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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product selection, highlighting its abundance and ease of finding specific items, including rare and discontinued parts. The website is frequently commended for its user-friendliness, intuitive navigation, and effective search functions. Many people appreciate the efficient delivery service, noting quick shipping and well-packaged orders, often arriving in excellent condition. Consumers also find the ordering process straightforward and the prices reasonable, especially for the value received. However, some customers also noted issues with delivery, with a few instances of lost parcels or orders not being received as expected. A small number of people were dissatisfied with the pricing of certain items, finding some sellers to have overpriced products. Additionally, a few reviewers mentioned receiving incomplete or incorrect orders, which led to dissatisfaction with the resolution process.

What people talk about most

Product

Clients share positive opinions on product. Customers consistently praise the platform for its extensive... See more

Website

Users describe positive interactions with the website, frequently highlighting its ease of use and intuitive... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Order

Customers generally express satisfaction with the ordering process. Many reviewers report having placed... See more

Price

Reviewers highlight positive aspects of price. Many customers found prices to be very reasonable, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recovered a number of lego sets from our loft that we'd originally bought for our kids in the 1980's in ordr to pass them on to our grandkids. Had to check they were complete first of course; unha... See more

Rated 5 out of 5 stars

Website very easy to use, better shipping and payment options and much smoother process than the other place. Lawrence provides super speedy reply/help with any site admin Will be placing all my or... See more

Rated 5 out of 5 stars

Ive been using Brickowl for a year now and I am very impressed. The multiple cart system (while confusing to some) is really handy when looking for an optimum seller to get everything from. Any minor... See more

Rated 5 out of 5 stars

I have been using Brick Owl now for a few months and its fantastic. Feeling creative and need to add a new dimension to your builds, design it and get the parts sent out to you. Found i was missing so... See more


Company details

  1. Online marketplace

Written by the company

Brick Owl is the largest independent LEGO marketplace to buy and sell LEGO Parts, Minifigures and Sets


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

294 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very efficient system

Great to have sellers gathered in one site and the system worked smoothly and efficiently. I was able to get most of the bricks I needed and used different sellers. Richards Bricks and Brick Owl make a good team

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Good range of products

Good range of products, I've ordered numerous times from multiple sellers and never had a problem. The site is easy to navigate, I find it simpler to use than bricklink.com. It's my go to market for Lego

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Lego Marketplace Extraordinaire

Excellent site to purchase Lego through. It acts as a market place for hundreds of sellers. Automatically divides orders between different suppliers to get you the best deal. I go nowhere esle to look for my Lego spares and extras.

23 August 2024
Unprompted review
Rated 3 out of 5 stars

First time user I didn't get what I…

First time user I didn't get what I asked for. Probably not their fault. The way they provide the information or options is confusing. You think you are getting what you want to order but when it arrives half of it is missing. They provide a selection of suppliers but don't tell you clearly you are going to miss pieces.

4 August 2024
Unprompted review
Brickowl logo

Reply from Brickowl

I'm sorry to hear of the trouble that you have had. We will contact you about this to see if we can work out what the issue was. Certainly you should not be missing pieces.

Rated 5 out of 5 stars

Brickowl provides a variety of vendors…

Brickowl provides a variety of vendors with the widest selection of bricks I have discovered. I have found one vendor that has helped build a catalogue of Lego Spike Prime bricks that have been difficult to acquire elsewhere. They are my go to source for my coding Legos.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

A great place to buy Lego parts from

A great platform for buying Lego parts. Brick Owl are an online selling site for people selling Lego parts. I’ve bought from about 10+ different sellers and been really pleased. The site deals with the order details/payment and the seller sends the order. I’ve had 1 issue of an item being damaged and 1 of items missing, in both cases the seller has sorted out the problem very quickly. Really pleased with brick owl and all the sellers I’ve bought from.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Fastest

Fastest, easiest, cheapest way to find exactly the right pieces you need.
Fast shipping by the vendors, accuracy in orders, just a great site to buy your lego from.
If you can't find what you need at Brickowl, it doesn't exist !

27 July 2024
Unprompted review
Rated 5 out of 5 stars

Easiest

Easiest, cheapest way on the internet to find and order specific lego pieces. THANK YOU!!!

27 July 2024
Unprompted review
Rated 5 out of 5 stars

Better UI than BrickLink

Really prefer BrickOwl over BrickLink because of more user friendly UI! Obviously experiences about the different sellers on this platform can vary greatly, but so far I've personally made over 200 orders trough this site never had any critical problems that I didn't manage to sort out with the sellers!

20 July 2024
Unprompted review
Rated 1 out of 5 stars

Had a buy and switch buyer overseas…

Had a buy and switch buyer overseas and....
Had a buy and switch buyer overseas and the buyer did a PayPal dispute saying they were not as described and he lost his dispute wanting me to pay for return shipping. The buyer attempted to extort $50.00 in return shipping when I only paid $28.00. PayPal said he had to return the items at his expense, although they were not mine(Seller) I reluctantly agreed to take the items back. He turned me in to Brick Owl and Mr. L Administrator of Brickowl(thats what i will call him), which in turn suspended my store for "Unprofessional Store Page," Because I put the buyers username on my store page letting people know because of him I would no longer do International shipping. When I got notified I took it down immediately and said I would not do it again. Well that was not good enough for Mr. L, he also said I HAD to payback the buyer for the parts AND the return shipping. Well IMO the buyer made PayPal his "agent", not this Mr. L. He wants to be another Amazon in my opinion, and puts himself over the PayPal arrangements or disputes that the seller/buyer & PayPal have already agreed to. I will not pay for return shipping for what I know to be a buy and switch. I have chosen to remain suspended and not go back to Brick Owl as it was only 1% of my Lego sales anyway. Good Luck with Brick Owl & Mr. L.

30 June 2024
Unprompted review

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