breakingfree.co.uk Reviews 502

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

We have used Breaking Free before and have been impressed by their competitiveness and efficiency. We're very sorry that they are retiring.

Rated 5 out of 5 stars

I was in the rather unusual situation of being unable to source what I wanted (a particular Eagle Creek bag that I'd had my eye for months) via either Amazon or eBay. Both were able to supply the ite... See more

Rated 5 out of 5 stars

An excellent buying experience. I am delighted with my Eagle Creek Gear Warrior 29. Delivery was speedy and efficient (DPD), and I was able to choose a day that suited me. The luggage was at a rea... See more

Rated 5 out of 5 stars

Seeking Eagle creek pack-it items, the range on offer was excellent. Picked what I needed easily, and the prices are very competitive. The site is easy to use, transaction was easily achieved and my i... See more

Company details

  1. Bags and luggage shop
  2. Outdoor clothing and equipment shop
  3. Shoe shop

Information provided by various external sources

the outdoor shop for all your needs,eagle creek, pack it cubes, head torches, rucksacks, compasses, scarpa, brasher, leki, petzl, silva, primus, paramo, sorbothane


Contact info

4.8

Excellent

TrustScore 5 out of 5

502 reviews

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Rated 5 out of 5 stars

A great customer service

Breaking free responded to my request for urgent delivery. Despite only placing my order in the late afternoon, my item arrived the very next day. Great customer service, many thanks.

21 April 2018
Unprompted review
Rated 5 out of 5 stars

Super service, fast delivery

Great Teva slide-on sandals.
Have worn the previous pair for more than five years.
Superior quality product.
Thanks for the transaction and appreciated service.

17 April 2018
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, prompt, timely feedback and delivery. Product as described.
Definitely recommend.

5 April 2018
Unprompted review
Rated 2 out of 5 stars

I paid an extra £7.50 for next day…

I paid an extra £7.50 for next day deliery and am still waiting for the item to turn up!

1 April 2018
Unprompted review
breakingfree.co.uk logo

Reply from breakingfree.co.uk

Hi Thomas,

Your order was unfortunate to have been placed just before the Easter bank holiday weekend, which made it impossible for us to get you this item any more quickly than the next working day, which was the following Tuesday.

As stated on our website, orders late in the afternoon cannot be sent the same day because the courier has already picked up. Therefore we sent your order the next day which was Thursday. The courier would have delivered to you the following working day, which was on Tuesday. We trust you received the item then.

We can only apologise that you were disappointed however we did everything in our power to get you your item as soon as it was possible.

With best regards,

Breaking Free

Rated 5 out of 5 stars

Altberg Walking Boots

I was anxious to replace my old walking boots with the same make - Altberg - as they had proved so comfortable but tough & long wearing. Breaking Free was the nearest supplier and provided an excellent service which exceeded my expectations! I will have no hesitation in using them again or in recommending them to my friends.

1 April 2018
Unprompted review
Rated 5 out of 5 stars

Support and visit this business!

If you live near Farnham then I strongly recommend visiting the shop. I bought a pair of Meindl Litepeak from the shop today. Amazing service from the owners who are very friendly and knowledgable of their products. Pricing in the shop is comparable to anywhere on the internet and you get good old face to face service with a smile. A very happy customer, thank you to you both😀

28 March 2018
Unprompted review
Rated 5 out of 5 stars

Very happy customer ☺

Just received my order from 'Breakingfree'.
To say I am pleased with the service is an understatement .. Probably the best small family business I have ever had the pleasure to purchase from.
Thanks again .. for a speedy and efficient experience.
I will definitely use again ☺
Gary Muir .. West Yorkshire

6 March 2018
Unprompted review
Rated 5 out of 5 stars

Great service

I'm always a bit wary of ordering from a website I haven't heard of before but with Breaking Free there was no need to worry. I was very impressed with the ordering process, prices, their communication, the speed of delivery (and the fact they use a decent delivery company - DPD) and their packaging. Added bonus that they're an independently-owned shop. Would definitely use them again.

20 February 2018
Unprompted review

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