Brennan Reviews 

993
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 593 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's quality and design, highlighting its effectiveness as an all-in-one solution for managing large music collections and its excellent sound. Many found the devices straightforward to set up and easy to use, appreciating the quick CD ripping and overall user experience. The delivery service is consistently described as fast and reliable, with orders arriving promptly and well-packaged. However, some customers noted product faults, with devices developing issues or becoming unrepairable. Others found the products not user-friendly, experiencing functionality problems or delivery concerns like items being left unattended or not received.

What people talk about most

Product

Customers had positive experiences with the product, often praising its quality, ease of use, and... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many customers finding the product easy to set... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting the incredibly quick... See more

Quality

Reviewers mention positive feedback about quality, with many describing the products as spectacular,... See more

Order

People report positive experiences with order, highlighting the straightforward ordering process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a problem with my Brennan. I had corrupted the micro SD card by switching off whilst the Brennan was working. Brennan support gave me clear instructions of what to do. I'm not naturally good... See more

Company replied

Rated 5 out of 5 stars

The Brennan B3+is a fantastic all-in-one solution for anyone with a large CD collection who wants to bring their music library into the digital age without the hassle of a computer. The unit combines... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with the speed of delivery , ordered at about 16:00 , delivered at 07:20 the following morning. So far I have loaded about 5000 tracks & am currently compressing them to FLAC .... See more

Company replied

Rated 5 out of 5 stars

Good communication. Fast response to question and clear answer given m Replacement SD card shipped quickly and well packaged. Arrived safely and Brennan is now working once again.

Company replied


Company details

  1. Electronics & Technology

Information provided by various external sources

Brennan JB7 winner of Hi-Fi Choice Best Buy Award - June 2008


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

993 reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(993)

567 reviews in the last 12 months

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Rated 5 out of 5 stars

This is a brilliant piece of kit

This is a brilliant piece of kit. My CD library of 400+ CDs is now easily available and the Sonos integration is great.

23 March 2026
Brennan logo

Reply from Brennan

Hello Steven
Thanks for the five stars - glad you are enjoying your B3+ and that the Sonos thing all works well
Martin

Rated 5 out of 5 stars

Very Good Product

Very pleased to have bought a Brennan B3+. Delivered the day after order and very well packed. Very easy to set up. Connected to WiFi and firmware update within 10 minutes. First cd ripped a few minutes later. Found the Sonos players. Initial problem was that playing through the Sonos was patchy and the web interface indicated that the WiFi did not have enough capacity and the buffer was emptying. This may have been the case as trying later in the evening it was fine. Over 50 cds now uploaded a day later. One issue I have is the use of Royal Mail Tracked with no signature. In my experience Royal Mail are quite capable of losing tracked items and their tracking does not always update. Whilst Royal Mail said they had the package, it was delivered by a third party who basically just left it on the doorstep without bothering to see if we were in. We have quite a lot of pedestrian traffic so anybody could have taken it! I would suggest a more secure delivery partner given the cost of the item.

9 April 2026
Unprompted review
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Reply from Brennan

Hello Malcolm
Thanks for the five stars and the feedback. Glad you are enjoying your B3+. I once had a problem with wifi that was OK in the morning and poor in the afternoons. I assume it was activity in the neighbourhood but I fixed it 100% by going onto the router admin (Virgin) and fixing the channel rather than auto. Royal Mail and Parcelforce have merged and I have used Parcelforce for more than 10 years - because they are good - although some depots seem to have a poor reputation. I will keep an eye on this but am allowing some time for their merger to settle. Our insurance covers all goods in transit but I have noted your experience.
Martin

Rated 5 out of 5 stars

Only had my B3 a few days. WOW!!

Only had my B3 a few days, loaded nearly 100 CD's that we haven't used for ages, listening to music we haven't heard for years. Intergrates really well with our whole house Sonos system. Our daughter has cancelled her Spotify account and is loving having loads of choice from CD's she's never heard before. Thank You.

