Service was superb. Everything went to plan. The team arrived on time, were very polite, great communication, on time, worked hard and completed the installation very efficiently and quickly. We coul... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
An exclusive range of luxury garden gazebos & thatched garden buildings. Breeze House are the original thatch gazebo creators for the perfect garden escape
ST13 5RJ, Staffordshire, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sublime Product supplied and fitted with 5* Craftsmanship and Customer Care.
The team are knowledgeable and highly skilled, brilliant service from sales to fit. Would highly recommend this Company.

Reply from Breeze House
Very well organised team , very friendly and efficient.
Would highly recommend this company , great quality product.

Reply from Breeze House
From the very start the service has been first class. The company bent over backwards to fulfil our rerquirements, delivering the ex demo Savannah to us 2 months before they normally do. We were kept informed throughout. The lorry arrived to the exact time they said after a 4 hour journey. Jason and Alex were delightful and polite chaps and worked non stop in constructing the building and then took the time to explain everything before setting off on the 4 hour return journey. It is so nice to receive a great service from a company.

Reply from Breeze House
The service from start to installation and beyond has been outstanding. The Mara breeze house is a beautiful addition to my garden. The process has been faultless which is a breath of fresh air. Thank you so much 😊 I love it 🥰

Reply from Breeze House
What a pleasure to deal with a Company that understands "service"!
Our Mara is beautifully made, and was installed by people that knew exactly what they were doing and could not have been more helpful or polite.
The Company coped with our date changes without any problems and we are looking forward to many years of enjoying the garden house, especially when the weather would otherwise have precluded sitting outside.

Reply from Breeze House
We are very pleased with our Mara - it looks great in the garden and we have sat outside at all times of the day while watching the trains on the garden railway go past. The whole team has been easy and friendly to work with from ordering at Leek to installation. The latter was smooth and efficient; the team arrived early and showed their experience.
Communication at all times from members of the Breeze house team was excellent.
We did discover that it was hard to find somebody local to us to do a circular base for our Mara at a sensible price but then Dominic shared with us their recommendation and hey presto it was done very quickly. Maybe these details should be shared at an early stage?

Reply from Breeze House
First of all we had great service from Sara and Siggy at our local garden centre. They helped us choose the right Breeze House and were really good with colours and ideas for matching seat covers and cushions. We had to decide whether our landscapers or an independent contractor should prepare the base for the Breeze House. Again, we were given helpful advice. Then the ordering process went smoothly and delivery came on time. Like another review I read recently, the two men came and put up the building with minimum fuss and within 40 minutes! They consumed only two cups of coffee between them. They gave helpful advice before they left. All in all, a great experience! And by the way, the quality of workmanship on the actual building including fabrics and woodwork looks superb.

Reply from Breeze House
Great to deal with lovely product . Very professional installers . Highly recommended

Reply from Breeze House
Fabulous local company nothing too much trouble all the staff we dealt with were extremely helpful.
Many thanks we are thrilled with our BH

Reply from Breeze House
They turned up on time did a great job left the site spotless. You can not ask any more.

Reply from Breeze House
It’s so nice to deal with a company with exceptional customer service. The lovely lady (Sigi) who we brought the Breeze House from was knowledgeable and helpful. Once we’d paid the deposit the team within there head office were a pleasure to deal with. They kept in regular contact with me whilst we went through planning (for a larger project). The installation only took 4
Lovely chaps 4 hours. We’re really pleased with our Breeze House and will be recommending them to friends and family.

Reply from Breeze House
Met my expectations! Wanted the re-thatch completed before my daughter’s party!
Went out of their way to accommodate this! Thank you.

Reply from Breeze House
from my first first phone call to making a appointment to go to the site at leek to meet Jayne who was amazing and so welcoming from start to finish we never felt rushed she went through everything showed us all the breeze houses showed us around the factory to show us how everything was built made and told us wear all the wood was sourced she really was a amazing team member to breeze house from start to finish and on the day the breeze house was built the 2 guys came and they had it built in under 3 hours and they were not happy with a piece of wood and another arrived from the factory ok we are only around a hour from there factory base but it cam and was fitted the 2 guys were really good so from start to finish I give them full stars a amazing company and we are thrilled with our breeze house we bought the savannah

Reply from Breeze House
From my initial telephone call to the completion of the new replacement roof, the company kept me informed by telephone calls and emails. They were very thorough with all the paperwork too! The two men who actually came to do the job were polite, efficient and tidy.
Thank you

Reply from Breeze House
From visiting the displays to the installation Breeze house were fantastic. We were blown away yesterday at our installation it’s looks phenomenal in the garden and the quality is amazing! The 2 man installation team were fantastic, professional and lovely. Thanks so much for an unbelievable service!

Reply from Breeze House
Even though our Breeze House is 19 years old, I was treated like I was a new customer. It was very easy to book in a replacement timber floor after confirming a couple of dimensions.
On the day, the fitters were on time, very polite and they did a great job. It's been a pleasure to deal with Breeze House.

Reply from Breeze House
From the initial phone enquiry to the installation of our Savannah Breeze House we cannot be any happier. The service provided by everyone we spoke to was excellent and professional. We were kept informed at each stage and communicates were two way, all our questions were answered in detail without hesitation. The installation was superb, the whole experience has exceeded our expectations. Would highly recommend this company.

Reply from Breeze House
A five star service from start ( enquiring at the ideal home exhibition ) to finish ( delivery and installation ) I have to say what a pleasurable experience it was dealing with such wonderful people including effective communication nothing was to much trouble, And of course the end product is pure quality and high end workmanship, the two young gentlemen who installed the product were prompt, very professional and polite !! I have no hesitation in recommending the product and company Keep up the good work !!!
Thank you
Dave and Diane Morgan Swindon

Reply from Breeze House
Amber and all the team were so helpful and my Savannah Breeze house only took 2 hours to erect in my garden. It is the icing on the cake!

Reply from Breeze House
This was the second Breeze House we have purchased following moving house and leaving the previous one for the new owners.
Once again the process went smoothly and the installation was carried out by polite, efficient engineers.
The Savannah model is good quality and we look forward to many years of alfresco dining.
Really pleased.

Reply from Breeze House
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.