Brentham Furniture Reviews 

536
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly and helpful, providing expert advice and ensuring every single order detail is handled with incredible care. People are especially pleased with the stunning beauty and high quality of the furniture and the smooth communication maintained from start to finish. Some people were satisfied with how simple it was to configure and order their desired pieces either online or directly over the phone. Consumers also noted that deliveries arrived promptly on schedule, helpful drivers kept them fully updated, and all heavy packaging was efficiently cleared away.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting seamless and... See more

Product

People report positive experiences with product, highlighting the exceptional quality and beautiful design of... See more

Staff

Reviewers highlight positive aspects of staff, describing them as extremely helpful, knowledgeable, and... See more

Service

Users describe positive interactions with service, highlighting an exceptional, personal approach from start... See more

Order

Reviewers mention positive feedback about order processes, highlighting easy online configurations and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A second purchase and still absolutely delighted! We recently bought our second sofa from Brenthams, and once again, Andy and the team were fantastic. Their consistency, attention to detail, and genu... See more

Company replied

Rated 5 out of 5 stars

The interaction with Brentham was smooth from start to finish. We knew what we wanted and were able to easily configure and order the chairs online. They immediately let me know what the estimated dat... See more

Company replied

Rated 5 out of 5 stars

A dining table and chairs. We came...We saw...We ordered. Expert advice on finish, style and even one or two very good alternatives. Realistic advice of length of time to delivery - advice tha... See more

Company replied

Rated 5 out of 5 stars

Thrilled to find such a lovely company online. Andy was more than helpful. The table we ordered came within a week. (Our local suppliers quoted delivery after Xmas 🙇‍♀️) We live in the north ea... See more

Company replied


Company details

  1. #8 of 395 best companies in Home Furniture Shop
  2. #5 of 227 best companies in Bedroom furniture shop
  3. #1 of 57 best companies in Furniture Accessories
  4. #4 of 92 best companies in Sofa store

Written by the company

Brentham Furniture is a family-run furniture store based in Ealing, West London, with over 60 years of experience helping customers create beautiful and comfortable homes. We believe in combining quality furniture with personal, friendly service — something that has earned us a 5-star reputation with our customers. We carefully select collections from some of the UK’s most trusted names in furniture. For contemporary living and dining, our Gallery Direct ranges offer stylish tables, chairs, storage, mirrors and accessories. For handcrafted British upholstery, we are proud stockists of Tetrad, including the popular Warwick, Constable, Harris Tweed and Jacaranda collections. We also offer timeless designs from Ercol, famous for elegant wood and upholstery pieces, and the world-renowned comfort of Stressless recliners and sofas. For modern dining with an Italian touch, Connubia by Calligaris brings sustainable style and creativity. Alongside these, we also feature classic brands such as Parker Knoll, Old Charm, Bradley Furniture, Sherborne, Spink & Edgar, Celebrity, Bentley Designs, and more. Customers choose Brentham Furniture for our clear communication, expert advice, and reliable in-house delivery service. We’re pleased to offer free delivery across much of the UK and interest-free credit options, making it easier to find the right furniture for every home. Whether you visit our London showroom on Pitshanger Lane or shop with us online, we aim to make the process simple, enjoyable, and stress-free — helping you discover furniture that combines craftsmanship, comfort, and style.


Contact info

5.0

Excellent

TrustScore 5 out of 5

536 reviews

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5.0

All reviews

(536)

142 reviews in the last 12 months

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tetrad

Rated 5 out of 5 stars

Excellent Service

We ordered two large Tetrad sofas from Brentham Furniture, sight unseen. We are in the South West, they were very competitive on price and extremely helpful and accommodating, arranging arm caps at a discount price. Delivery was a pleasure and they spent time assembling and dressing the sofas. Professional and polite, would highly recommend.

11 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Through Brentham Furniture I ordered 2 Tetrad Sofas. The sales process was excellent and I received considerable help in ordering the furniture. I had expected a considerable delivery time for my bespoke order but the furniture arrived early. The sofas from Tetrad are excellent very comfortable. I had ordered extra scatter cushions and this makes a considerable difference.
All in all a brilliant service from Brentham Furniture which I will be using again and I would highly recommend this company.

11 December 2022
Unprompted review
Rated 5 out of 5 stars

My chair is a Tetrad Constable Wing…

My chair is a Tetrad Constable Wing Chair and absolutely exactly what I wanted. I had to wait some time for it to arrive but it was worth the wait. Dan Fellingham, the Director of Brentham Furniture and his wife delivered the chair together, negotiating my cottage entrance with skill and patience. They were lovely and the whole experience was excellent. Thank you!