10 April 2026
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Reply from Brennan

Hello Dave
Thank you for the five stars - I am glad you are enjoying your B3 and that your daughter is enjoying your CD collection. I'm very lucky to be able to make a living doing something I enjoy but the icing on the cake is hearing from owners who rediscover their music - sounds corny but its true.
Martin

Rated 4 out of 5 stars

Excellent bit of kit

Excellent bit of kit , now looking to load all my cds
which could take a long time

20 March 2026
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Reply from Brennan

Hello Philip
Thanks for the four stars. Glad you like the B3+. If you have a lot of CDs remember to backup as you go along. (Then I suggest a fresh backup once everything is loaded and you have done any renaming or tidying up)
Martin

Rated 5 out of 5 stars

Great website with so much information…

Great website with so much information on all the products Brennan can provide which helps when choosing the correct product for you. Decided on the Brennan B3 + EZB and delivery was very swift. Very easy to setup with so much useful information on Brennan website & forums to assist you. Recommend this product very highly for users wishing to keep their cherished CD's for years to come & digital Radio is a added bonus, linking to external Sonus speakers is a breeze.

31 March 2026
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Reply from Brennan

Hello David
Thank you for the five stars. I am glad you are enjoying the B3+ and EZB and I'm glad that you found the material on the website helpful.
Sorry for the slight delay in replying
Martin

Rated 1 out of 5 stars

Brennan B3 - Not up to the hype

I am a sound engineer of 20 years 'trained' experience and familiar with tech so I wanted to store my 500 CDs digitally and sell the 'rarities' thinking my whole collection would be manageable from my laptop and play via Bluetooth headphones 90% of the time rather than through speakers.. The advertising led me to believe this was possible. How wrong I was!!!! The B3 failed to work as indicated on the product data in conjunction with Bluetooth Headphones or with my Computer and I-Phone via the app and despite hours of effort by me. Troubleshooting and AI searches failed to solve the problems and I found reviews by others of the same difficulties. The item is not fit for purpose as advertised IMHO and I was sad but am confident that a wi-fi/bluetooth amp and my laptop music player will allow me to achieve my aim. I fully complied with the returns policy but whilst I got a notification it did not include my £10 DPD postage Charge or my £22.95 Royal Mail return cost. However this was eventually rectified and I am not out of pocket as a result of the experience. I am however retaining my 1 star rating as the connectivity and music management performance is not up to the price level being asked. I could have bought a dedicated laptop and CD ripper working with Exact Audio Copy software and Foobar 2000 music player/manager and get great sound through my Bluetooth Headphone Sorry guys......start again but this time start with the sound and communication software and get that to a competent and user friendly standard.

5 April 2026
Brennan logo

Reply from Brennan

Hello Ken
I just checked and cannot see any emails from you.
Can you email us at thebrennanb2@gmail.com and describe what you have tried and what does or doesn't happen. I will ask Paul to make contact also.
Bluetooth out isn't the most common use pattern but its been in the software since the B2 - so about a decade - so we have many thousand of owners who use it. So I am sure we can help.
Martin
Thanks for the update - glad you got the refunds - just to be sure I checked the timings of your email and the refunds and they were all within the promised times shown on the returns page - a bit longer than our average admittedly. Thanks for letting me know of the ear buds you used - Ear Fun Pro.
I should ask - how do you get on with Bluetooth earbuds? I tried them but couldn't live with them - too uncomfortable. I use Bluetooth headphones on flights though. I should add for the benefit of readers that Bluetooth uses SBC (sub band coding) or similar which is a compression technique like MP3 - so its not as good as wired speakers, wired headphones or Sonos if you want perfect reproduction. Martin

Rated 5 out of 5 stars

Great product well delivered

Great product well delivered.
Does what it says it will do easy to operate, still haven't scratched the surface of its possibilities.
Very pleased with this product so far.

31 March 2026
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Reply from Brennan

Hello John
Thank your purchase and the 5 star review on your B3+ 1TB. I think you have a JB7 as you have previously bought a JB7 database. It's always nice to see a return customer.
Jenny

Rated 5 out of 5 stars

Really impressed with the B3+ now that…

Really impressed with the B3+ now that I have used it. It is everything it promised to be........just wish ripping nearly 500 CD's was not so time consuming!!

31 March 2026
Brennan logo

Reply from Brennan

Hello Paul
Thanks for the five stars - glad you are enjoying the B3+. I suppose ripping is quite time consuming - I've done my CD collection a few times over the years - on different models and found it quite satisfying but then I don't have as many CDs as you. Don't forget to backup as you go.
Martin

Rated 5 out of 5 stars

Easy to order

Easy to order, fast delivery, great product.

