Brew Box Coffee Reviews 20

Unfortunately it seems like they are going/have gone out of business, they just haven’t let anyone know about it. I haven’t received one normal order since December, and they haven’t responded to my latest email asking for a refund. I took my debit card info off the website as there was no other way to cancel my order, but they’ve still been trying to charge it. It’s too bad, we really enjoyed it while it was working properly.

Absolutely worst and most unreliable service. Coffee never arrives on time, if at all.. Avoid at all costs..

I currently have 3 unfulfilled orders, with multiple orders being cancelled with absolutely no explanation. I’ve received 1 bag of coffee since the first two weeks of January and yet I’m meant to have coffee delivered every two weeks.

Great coffee and delivery service!

Never received package

I cancelled my subscription after 1 delivery as the coffee was pretty much unusable and undrinkable.
I would also not expect an expensive high-end coffee delivery service, to ship me 3 months old coffee, but here we are...

Ordered the coffee advent calendar before Christmas, I gave the company a lot of leniency due to the holiday season but it's now been three weeks where it should have been possible for them to ship within a couple of days. They're not replying to emails, their website has not been updated and they have been inactive on social media for over a month. Tread cautiously it looks like there may not be anyone there.

Ordered a coffee Advent calendar and it was supposed to be delivered before Christmas but still waiting on it. I have sent three emails now asking where it is as never got a tracking number but still no one has got back to me or even acknowledged my emails. My money has been taken from my account but no product. Still waiting for a reply. Very poor customer service.

Very well presented in the box. Lovely size. Exciting to see all the different coffees

Ordered the Brewbox coffee advent calendar for my husband, he absolutely loves it said it’s one of the best gifts he’s ever received!

Great service. I love to get different beans from different roasters every month.

#13759 - 11 Jun, 2024 Paid Unfulfilled €50,04
#13719 - 24 May, 2024 Paid Fulfilled €48,45
#11235 - 09 Sep, 2022 Paid Fulfilled €36,00
#1836 - 15 Mar, 2020 Paid Fulfilled €18,60
#1142 - 16 Oct, 2019 Paid Fulfilled €45,60

As you can see I've given this company a fair shot however, in the five years since they've been in business to my knowledge there has been no improvements. It's a great idea...coffees from different roasters from one subscription however the execution in my experience has been abyssmal. I decided to give them another go May of this year and ordered on the 24th...my address autofilled incorrectly so I immediately contacted their customer service team and they said it would be rectified. Great happy out. Their website said orders would be shipped the 29th however by the 30th I had recieved no further information to confirm shipment so I reached out again. The customer service team said it had been shipped however I got notification from DPD the following day to say they had picked up the parcel that day. Still no tracking link from Brewbox though even though they said they had sent on these details so me. Anyway order arrives the 1st and I see they had not updated my proper address on the package and the coffee in the box is totally different to what I ordered. However, the coffee is still good and this is the end of their May run I decide to give them another go. I cancel the last submission and make another one as this seems to be the only way to update my address properly given their terrible website and customer services failure to do so. I order on the 11th of June, it says they ship the 12th. By the 24th of June I've heard nothing so I teach out to the customer service again. They reply "Apologies for the issues, I am looking into it and will have your order resolved to ship tomorrow." I get no further communication or a tracking link until the 27th of July when again DPD contacts me to to say they had picked up the parcel that day. I expect I will get the coffee tomorrow but don't hold out any hope that it'll be the coffee I ordered. I have cancelled my subscription as of today and do not intend on giving this company another shot. Such a pity....I have used many Irish coffee subscription services over the years and love the idea but it can't work without communication and accuracy.

The coffee is being used to make really good espresso. Delivered on time and with no fuss. A nice treat each month.

Great coffee and delivered when expected

Thank you for facilitating my enjoyment of excellent coffee beans from around the country and across the globe, the pleasure of morning would be much reduced without my Brew Box subscription

We recently bought a new coffee machine & subscription from Brewbox.ie and we're delighted with both!

A great monthly selection of coffee beans delivered to your door each month, it really is a great service.

They also have a great range of bean to cup machines available at competitive prices, perfect for any coffee connoisseurs out there.

Would highly recommend to anyone reading this review.

Thank you!