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Company details
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Breakaway Apparel. The home of UK cycling fashion.
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Faulty zip - never replaced - now being ignored
Zip faulty on shirt ordered from them, they offered a replacement, which has never arrived and now they're not even responding to emails enquiring where the replacement is!
BREAKAWAY APPAREL
If I could rate this website less than a 1 - I would. Awful customer service, awful at responding. Managed to get a refund thankfully but been blocked many times and deleting comments/posts which are negative. Wouldn’t waste your money! AVOID!
Extremely poor Avoid
Used the sizing guidance on the website only to receive products that where literally half my size. Quality of the goods is also very poor. I am still waiting to be provided with a returns address as per their returns policy which is questionable to say the least. Avoid and don't waste your money.
Unbelievably bad
Unlike the other reviews the shipping experience wasn't that bad. Kept to time frames and updated me with movements of the package.
However the quality of the garments is shocking. The sizing is way off, not only in comparison to every other jersey I own that is the same size but also the sizing chart on their website. I ordered a size large which is supposed to come in at a 106cm chest measurement but I've measured it at 84cm. The stitching is shocking and to top it all off the package that it arrived in even came with an Ali Express label slapped on it.
I'd return it but it'll probably cost me more to ship it to wherever it came from. Avoid.
Received my order today,a long sleeve…
Received my order today,a long sleeve cycling top .I ordered XXL.on opening the package and trying the garment,found it to be way to small.on reading the label found it read XXL Chinese, xl USA/euro.when I ordered the garment There was no mention of the difference in sizing on sizing chart.so as you can imagine I'm quite disappointed.i am returning the item,I will await your response.thank you Mr D Edwards
Absolutely shocking website wouldn’t…
Absolutely shocking website wouldn’t waste my time ordering with them been waiting 3 weeks on my top , water bottle holder , sunglasses. They must be a scam as I haven’t had any of gear !
Prompt response but not a lot of…
Prompt response but not a lot of information provided, just a vague estimate of when the item may (or may not) arrive... left feeling the service is OK
Orders take forever & no notifications…
Orders take forever & no notifications from Breakaway on whats happening
Impressed
Good quality kit delivered in good time. Impressed with the price and fit.
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