27 March 2026
Brennan logo

Reply from Brennan

Hello Jeremy
Thanks for the five stars - glad you are enjoying your B3+. You did well to order when you did because the price of hard disks has rocketed - if you can even get hold of them - so the B3+ price is set to rise a couple of times in the months ahead as new stock comes through
Martin

Rated 5 out of 5 stars

Armchair hifi with the app on your …

Armchair hifi with the app on your phone. Your CD's at a finger tip.

30 March 2026
Brennan logo

Reply from Brennan

Hello Alan
Thanks for the five stars and the concise review - do you want a job as a copywriter? Just kidding.
Martin

Rated 3 out of 5 stars

Products good, let down by poor software and lack of instruction manual

The service from the site was good all items were delivered in a timely manner.

The Brennan B3 and VB1 are both good devices that do what you expect them to eventually. The output also sounds good on my sonos speaker. However the lack of a proper instruction manual for either item makes using them overly complicated. There is a user forum out there which does give answers on how to do basic things, but everything could be made a lot more straightforward just by doing a manual as a pdf.

Also while, the app does something I am not sure what it does as unless you are lucky it appears to not control the Brennan device (I think this is due to the output speaker not being able to be set to a default, and the system not being aware that there is no speaker wired to the brennan device itself), a default setup would be useful and possibly allow music to be stopped and started on demand. This problem carries through to the web UI, which when used on a phone is about as much use as the app, but on a computer does add some additional functionality. However even here it seems to be a matter of luck if the music will start or stop when you press the play/pause button on the web UI.

Finally, in my nievete I thought that the Brennan B3 and the VB1 were designed to talk to each other, and would work through the same app or UI, this is not the case and the overall feel is like that of a prototype device that was released to market too early.

Please do not take this as a negative review. The devices both sort of do what I expect them to, it is just a case that nothing feels quite finished which means I am left hoping for a significant amount of UI development and additional functionality being added to the app and or web UI to make it a finished product.

30 March 2026
Brennan logo

Reply from Brennan

Hello Gary
Thanks for taking the time to write such useful feedback.
I am out of the country right now but will log this and take a look at the issues you raise when I get back. Could I ask a favour and ask you to email me at thebrennanb2@gmail.com with a step by step guide to reproduce the problem in your second main paragraph. I wasn't clear which app etc.
But thanks again for the feedback. Paul has recently created two pdfs as blog posts and we are keen to fill any gaps
Martin

Rated 4 out of 5 stars

Easy to set up and start ripping CDs

Easy to set up and start ripping CDs. Easy to connect. Sound quality is good. However the database used does not have all CDs (has about 75%) and there is limited export of Music Collection Data

30 March 2026
Brennan logo

Reply from Brennan

Hello Chris
Thanks for the four stars and the feedback.
You might want to try the experimental branch of the software
Settings & Tools > Maintenance > Experimental upgrade
If that doesn't help a lot - let us know any CDs that you think should be in the database and we can check if its actually present at Musicbrainz
Martin

Rated 4 out of 5 stars

You'll need to Google how to set up

Purchase and delivery were simple and efficient, and once the device was set up (not quite so simple) it works a charm. But, and here's the flaw, the tiny 'set up' instructions and accompanying QR code link to the 'complete set up instructions' are worse than useless. They don't explain how to link it with your Sonos system. Not at all. A quick Google sorted me out and it was up and running in no time, but it really shouldn't require extra leg work to sort it out.

16 March 2026
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Reply from Brennan

Hello Darren
Glad you got your EZB working in the end. Not sure where you had a problem. There are two ways to set up the EZB - with and without the Brennan app. But once its connected to Wifi (thats the tricky part) then the Sonos speakers show up in the current zone on the web UI or Settings on the App. If you can email me at thebrennanb2@gmail.com letting me know where you got stuck I will improve the documentation
Martin

Rated 3 out of 5 stars

Good service

Even know the b3+ did not meet my needs. The Brennan B3+ was just not right for me. However, the team at Brennan have a Very Good customer Service, Brennan cares about customers and service.

