Breeze House Reviews 

201
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly sales staff for providing extremely helpful advice without any sales pressure. Communication maintained throughout the entire ordering and delivery process is consistently highlighted as exceptionally clear, reliable, and informative. The installation teams always arrive promptly on schedule, working efficiently and professionally to complete setups quickly. Furthermore, people truly love the stunning products, noting that these sturdy garden buildings are built to last and look wonderful. Reviewers consistently emphasize that dealing with every member of the team is an absolute pleasure from start to finish.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the helpful and knowledgeable... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless experience from ordering to... See more

Product

Users describe positive interactions with product, consistently praising the outstanding craftsmanship and... See more

Quality

Consumers find quality to be exceptional, expressing delight with the outstanding craftsmanship and sturdy... See more

Customer service

Clients share positive opinions on customer_service, noting that staff are consistently helpful, responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Service was superb. Everything went to plan. The team arrived on time, were very polite, great communication, on time, worked hard and completed the installation very efficiently and quickly. We coul... See more

Company replied

Rated 5 out of 5 stars

This was a very impulsive purchase after a visit to the ideal home show and falling in love with the Breeze House. The sales process was extremely no pressure and pleasurable at all stages. Communic... See more

Company replied

Rated 5 out of 5 stars

Delighted with our Mara Breeze House. Excellent in every respect. Kept well informed by the office and delivered as promised. Installation team Callum and Alex pleasant and polite. Clearly happy in th... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish, Jayne Lewis looked after us at the show site in Leek, explaining everything without any pressure sales, and advised us on all options available. We opted for the Ma... See more

Company replied


Company details

  1. Garden building supplier

Written by the company

An exclusive range of luxury garden gazebos & thatched garden buildings. Breeze House are the original thatch gazebo creators for the perfect garden escape


Contact info

4.9

Excellent

TrustScore 5 out of 5

201 reviews

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No recent history of asking for reviews

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4.9

All reviews

(201)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sublime Product supplied and fitted…

Sublime Product supplied and fitted with 5* Craftsmanship and Customer Care.
The team are knowledgeable and highly skilled, brilliant service from sales to fit. Would highly recommend this Company.

29 August 2025
Unprompted review
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Reply from Breeze House

What a wonderful review! Thank you Sally-Anne!

Rated 5 out of 5 stars

Harry

From the very start the service has been first class. The company bent over backwards to fulfil our rerquirements, delivering the ex demo Savannah to us 2 months before they normally do. We were kept informed throughout. The lorry arrived to the exact time they said after a 4 hour journey. Jason and Alex were delightful and polite chaps and worked non stop in constructing the building and then took the time to explain everything before setting off on the 4 hour return journey. It is so nice to receive a great service from a company.

27 August 2025
Unprompted review
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Reply from Breeze House

Thank you for your review Anthony, it's been a please working with you! We hope that you enjoy your Savannah for many years to come

Rated 5 out of 5 stars

The service from start to installation…

The service from start to installation and beyond has been outstanding. The Mara breeze house is a beautiful addition to my garden. The process has been faultless which is a breath of fresh air. Thank you so much 😊 I love it 🥰

27 August 2025
Unprompted review
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Reply from Breeze House

Thank you so much for your review Donna! We're so pleased that you love your new Breeze House just as much as we do!

Rated 5 out of 5 stars

A pleasure to deal with Breeze House

What a pleasure to deal with a Company that understands "service"!

Our Mara is beautifully made, and was installed by people that knew exactly what they were doing and could not have been more helpful or polite.

The Company coped with our date changes without any problems and we are looking forward to many years of enjoying the garden house, especially when the weather would otherwise have precluded sitting outside.

22 August 2025
Unprompted review
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Reply from Breeze House

Thank you for this lovely review. It means a lot to get feedback like this. It's our pleasure and we hope you enjoy many special occasions in your Mara Breeze House.

