I made a visit to Brayleys to have my Motability car serviced. I had a waiting appointment and when I arrived I was offered a choice of hot and cold drinks and was seated in a very comfortable chair.... See more
Company replied
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See what reviewers are saying
Visited to look at a kia stonic..Oliver Tomkins the sales guy gave me all ofthe information I needed to decide to have that particular car. A test drive was had the decision was made..Oliver kept... See more
Company replied
Just had my Kia Ceed's annual service, plus some other minor work, done at Brayleys Dunstable. Very easy to request a suitable appointment. Confirmation of appointment very quick. Online check-in also... See more
Company replied
Car service was fine. It’s 18 month old so wasn’t expecting problems. However I have a real issue with my inner screw petrol cap jamming even though I leave it quite loose. When car gets hot it jams a... See more
Company replied
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Houghton Road, LU5 5BF, Dunstable, Bedfordshire, United Kingdom
- 01582477500
4.8
Excellent
538 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
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Oliver was amazing sales rep he…
Oliver was amazing sales rep he explained everything down to every details and how the scheme works give him 10 out of 10
23 December 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Martin, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Kia Stinger 2ltr petrol 2019. 35000 miles from new.
This dealership is a nice place to have your Kia serviced. Staff are very friendly. This service is a 10th service in the shedule and is costly. This one was £893.00. They do a video health check which is sent to you by email. On this was pointed out %80 brake pad wear on both axles. This would most likely be an mot failure. The cost quoted was £197.00 per axle £394.00 total. Genuine Brembo parts for this vehicle can be bought online for this vehicle for around £100.00! The dealership would no doubt get them for less. Not being a complete dummy on car mechanics, but while this is on the lift with wheels off would be a very easy fix replacement. Add this to the bill and you have a very costly service. so not a happy bunny and will be getting this done by an independent.
18 December 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Thank you for your review. We are confident that our servicing and repair work - using genuine OEM parts and KIA trained technicians - represents value for money and have asked a member of the management team to contact you so that you can fully understand the work carried out on your Stinger.
Everything went very well
Everything went very well. Staff are very friendly and helpful.
17 December 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Allan, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Kalim, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
From my initial interest in an electric…
From my initial interest in an electric vehicle to my ultimate decision to have a new Kia EV3 Air car I was very impressed with Brayleys overall service.
In particular their sales representative Oliver couldn't have been more pleasant, friendly and professional in dealing with my questions and making the whole process very straightforward and I thank him and Brayleys team for excellent service.
3 December 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Steve, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Excellent service and warrenty repair
Excellent service and warrenty repair
17 November 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Richard, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service at Dunstable
I recently had occasion to visit the Dunstable Dealership as I had a problem with my Kia Niro which I could not solve myself.
Georgie (Service Department) was friendly, professional and determined to help me. She understood the issue and my anxiety and put me at ease.
Unfortunately, a member of the Sales team was unable to help me and could not assure me that my car was safe to drive.
Georgie then arranged for Dylan (a technician) to look and he quickly and sympathetically sorted out my issue.
Georgie - thank you for your tenacity and customer focus
21 November 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Julie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
A gift that's keeing me safe
I have a Picanto still under warranty, but the visual display unit was playing up and that was out of guarantee. The team at Dunstable Kia arranged for me to have a replacement unit, I just had to pay for the fitting. The difference is amazing. The unit is no longer a dangerous distraction and I can see where the car is in relation to the roads. It is much safer for me, and much more useful. Thank you Dunstable Kia.
10 July 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Rosemary, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Quick and easy service from Kia…
Quick and easy service from Kia Dunstable, always very attentive and efficient.
Thank you Georgina for getting me on my way quickly and always getting back to me promptly.
16 October 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Luke, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Excellent communication and service
Excellent communication and service. New service report system works well.
15 October 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Steve, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Took my car in for annual service
Took my car in for annual service, made easy by online booking and immediate callback to confirm date and time. Ive had Kia cars for years now wouldn’t have any other.
14 October 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Linda, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Professional as always
Professional as always, helpful, polite and friendly.
14 October 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Mrs Julie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
They were all good from start to finish.
9 October 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Dave, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
great service
great service - waiting in store while the car was being services, nice facilities and a helpful team
9 October 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Louisa, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Smooth process.
Easy to park . Easy to book car in. I was kept informed of progress and given details of options for additional tasks that might be required. I was phoned when car was ready and collection was very straight forward. The car had also been cleaned.
8 October 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi John, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Oliver in sales & Jordan in service …
Oliver in sales & Jordan in service excellent customer service courteous professional efficient also Georgina when I have dealt with her.
2 October 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Peter, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent service as usual.
Excellent service as usual.
Thanks to Jordan and the service team for there prompt diagnosing the fault and sorting it out.
7 October 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Nicholas, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent sales service from Kia Dunstable.…
I recently purchased my new Kia Sportage GT line S from Brayley Kia in Dunstable.
From start to finish, I got excellent service from the salesman, Oliver Tompkins.
The whole process, from initially showing interest, to finally purchasing the car went seamlessly.
Oliver was very friendly, professional and had a wide knowledge of everything Kia.
I would thoroughly recommend Oliver and this Kia dealership.
17 September 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi John, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Service
Fast efficient and kept me up to date with the progress of the seevice
1 October 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Richard, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Welcoming reception team.
Welcoming reception team.
Clean and tidy premises, comfortable chairs for waiting in, toilets and refreshments available.
Efficient service, send through a healthcheck with advice.
29 September 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Karen, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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