Experience is very god so far. Much better than I expected. The GPS is very accurate with parked locations, even provides addresses sonetimes, and the extended battery is as advertised. I’ve had it on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
BrickHouse Security is a user friendly company. I have 3 children and 3 gps devices on the vehicles. There are many features that are not supported by other tracking services. Trish has provided me... See more
Company replied
Very reliable service I give it a +A! Customer service is second to none, they work with you no matter your issue. It’s cheap compared to other services and the most important thing is they are reliab... See more
Company replied
I have looked for GPS trackers and tried a couple. I purchased ITagPro that was advertised as the best tracker. Only problem with it is that it operates using BlueTooth. So, if the vehicle is out of r... See more
Company replied
Company details
Written by the company
BrickHouse Security and BrickHouse GPS are two channels of the same GPS tracking company, founded in 2005. BrickHouse Security serves consumers, families, and small businesses looking for GPS vehicle trackers, personal GPS trackers, asset trackers, and dash cameras. BrickHouse GPS serves businesses, commercial fleets, and government agencies that need fleet telematics, asset tracking, ELD compliance, and connected-vehicle software solutions. Both channels are backed by the same team of GPS experts who have been helping customers track vehicles, equipment, and assets for over 20 years. We do not lock customers into long-term contracts. Every order comes with real support from people who know the products and will help you configure alerts, geofences, and reports to fit your specific needs. Whether you need a single GPS tracker for a personal vehicle or a fleet management platform for hundreds of assets, BrickHouse has a solution. We have earned a 4.9-star rating across hundreds of reviews because we treat every customer the same way, with the kind of personalized attention that larger providers reserve only for their biggest accounts.
Contact info
5718 W. 79th Street, 46278, Indianapolis, United States
- 800-654-7966
- support@brickhousesecurity.com
- www.brickhousesecurity.com
4.9
Excellent
880 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re pleased to hear Mervin made such a positive impression and kept communication clear and consistent throughout. We’ll be sure to pass this along to him!
love love them they are always on point…
love love them they are always on point MERVIN was so kind in helping me with my payment date 10/10 recommend
6 February 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for the kind words; they mean a lot to us. We’re glad to hear you’ve consistently had a great experience and that Mervin was able to help with your payment date. We’ll be sure to share this with him.
Love this product not as expensive as…
Love this product not as expensive as the rest , tracks gps hard braking , speed with timely updates when home or at work
6 February 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing this. We’re delighted to hear that you're enjoying our GPS product. It’s wonderful to know that the tracking features and alerts are providing you with the updates you need throughout your day. We appreciate you choosing us!
Great customer service and…
Great customer service and knowledgeable staff.
26 January 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your kind words! We are pleased to hear you had a wonderful experience and will continue to strive for excellent service.
***** Trish
Trish was very king and patient. Took me step by step and ensured that I was satisfied with all issues resolved before leaving.
5 February 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for the kind feedback! We strongly value taking the time to guide customers carefully and ensure everything is resolved, and we are glad Trish was able to provide that level of support for you.
Love this so much
Love this so much. It was really simple just charge up and and follow the instructions to set up an account and just put on trailer and ready to go. Took me 5 min to set up and mount on trailer. Love it
5 February 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We strive to make the setup process as easy as possible, so it’s wonderful to hear that you were up and running in just a few minutes. We’re glad our GPS product is working well on your trailer, and we truly appreciate your support.
Reply from BrickHouse Security / BrickHouse GPS
We're delighted to hear that! We're glad the GPS product is delivering accurate, reliable tracking and meeting your expectations. Thank you for sharing your experience.
The customer service is fantastic!
The customer service is fantastic!! Mervin was so helpful and quick to answer all my questions!!
2 February 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We're glad Mervin was able to guide you and respond quickly to your questions. We appreciate you taking the time to recognize our team's support!
I had the pleasure of being assisted by…
I had the pleasure of being assisted by Trish today. She was very pleasant, extremely helpful and got me back on track from what felt like a frustrating experience. A happy customer today you have made me! Thank you again Trish! I really appreciate your help!