Rated 5 out of 5 stars

Mara meets trains

We are very pleased with our Mara - it looks great in the garden and we have sat outside at all times of the day while watching the trains on the garden railway go past. The whole team has been easy and friendly to work with from ordering at Leek to installation. The latter was smooth and efficient; the team arrived early and showed their experience.
Communication at all times from members of the Breeze house team was excellent.
We did discover that it was hard to find somebody local to us to do a circular base for our Mara at a sensible price but then Dominic shared with us their recommendation and hey presto it was done very quickly. Maybe these details should be shared at an early stage?

8 August 2025
Unprompted review
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Reply from Breeze House

Thank you so much for your review Dee, and your feedback too - it really does go a long way! We hope that you enjoy your Mara for many years to come.

Rated 5 out of 5 stars

Great product and great service

First of all we had great service from Sara and Siggy at our local garden centre. They helped us choose the right Breeze House and were really good with colours and ideas for matching seat covers and cushions. We had to decide whether our landscapers or an independent contractor should prepare the base for the Breeze House. Again, we were given helpful advice. Then the ordering process went smoothly and delivery came on time. Like another review I read recently, the two men came and put up the building with minimum fuss and within 40 minutes! They consumed only two cups of coffee between them. They gave helpful advice before they left. All in all, a great experience! And by the way, the quality of workmanship on the actual building including fabrics and woodwork looks superb.

18 August 2025
Unprompted review
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Reply from Breeze House

Thank you for the lovely review Peter. It's great to hear feedback like this. We hope you make many happy memories in your Breeze House over the years.

Rated 5 out of 5 stars

Great to deal with lovely product

Great to deal with lovely product . Very professional installers . Highly recommended

7 August 2025
Unprompted review
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Reply from Breeze House

Thank you for the recommendation and great review Michael. We offer a refer a friend scheme where you and the person who purchases gets a little treat. Check it out on our Owner's Club. Enjoy your Breeze House.

Rated 5 out of 5 stars

Fabulous local company nothing too much…

Fabulous local company nothing too much trouble all the staff we dealt with were extremely helpful.
Many thanks we are thrilled with our BH

12 August 2025
Unprompted review
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Reply from Breeze House

Thanks for the lovely review Liz. It's our pleasure...always. Enjoy your time in your Breeze House.

Rated 5 out of 5 stars

They turned up on time did a great job…

They turned up on time did a great job left the site spotless. You can not ask any more.

14 August 2025
Unprompted review
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Reply from Breeze House

Love that this is so straight to the point and you had a five star experience! Thanks so much and enjoy your time in your Breeze House.

Rated 5 out of 5 stars

It’s so nice to deal with a company…

It’s so nice to deal with a company with exceptional customer service. The lovely lady (Sigi) who we brought the Breeze House from was knowledgeable and helpful. Once we’d paid the deposit the team within there head office were a pleasure to deal with. They kept in regular contact with me whilst we went through planning (for a larger project). The installation only took 4
Lovely chaps 4 hours. We’re really pleased with our Breeze House and will be recommending them to friends and family.

11 August 2025
Unprompted review
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Reply from Breeze House

We LOVE feedback like this thanks Sarah. We'll make sure the team that you dealt with hear this too! You can recommend your friends and family here (https://owners.breezehouse.co.uk/recommend-a-friend/) and both get a little treat if they purchase. Thanks again and enjoy your time in your Breeze House.

Rated 5 out of 5 stars

Met my expectations

Met my expectations! Wanted the re-thatch completed before my daughter’s party!
Went out of their way to accommodate this! Thank you.

7 August 2025
Unprompted review
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Reply from Breeze House

Thanks for the lovely review Simi. Our pleasure. We hope your daughter's party was fabulous! We'd love to see some images if you have any.