I will be looking out for a B4. Hopefully it will be a little easer to use and set up.
10/10 for customer service

27 March 2026
Brennan logo

Reply from Brennan

Hello Louis
Thanks for the review - glad that you are happy with our service - even if the product wasn't right
Martin
Apologies for getting your name wrong - that was careless of me - thanks for emailing - M

Rated 2 out of 5 stars

Very disappointed with the Brennan B3+

Very disappointed with the Brennan B3+
The app and user interface are very poor and the sound is very thin with no depth or punch at all
Gone back to my old Rotel amp & Mission speakers, the sound difference is night & day
Returned for a refund

26 March 2026
Brennan logo

Reply from Brennan

Hello Keith
Sorry to hear you didn't get on with the B3+
The B3+ has a class D power amp with very low noise, distortion and a flat frequency response so it may be that you have become accustomed to a particular sound. Speakers tend to make the biggest difference though. I tend to find Sonos speakers a bit bass heavy - for example - but after a while I don't notice. Did you try using the B3 with your Mission speakers? Or feed the B3 into the Rotel then the sound quality would be exactly the same?
But the money back guarantee is there so you can't go wrong
Martin

Rated 5 out of 5 stars

B3 first impressions

My package arrived very promptly and was well packaged. I was a bit worried about the cost of this cd ripper especially as there were some issues mentioned on the forum, however I needed not to worry, the set up was easy. My marley wireless speakers connected very easily and it ripped my CDs very quickly at varying speeds between 6x upto 50x. Quality of the sound through the wireless speakers was excellent, I got the 480g version and it took my collection of 750cds with space to spare. Two weeks in and I'm so far impressed

12 March 2026
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Reply from Brennan

Hello Kevin
Thank you for the five stars and that concise but informative review. Glad that you are happy with your 480G - you did well to buy it when you did - we will soon sell out and it may be a year before we can get them again because of the AI boom component problems
Martin

Rated 3 out of 5 stars

I like the simplicity of the design and…

I like the simplicity of the design and the fast delivery

I dislike the lack of a proper printed instruction manual, yes I know one can use the menu and downloads, but I really like to hold a booklet or even a cheaply printed manual.
Also you need to consider impaired eyesight users when designing the size and layout of the push buttons eg surface texture, shape and size.

26 March 2026
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Reply from Brennan

Hello Roger
Thanks for the feedback. I'm glad you are enjoying your B3.
I'm afraid the days of paper manuals are long over.
I do think about users with impaired vision a great deal. You will note that the Brennan website uses black on white for maximum clarity.
Concerning the buttons - in fact you can use the buttons blind folded because they are deliberately referenced next to the top right corner of the case.
But of course the button shapes and font size are constrained somewhat by the need to make the panel look good as opposed to utilitarian like road signage or a vending machine
Martin Brennan

Rated 5 out of 5 stars

Excellent service

Excellent service

25 March 2026
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Reply from Brennan

Hello Philip
Thanks for the five stars - good to hear you are still enjoying your JB7
Martin

Rated 5 out of 5 stars

Excellent product that arrived very…

Excellent product that arrived very promptly after being ordered

25 March 2026
Brennan logo

Reply from Brennan

Hello Geoffrey
Thanks for the five stars. Glad you are enjoying your B3+. Also it sounds like you got the speaker leads in a timely fashion which is good because sales have been very strong lately and we sold out for a while.
Martin

Rated 5 out of 5 stars

Just what I was looking for.

My new Brennan B3+ gets a definite 5 from me but I do have a caveat to this that I shall mention later. I love the product itself and once I got into the mechanics of how it works it has been real fun ripping my CDs'. So far I have done about 200 CDs' in less than a week and if I could describe the exact machine onto which I wanted to get all of my CD collection in one place, easily accessible and with the ability to create my own playlists the Brennan B3+ would be as close as possible to my ideal. I had seen other reviews about lack of documentation and general support for the product but they turned out not to be a problem. Firstly I would recommend the Ray Dion Youtube videos on the product (the "Brennan B3 WebUI Description" video is marvellous for a beginner like me) and, having looked at the Brennan User Forum there appears to be tremendous help there. I have come across a few minor niggles with the software (e.g. certain characters are not accepted when editing track and CD names and the scroll bars can be a little temperamental) but I really like the product. As for the caveat that I mentioned; as time goes by how long will the CD remain mainstream and so can I trust that there will be real support for this type of product for many years to come. (My grandson laughs at me for using CDs' to listen to music!) So, if things go wrong in the future, will my large Brennan CD database and music files survive or will I end up with a stack of standalone CDs' once again?

1 April 2026
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Reply from Brennan

Hello Ian
Thank you for the five stars and helpful review. I know about Ray from the forum but I didn't know he had done a Youtube -I'll see if I can put a link on out website. Glad you are enjoying your B3+. We have plenty of JB7 owners who have had their JB7s coming up for 20 years. But I agree keep the CDs if you have the space.
Martin

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