2 February 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for taking the time to share your thoughtful feedback. We're glad to hear that Trish was able to step in and help turn the situation around for you. We'll be sure to share your kind words with her. Feedback like this truly means a lot to our team!
Mervin was very helpful and assisted me…
Mervin was very helpful and assisted me promptly and kindly. Thank you so much I am extremely satisfied with this service
1 February 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing this with us! We're happy to hear that Mervin assisted you promptly and with kindness. We'll make sure to pass along your appreciation to him.
Mervin was great
Mervin was great. He was able to answer my question fully and efficiently.
Mervin provided great customer support!
1 February 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for recognizing Mervin’s support! He works hard to make sure customers feel supported, and we’re glad he could assist you so efficiently.
Customer service experience
I reached out to Brickhouse Security this morning via their new SMS customer service option and Mervin was wonderful! He was quick to respond and fixed the issue I was having! I really appreciate the new SMS option and the quick, efficient service Mervin provided!
30 January 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re pleased to hear that our SMS support option offered a smooth and convenient way for you to contact us, and that Mervin was able to resolve your issue quickly. We will make sure to share your appreciation with him. We’re always here whenever you need assistance!
BrickHouse Security is a user friendly…
BrickHouse Security is a user friendly company. I have 3 children and 3 gps devices on the vehicles. There are many features that are not supported by other tracking services. Trish has provided me excellent service with many options available
I recommended to family and friends and they are very satisfied with their awesome service.
27 January 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
We are honored to be a part of your daily peace of mind, especially when it comes to staying connected with your family. We will be sure to share your kind words with Trish. Providing attentive and knowledgeable support is a priority for us, and we’re glad she was able to assist you and present the options you needed.
Thank you once again for your trust and for recommending us to your family and friends!
Easy & Accurate
The website is 100% user friendly. Directional emails were clear, concise, and accurate.
28 January 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We're glad you found our website user-friendly and our directional emails clear and accurate. Our goal is always to make the process straightforward from start to finish, and we truly appreciate your trust in us.
Great customer support
Customer service is very helpful and response time is quick which I really appreciate.
26 January 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re glad to know our team was able to assist you promptly and provide the support you needed. If you ever need assistance again, we’ll be here and ready to help.
Brickhouse is the best
Brickhouse is the best
security service that money can buy. All there products are top shelf. I will only buy from brickhouse because I can depend on them.
26 January 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback and continued support. We’re honored to provide GPS solutions you can rely on, and we truly appreciate the trust you’ve placed in us.
They are very helpful if you’re not…
They are very helpful if you’re not computer savvy. I was having trouble and they coached me through. Trish was wonderful.
26 January 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re glad that Trish made the experience easier and helped you feel confident using our service. We’ll ensure she hears your appreciation, and we’re always here if you need anything.
Excellent products
I have been using brick houses product for about six months now I can honestly say very nice tracking devices very nice program that you can utilize the tracking device from your phone or laptop or computer. The price is not bad is doable and the customer service is great.. I would recommend brick house security all of my friends and coworkers that need this type of product!!
25 January 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback and for your continued trust in us! We’re delighted to hear about your positive experience with our GPS devices, platform, and customer service. We truly appreciate your recommendation of BrickHouse Security, and please know that we are always here to assist you if you need anything in the future.
Works well.
Works well. Sometimes it has missing time. You can see where the unit is, but sometimes not the route taken to get there. Overall is a great product and service.
23 January 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for the feedback. We’re glad to hear the GPS device has been working well overall and that you’ve had a great experience with our service. We’re sorry to hear about the missing time and route history, and we’d be happy to look into that for you. Please feel free to reach out to our support team so we can help ensure everything is working as expected.
Trish was able to help us with a refund…
Trish was able to help us with a refund on a tracker we no longer used. She also, gave me information on my other vehicle tracker and pricing upcoming.
21 January 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. We’re pleased to know that Trish made the refund process easy and offered useful information about your other device and subscription. We truly appreciate your trust, and our team is always here to assist you if you need anything further.
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