Experience is very god so far. Much better than I expected. The GPS is very accurate with parked locations, even provides addresses sonetimes, and the extended battery is as advertised. I’ve had it on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
BrickHouse Security is a user friendly company. I have 3 children and 3 gps devices on the vehicles. There are many features that are not supported by other tracking services. Trish has provided me... See more
Company replied
Very reliable service I give it a +A! Customer service is second to none, they work with you no matter your issue. It’s cheap compared to other services and the most important thing is they are reliab... See more
Company replied
I have looked for GPS trackers and tried a couple. I purchased ITagPro that was advertised as the best tracker. Only problem with it is that it operates using BlueTooth. So, if the vehicle is out of r... See more
Company replied
Company details
Written by the company
BrickHouse Security and BrickHouse GPS are two channels of the same GPS tracking company, founded in 2005. BrickHouse Security serves consumers, families, and small businesses looking for GPS vehicle trackers, personal GPS trackers, asset trackers, and dash cameras. BrickHouse GPS serves businesses, commercial fleets, and government agencies that need fleet telematics, asset tracking, ELD compliance, and connected-vehicle software solutions. Both channels are backed by the same team of GPS experts who have been helping customers track vehicles, equipment, and assets for over 20 years. We do not lock customers into long-term contracts. Every order comes with real support from people who know the products and will help you configure alerts, geofences, and reports to fit your specific needs. Whether you need a single GPS tracker for a personal vehicle or a fleet management platform for hundreds of assets, BrickHouse has a solution. We have earned a 4.9-star rating across hundreds of reviews because we treat every customer the same way, with the kind of personalized attention that larger providers reserve only for their biggest accounts.
Contact info
5718 W. 79th Street, 46278, Indianapolis, United States
- 800-654-7966
- support@brickhousesecurity.com
- www.brickhousesecurity.com
4.9
Excellent
880 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
⭐️⭐️⭐️⭐️⭐️absolutely love this device highly…
⭐️⭐️⭐️⭐️⭐️absolutely love this device highly recommend
15 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your five-star review! We are thrilled to hear that you love your GPS device and would highly recommend it. Your support means a great deal to us.
Trackers are on spot
There trackers are great and also good prices for the subscription the app is on point of where your car is at and will always keep this product and also kelvin was helpful and helped me out setting a new device
13 November 2025
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We're glad to hear you're enjoying the trackers, the app, and the value of the subscription. It's wonderful to know Kelvin was able to help you get your new device set up.
We appreciate you choosing BrickHouse Security and sharing your experience with us.
BrickHouse is amazing
BrickHouse is amazing! They made it so easy to get my gps set up and their customer service is unparalleled. Their products are very affordable as well. Czarmaine helped me quickly and efficiently and it was 8pm! I highly recommend BrickHouse for your gps tracking needs:)
20 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. Czarmaine will be thrilled to know her quick assistance made such a positive impression.
We're grateful for your recommendation and even happier to hear that the entire experience, from setup to support, stood out to you. We're always here if you need anything.
Seems like a very reliable a piece of technology.I've only been a subscriber for less than a month.But I have to say it's lived up to standards
I've only been a subscribers less than a month now and I'm very satisfied with the way it tracks with the notifications and overall general. How easy it is to use? I would recommend it too many of my friends and I am very pleased so far with the product and I would like to extend my warmest, thanks to trish, who i've had the pleasure of talking to several times thank you, trish
19 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. We're glad to hear that, even in your first month, the device has been reliable and easy to use, and that you're very satisfied with the tracking and notifications. It's also wonderful to hear your kind words for Trish; she'll really appreciate that.
We're grateful for your recommendation and support. We're always here for you!
Excellent app
Excellent app. Does what i need it to for my rental company
20 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you! We're glad to hear the app is working well for your rental company and meeting your needs. We appreciate your trust and are here if you ever need support.
I needed a report for a specific…
I needed a report for a specific address the unit was parked with the time frame. They were able to help direct me with instructions to find this information. Trish was highly responsive with my request and made my day! I recommend their exceptional customer service to anyone who needs a good GPS tracking unit and software.
20 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
We're glad to hear that Trish was able to help you find the information you needed and provide clear guidance throughout the process. She will be happy to know that her assistance was appreciated.
Thank you for your recommendation and for choosing us for your GPS tracking needs!
I just chatted with Czarmaine from…
I just chatted with Czarmaine from customer support and she was so helpful. I love the monitoring device that I have and am very happy with the service that Brick house provides.
20 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We're glad to hear that you love your GPS device and that you've had a positive experience with our team. I'm sure Czarmaine will be happy to know her assistance was appreciated.
Very reliable service I give it a +A
Very reliable service I give it a +A! Customer service is second to none, they work with you no matter your issue. It’s cheap compared to other services and the most important thing is they are reliable! I strongly recommend them to anyone who seeks this type of service! Hands down one of the best companies I have ever dealt with! Trish was my representative and she is truly a lifesaver
13 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your kind words! We’re pleased to hear that you find our service reliable and easy to work with, and that our team has been helpful throughout the process. Trish will be thrilled to know she made such a positive impact on your experience.