19 October 2022
Unprompted review
Rated 5 out of 5 stars

Very good customer service

Very good customer service from Brentham. It was a long wait for our sofas to be made, but worth it in the end. Brentham responded promptly to enquiries and phoned us the day before delivery to make sure we were prepared. One sofa was missing a couple of bolts and Dan arranged for Tetrad to post them directly to us, received the next day.

16 August 2022
Unprompted review
Rated 5 out of 5 stars

Great furniture, service and competitively priced.

Ordered our Tetrad Jacaranda sofas and footstool from Brentham Furniture and have been really happy with the service, price and the goods.
The lead time was quite long, but isn’t it for everything at the moment, but happily that fitted in perfectly with some works we were having done on our house.
Communication with Brentham was easy and excellent - I even received a reply to an email I’d sent on a Sunday!
The price for our furniture was the most competitive I could find online and we are really really happy with them.
Brentham will definitely be my go to now when looking for new furniture.

7 June 2022
Unprompted review
Rated 5 out of 5 stars

Excellent!

You have to go a long way these days to find a retailer who provides what I would call, ‘good old fashioned service.’ Brenthams certainly delivered this and more. From the beginning to the end of our purchase Andy was excellent. We bought two Tetrad sofas which we are delighted with. Unfortunately, we required some replacement cushion covers which had weaving faults. He sorted it all out, no fuss, no bother. First class company, would thoroughly recommend them.

25 May 2022
Unprompted review
Rated 5 out of 5 stars

Great service

I ordered Tetrad sofas from Brentham's website as I couldn't find them locally. They took a very long time to arrive, due to brexit and COVID, but none of that was under Brentham's control. They kept me informed about the process and answered emails promptly and politely.

The sofas are great, perfect for my room 😁 Well worth the wait.

19 January 2022
Unprompted review
Rated 5 out of 5 stars

Purchased two sofas and a chair from…

Purchased two sofas and a chair from Brentham. The service and help given by Andy was exceptional, and done in a very friendly manner. Living in Scotland it was so reassuring to place our order over the phone with Andy. Brentham we’re also the cheapest stockists of Tetrad sofas also with free delivery. Delivery service also excellent, arrived in perfect condition from Tetrad.
Highly delighted with furniture. Service from Andy and staff was exceptional. Thanks Again

3 August 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service!

We ordered a Tetrad sofa from Brentham’s and Covid caused inevitable delay to the initial delivery timescales.
Brentham’s were incredible at explaining the issues and paid out of their own pocket for a delivery company to collect the sofa from Tetrad and deliver to us to prevent any further delays, which we thought was an incredible gesture in what must be difficult times.
A nicer person we could not have hoped to deal with. The sofa looks perfect and we are delighted.
The delivery company were excellent and kept us really well updated with delivery times.
Thank you thank you thank you, we could not recommend this company enough!

26 November 2020
Unprompted review
Rated 5 out of 5 stars

Thank you

We ordered a Tetrad sofa and chair from Brentham in August. We were aware that COVID meant that the usual delivery estimate would be extended. When we reached the end of the extension, Brentham phoned us to explain the continuing difficulties and to explain that they had taken on a delivery company to deliver direct from Tetrad to the customer.
We were contacted a couple of days ago to arrange a date and our furniture arrived this morning. We were updated about timings, which was very useful.
The furniture is exactly what we wanted and we were very happy with the service from Brentham and their subcontracted delivery company.

20 November 2020
Unprompted review
Rated 5 out of 5 stars

Wonderful Service and Product!

We ordered 2 handmade Tetrad Sofas and matching footstool from Brenthams, just at the start of lockdown.
The items took a little longer than usual to arrive, which was completely understandable given the circumstances! We have been delighted to say that the little extra wait was well worth it.
The quality and craftsmanship of the finished product are just superb, with every small detail taken care of so beautifully.
Brenthams were fantastic to work with and kept us informed at each step, from order receipt and customisation confirmation, to notifying us of expected delivery dates.
The furniture was then delivered by a lovely company who again, kept us informed of delivery and checked that we were happy with all arrangements. On arrival, they placed the furniture in the chosen room and waited until I was happy with it before leaving.
An all round GREAT experience from start to finish, our Sofas are so comfortable, elegant and made to perfection! Thank you Brenthams 😁

7 September 2020
Unprompted review
Rated 5 out of 5 stars

5 star service

Just had delivery of my Tetrad Brampton sofa. Great price - the team were very helpful in assisting with the fabric choice. Delivery team very courteous. I would highly recommend Brenthams.

30 August 2018
Unprompted review
Rated 5 out of 5 stars

Best price and service for Tetrad sofas

We bought our 2 Tetrad Dalmore sofas and footstool from Brenthams. They appeared to be only place we could get the footstool in leather only. Price was great. Lead time not too long to wait and were actually delivered sooner than originally told. Sofas were brought into lounge and set up by delivery team. We have been so pleased our son also bought from Brenthams

12 May 2018
Unprompted review

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