Experience is very god so far. Much better than I expected. The GPS is very accurate with parked locations, even provides addresses sonetimes, and the extended battery is as advertised. I’ve had it on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
BrickHouse Security is a user friendly company. I have 3 children and 3 gps devices on the vehicles. There are many features that are not supported by other tracking services. Trish has provided me... See more
Company replied
Very reliable service I give it a +A! Customer service is second to none, they work with you no matter your issue. It’s cheap compared to other services and the most important thing is they are reliab... See more
Company replied
I have looked for GPS trackers and tried a couple. I purchased ITagPro that was advertised as the best tracker. Only problem with it is that it operates using BlueTooth. So, if the vehicle is out of r... See more
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Company details
Written by the company
BrickHouse Security and BrickHouse GPS are two channels of the same GPS tracking company, founded in 2005. BrickHouse Security serves consumers, families, and small businesses looking for GPS vehicle trackers, personal GPS trackers, asset trackers, and dash cameras. BrickHouse GPS serves businesses, commercial fleets, and government agencies that need fleet telematics, asset tracking, ELD compliance, and connected-vehicle software solutions. Both channels are backed by the same team of GPS experts who have been helping customers track vehicles, equipment, and assets for over 20 years. We do not lock customers into long-term contracts. Every order comes with real support from people who know the products and will help you configure alerts, geofences, and reports to fit your specific needs. Whether you need a single GPS tracker for a personal vehicle or a fleet management platform for hundreds of assets, BrickHouse has a solution. We have earned a 4.9-star rating across hundreds of reviews because we treat every customer the same way, with the kind of personalized attention that larger providers reserve only for their biggest accounts.
Contact info
5718 W. 79th Street, 46278, Indianapolis, United States
- 800-654-7966
- support@brickhousesecurity.com
- www.brickhousesecurity.com
4.9
Excellent
880 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Good tracking
Im not good wth answering to calls , these guys are n n on piunt
10 March 2026
Unprompted review
Device Issue
(Mervin) helped me with a device issue and made the process quick and easy. He was friendly, patient, and got everything working again. Great customer service!
13 March 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience! We’re glad to hear that Mervin was able to assist you quickly and easily with the device issue. We will make sure to pass along your kind words. Please don’t hesitate to reach out anytime. We’re always happy to help!
Marvin was quick to assist me and…
Marvin was quick to assist me and solved my issue in a timely manner.Was friendly and informative.
13 March 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re happy to hear Mervin was able to assist you quickly and provide helpful information. We’ll be sure to share this with him!
Reliable and exact location
Reliable and exact location! I purchased devices from BrickHouse to track my daughter who travels out of the country for school a lot. The devices are very accurate and show location details that cells phones do not show. The app is easy to use and I appreciate BrickHouse for the ease and convenience of the technology.
12 March 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We understand how important it is to stay connected with loved ones while they’re traveling, and we’re glad our GPS devices can provide that peace of mind.
We’re also happy to hear that our app has been easy to use and convenient for you. Thank you for choosing us and trusting our GPS solutions.
The tracking service is great
The tracking service is great also I love the customer service of the company, Czarmaine is nice, helpful, thank you so much!
9 March 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your kind words! We’re glad to hear you’re enjoying our GPS service and had a great experience with our customer support. We’ll be sure to share your feedback with Czarmaine, she’ll truly appreciate it.
I been using Brickhouse’s security for 3 years and no issues
I been using Brickhouse’s security services for about 3years now and I never had any issues with the service or the devices and customer service representatives are there to assist you with any help that you might need…I highly recommend them friends and family..Czarmaine has been assisting me and was very helpful..thanks again Czarmaine..
10 March 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your continued trust over the past three years! We’re glad to hear everything has been working smoothly and that our team has been there when you needed help.
We truly appreciate your recommendation and your kind words for Czarmaine. We’ll be sure to pass them along.
The device is easy to set up and…
The device is easy to set up and install and all though it's not always exactly in the right spot it's still super accurate and it gives lots of different types of data like speed it's traveling at and common roads it travels on
2 March 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. We’re glad to hear the setup was easy and that you’re finding value in features like speed and travel history.
In terms of location, GPS accuracy can vary slightly depending on factors such as signal strength, nearby buildings, and terrain. If anything ever seems off or out of the ordinary, please don’t hesitate to reach out. We’re always here to help and make sure everything is working the way it should.
Fast shipping
Fast shipping, easy to use and trish gave me great customer service!!
10 March 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. We’re pleased to hear that everything went smoothly from shipping to setup, and we will definitely pass along your appreciation to Trish.
