Fantastic service from Frank R ⭐️from looking at a new car, test drive and right through to purchase and collection. No pressure, knowledgeable, responsive to queries and went the extra mile on sort... See more
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Car picked up on time, pleasant driver, service, MOT & clean done seamlessly. Status of progress available online, car returned early afternoon. No issues.
Company replied
Fourth Hyundai purchased. Good part exchange deal, all finance arrangements etc. well presented and explained by Lewis who looked after us well. Arrangements for swapping dash cam from old vehicle & a... See more
Company replied
Prompt attention from Liesa on the Service Reception desk when I arrived and work done well within the expected time frame while I waited. All staff polite, professional and friendly. Only one, small... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Lyon Way, AL4 0LQ, St Albans, United Kingdom
- 01727 837373
4.6
Excellent
569 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lewis is amazing!
Lewis is amazing!
Top bloke and so honest! Would buy from him every time! Love the car he was so right! Thank you Lewis
23 October 2026
Unprompted review
Pleased with Customer support was great a credit to…
Customer support was great a credit to the hatfield road branch have come back again
23 October 2026
Unprompted review
professional and courteous experience.
21 October 2026
Unprompted review
Good Job
Very good experience. Felt welcomed and the repair was promptly dealt with.
23 October 2026
Unprompted review
Russell Conway-Tye was great with…
Russell Conway-Tye was great with supporting our re-finance deal and getting our new car.
10 October 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Reply from Brayleys Cars - Brayley Hyundai St Albans
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Brilliant communication totally stress…
Brilliant communication totally stress free Couldn't do enough to help thoroughly smooth process I dealt with John but I have to say all the staff were great Quality experience
10 October 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Pete, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Fantastic service from Brayley’s
Fantastic service from Brayley’s. Exceptional in every way. The Dunstable dealership could learn a lot from Brayley’s.
5 October 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Corrin, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Was greeted by Leisa with a friendly…
Was greeted by Leisa with a friendly smile. As I’d booked in on line I just had to hand over the keys. About an hour later I received a text message to say the car was ready for collection. All good, thanks!
29 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Reply from Brayleys Cars - Brayley Hyundai St Albans
We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Friendly staff very helpful made the…
Friendly staff very helpful made the whole process very easy
27 August 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Paul, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Very happy with the service here
Very happy with the service here. It's always timely, they keep you informed, and I have never had a nasty surprise with the bill. It's why I wouldnt go anywhere else
24 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Nick, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
The person taking my query was… can’t remember his name
The person taking my query was progressional and helpful at the stabamd site Sept 26 - nice one !
24 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Pat, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Maureen, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Easy car service & MOT
Car picked up on time, pleasant driver, service, MOT & clean done seamlessly. Status of progress available online, car returned early afternoon. No issues.
21 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Robert, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
A stress free experience
Car collected, serviced and MOT then delivered back all hassle free.
22 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi George, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great customer service
My Ioniq 5 was booked in for a recall software update, and the service was completed quickly and efficiently. The whole process was smooth and hassle-free.
Joe, the Service Supervisor, was polite, professional, and helpful as always. He's a real credit to your company and consistently provides excellent customer service.
Thank you for another great experience. ⭐⭐⭐⭐⭐
22 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Laura, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Servicing My Car
Pre-service reminders and administration was prompt and efficient. Joe on the service reception was really polite and helpful and the service was carried out swiftly.
21 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Mark, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
We had a great experience purchasing…
We had a great experience purchasing our new car with Brayleys. Frank was extremely helpful throughout the process and we are very pleased with our new car.
21 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Drew, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
job done well as expected with hyundai
16 September 2026
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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