Rated 5 out of 5 stars

from my first first phone call to…

from my first first phone call to making a appointment to go to the site at leek to meet Jayne who was amazing and so welcoming from start to finish we never felt rushed she went through everything showed us all the breeze houses showed us around the factory to show us how everything was built made and told us wear all the wood was sourced she really was a amazing team member to breeze house from start to finish and on the day the breeze house was built the 2 guys came and they had it built in under 3 hours and they were not happy with a piece of wood and another arrived from the factory ok we are only around a hour from there factory base but it cam and was fitted the 2 guys were really good so from start to finish I give them full stars a amazing company and we are thrilled with our breeze house we bought the savannah

6 August 2025
Unprompted review
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Reply from Breeze House

Thanks for the great review Ian. We'd love to see some pictures of you making the most of your Breeze House!

Rated 5 out of 5 stars

From my initial telephone call to the…

From my initial telephone call to the completion of the new replacement roof, the company kept me informed by telephone calls and emails. They were very thorough with all the paperwork too! The two men who actually came to do the job were polite, efficient and tidy.
Thank you

30 July 2025
Unprompted review
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Reply from Breeze House

Thank you for your review, we're so pleased that's you've been happy with our service!

Rated 5 out of 5 stars

Oval Savannah

From visiting the displays to the installation Breeze house were fantastic. We were blown away yesterday at our installation it’s looks phenomenal in the garden and the quality is amazing! The 2 man installation team were fantastic, professional and lovely. Thanks so much for an unbelievable service!

30 July 2025
Unprompted review
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Reply from Breeze House

What a brilliant 5 star review Susie. We're so pleased you're happy with your Breeze House. We would love to see some photos! Enjoy your time well spent.

Rated 5 out of 5 stars

Great service!

Even though our Breeze House is 19 years old, I was treated like I was a new customer. It was very easy to book in a replacement timber floor after confirming a couple of dimensions.
On the day, the fitters were on time, very polite and they did a great job. It's been a pleasure to deal with Breeze House.

28 July 2025
Unprompted review
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Reply from Breeze House

Thank you for your review John. We hope that you continue to enjoy your Breeze House for many more years!

Rated 5 out of 5 stars

Exceeded Expectations

From the initial phone enquiry to the installation of our Savannah Breeze House we cannot be any happier. The service provided by everyone we spoke to was excellent and professional. We were kept informed at each stage and communicates were two way, all our questions were answered in detail without hesitation. The installation was superb, the whole experience has exceeded our expectations. Would highly recommend this company.

25 July 2025
Unprompted review
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Reply from Breeze House

Wow! Thanks for the amazing 5 star review Manjit. We would love to see some pics of your Breeze House in use!

Rated 5 out of 5 stars

A five star service from start to finish !!

A five star service from start ( enquiring at the ideal home exhibition ) to finish ( delivery and installation ) I have to say what a pleasurable experience it was dealing with such wonderful people including effective communication nothing was to much trouble, And of course the end product is pure quality and high end workmanship, the two young gentlemen who installed the product were prompt, very professional and polite !! I have no hesitation in recommending the product and company Keep up the good work !!!
Thank you
Dave and Diane Morgan Swindon

25 June 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Wow! Thanks for the amazing review. It means a lot to us to hear such great feedback. Enjoy every single moment you spend in your Breeze House.

Rated 5 out of 5 stars

Amber and all the team were so helpful…

Amber and all the team were so helpful and my Savannah Breeze house only took 2 hours to erect in my garden. It is the icing on the cake!

19 June 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Sounds perfect! Thank you for the 5 star review. Enjoy it Linda.

Rated 5 out of 5 stars

Savannah Breeze House

This was the second Breeze House we have purchased following moving house and leaving the previous one for the new owners.
Once again the process went smoothly and the installation was carried out by polite, efficient engineers.
The Savannah model is good quality and we look forward to many years of alfresco dining.
Really pleased.

23 June 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for your lovely review Alan. We love to see customers returning, it really is the best compliment. We hope you enjoy your new Savannah!

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