friendly people
Nice friendly people. Work completed as expected in good time and car was nicely cleaned for return to me.
20 February 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Ruislip
Hi Peter, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
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