Way better than many others I looked into
It’s a great app and gps tracker. I’m actually glad I chose this one out of the maybe 8 different brands/types I looked into. It’s perfect honestly
10 March 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re glad our GPS solution has been a great fit for you! Should you have any questions or need support, our team is always happy to assist.
This device did exactly what I needed…
This device did exactly what I needed it too. Really recommend it!
10 March 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your recommendation! We’re glad to hear our GPS product met your needs and expectations. Our team is always ready to assist whenever needed.
Great customer service
Well the first one I got ended up coming off and they sent me a new one right away Czarmaine helped me today overall customer service has been amazing.
28 February 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience! We're sorry to hear that the first device didn't stay in place, but we're glad we were able to send a replacement quickly. We will also share your feedback with Czarmaine. If you need anything else, we're always here to help.
Had a unit go down
Had a unit go down. Service rep was on it ! Sent replacement same day, even adjusted billing for seamless transition to new one. Great peace of mind always knowing where my ATV is. Thanks guys.
2 March 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re happy our team could help quickly and make the unit replacement and billing process easy for you. Knowing that you feel at ease with your ATV’s visibility is exactly what we hope for. Thank you again for your support!
This is a Excellent device & service…
This is a Excellent device & service for Tracking your drivers location
2 March 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re glad to hear that our GPS solution and service have been effective for your needs, particularly in driver tracking. We appreciate your support!
Highly recommended
They always respond to my inquiries very quickly and always resolve any issues I'm experiencing. Their devices and service are both very affordable too! I purchased the EON Odyssey and it's been almost 2 month now and I haven't had to charge it again. Very satisfied wish Brickhouse and will definitely continue doing business with them. Unfortunately the support doesn't have the best hours and are usually gone for the day kinda early, but they always respond first thing the next morning.
5 March 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your kind words and recommendation! We're thrilled to hear that the EON Odyssey is performing well for you. Its long battery life is definitely one of our favorite features as well.
We also appreciate you highlighting our support team and the excellent service they provide, as well as sharing your feedback about our support hours. We’re always looking for ways to improve, and we make sure to respond to every inquiry as quickly as we can. Customers can text our support line at any time, and if a message comes in after hours, we’ll respond first thing when we’re back.
If you ever need help outside of our support hours, we also have helpful articles on our website covering many common questions and concerns, available anytime.
Thank you again for choosing us, and we look forward to continuing to support you!
This is a amazing products and helps in…
This is a amazing products and helps in so many factors, the support team is amazing and quick shout out to Mervin for resolving a location change quickly!
3 March 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We are pleased to hear that our GPS product has been helpful to you, and we appreciate your acknowledgment of Mervin’s prompt support in addressing your technical concern. We will pass along your appreciation to him.
It's such a great way to protect your…
It's such a great way to protect your loved ones this device the Brick House security device is actually has a very high standards and they're very high quality that I've ever used it gives you long-term before you charge it so you don't have to worry about it charging time, I only charge it once a week and it's still has more charging in it and the magnet is very powerful that can stick on any metal piece in your car that you don't have to insert it inside, I used it where I can stick it outside the car and it's very safe and it gives you the most accurate locations every time it works because it's has the most accurate signals that can be sent. The Brick House security device is top 10 service I've ever used and the representatives right there answering all your questions and solving every single problem that you might face. I always get a reply from the representative [Kelvin] who is very cooperative and professional in his job that can gives you any answers or concerns that you might have and he makes things easy especially first time when I install it, Kelvin walked me through every steps and made it very easy for me he's very professional and has a legit customer service that you will never find anywhere. I highly recommend Brick House security device for everyone. Thank you so much Kelvin for your help and your advices I will definitely stick with this service for good. Thank you for being there for me and my family.
2 February 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We are pleased to know that our GPS product's accuracy has reliably met your needs. If you require any assistance, we are always here to help.
I have been using various product…
I have been using various product models for years to track a personal vehicle . It works very well and it’s very easy to install.
1 March 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your continued trust over the years! We are glad to hear that our products have consistently met your needs and that installation has been simple and convenient. We truly appreciate your support and are always here to assist you if you need anything.
Mervin was very helpful and answered my…
Mervin was very helpful and answered my questions regarding some issues with the login process. After speaking with him I was able to get everything working properly.
1 March 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. We’re glad to hear that Mervin was able to guide you through the login issues and get everything working properly again. We will continue to be here to ensure that everything runs smoothly for you.
Staff has been more than helpful,I…
Staff has been more than helpful,I really appreciate the reduced rate and technical support is top shelf-im a happy customer
27 February 2026
Unprompted review
Reply from BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re glad to have assisted you with the rate, and that our support team has been helpful throughout the process. We will continue to do our best to support you!
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