We appreciate your recommendation and thank you for choosing BrickHouse Security. We are grateful for your support!
This is my second tracking device
This is my second tracking device. Ordering was easy, shipping was fast and setup was hassle free. If you need it, customer service is great and very helpful.
6 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for returning to us for your second device! We're pleased to hear that the ordering process, shipping, and setup all went smoothly. It’s great to know that our customer service team has been helpful whenever you needed them. We truly appreciate your continued trust in our products and services.
The representative TRISH provided a…
The representative TRISH provided a detailed account payment status promptly and in a timely manner.
18 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience with us. We are glad to hear that Trish promptly provided you with a clear and detailed update on the status of your account payment.
We will make sure to pass along your kind words to her, and we are always here to assist you whenever you need help.
The gps works really well
The gps works really well. Im very happy with it. I'm able to get exact location. And a full history. And more
The agent Czarmaine assisted me.
15 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you! We're thrilled to hear that you are satisfied with the GPS device and its accuracy. It's wonderful that the real-time tracking and history features are performing well for you.
We appreciate your feedback and are here to assist you if you need any further help.
Great product very accurate still…
Great product very accurate still learning the app but that's me not the app .. great customer service.. fast shipping ... right on target highly recommend their product and service
8 May 2026
Unprompted review
Assisted by Czarmaine
This is one of the best GPS tracking device ever. I strongly encourage couples or people in relationships or people who just want a reliable gps tracker to buy one no need for airtags anymore.
9 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We're thrilled to hear that our GPS tracker has earned your trust. We truly appreciate your recommendation and are grateful for your support.
Brickhouse is a very dependable service…
Brickhouse is a very dependable service with quality merchandise and professional service at a reasonable price thank you.
14 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your kind words. We are thrilled to hear that you find BrickHouse Security to be reliable and that you are satisfied with the quality of our products, the professionalism of our service, and the value we provide. We truly appreciate your trust and support.
Quick response to my issue
Quick response to my issue. Mervin was the associate helping with my issue. He took care of the problem within minutes and was extremely professional throughout the entire chat.
14 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. We’re glad Mervin could resolve your issue quickly and provide professional and efficient support. We appreciate your feedback and will be sure to share it with him.
Easy communication
This is the easiest way to communicate and ask questions!! Mervin was a great help and answered my questions quickly and precisely! I’m impressed with how simple it is to send a text and get e reply immediately! I truly love this service that is provided!!
14 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re glad to hear that our text support helped you get the answers you needed. Our goal is to provide quick and helpful assistance, so it’s great to know that Mervin was able to answer your questions clearly and efficiently. We’ll be sure to pass along your kind words to him!
I have had Brickhouse Brickhouse…
I have had Brickhouse Brickhouse security for a long time. We first got it when our daughter was driven to Oxford , ms for college. We knew she would be on old country roads with no cell service and the satisfaction of knowing we knew where she was because of Brickhouse was immeasurable! My husband liked it so much he put one in my card for traveling back and forth to New Orleans. The service is easy to use and he loves checking the breadcrumbs to see where our daughter is. I can’t say enough about Brickhouse’s products and customer service especially Trish!
13 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience and for being a longtime customer of BrickHouse Security! It truly means a lot to us to hear how our products have brought peace of mind to your family. We're glad we could help you stay connected with your daughter during her college years and support you on your travels. Stories like yours remind us why we do what we do.
We're also thrilled to hear that Trish made such a positive impact on your experience. Thank you for your trust in us. We look forward to continuing to serve you and your family for many years to come.
Great company
They make great devices and have fantastic customer service. I’ve never had a hard time with them, their products, or getting ahold of people for help. Highly recommended if you need gps devices or security hardware. Trish was fantastic and helped with all my questions.
11 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you! We are thrilled to hear that you had such a positive experience with our products and customer service.
We’re especially glad Trish was able to assist you and make the process easy. Your recommendation means a lot to us, and we truly appreciate your continued trust and support.
Mervin helped me pay my bill
Mervin helped me pay my bill. I couldn't find how to accomplish this, so I asked for help. He helped me update my card information and then used it to pay my account balance right away! Great customer service!!!
12 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We're glad to hear Mervin was able to assist with updating your payment information and processing your payment quickly. We'll be sure to share your appreciation with him. If you need anything else, we're always here to assist you.
BrickHouse Security has excellent…
BrickHouse Security has excellent customer service! No waiting in a queue. Trish was quick and knowledgeable. She made it easy to correct my problem. In less than 5 minutes we were finished. Excellent service and excellent company. I also love knowing exactly where my vehicles are at all times. This service is worth every penny! Love it!
10 May 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for such a thoughtful review. We’re thrilled to hear that Trish was quick, knowledgeable, and able to resolve your issue in just a few minutes. It’s also great to know the service is giving you peace of mind and helping you easily keep track of your vehicles.
We truly appreciate your trust and kind words, and we’re always here whenever you need us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.