Nasty cheap pump, worth less than a few cents. Broke on attempting to pump the first ball. Chasing refund out of principle for 4 months now. Keep getting told its coming. Balls certainly dont reflect... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Such a disappointment. Bought this for my football mad 9 year old grandson. Opened the box expecting to find a wonderful brightly coloured ball & instead saw a deflated black coloured ball which need... See more
Company replied
Don’t waste your money.. ordered 2 rugby balls for my sons Firstly they did arrive promptly but disappointed they were just defeated in bags ( no fancy boxes as advertised on social media platforms... See more
As someone who is always looking to improve my game, I was thrilled to discover these LED golf balls. The fact that they have a battery life of 50 hours means I can play to my heart's content without... See more
Company replied
Company details
Written by the company
BRIGHT was created to transform the way we channel imagination, inspiration, and innovation into the way we play sports. Play in the Future.
Contact info
Netherlands
- support@brightsport.com
- www.brightsport.com
Breach of guidelines
Helpful and answer right away
1 September 2025
It’s expensive
Looks cool, very excited to receive purchase, good sale but still expensive
16 August 2025
Reply from BRIGHT Sport
Hey there! Thanks so much for your feedback — we totally get that it can feel a bit pricey, even with a good sale. We do our best to balance quality with the uniqueness of the ball’s design (and that video magic effect 😄), but we really appreciate you giving it a shot.
Hope it brings lots of fun once it arrives! Let us know if you need anything in the meantime.
Such a disappointment
Such a disappointment. Bought this for my football mad 9 year old grandson. Opened the box expecting to find a wonderful brightly coloured ball & instead saw a deflated black coloured ball which needed a pump to blow it up. Once blown up it remained almost totally black so absolutely nothing like the sales videos. Total scam & a complete waste of money. Worst of all was the disappointment for my grandson.
25 July 2025
Unprompted review
Reply from BRIGHT Sport
Hi there, we’re really sorry to hear this left both you and your grandson disappointed — that’s the last thing we ever want. We totally get how underwhelming it must’ve felt opening the box expecting something vibrant, only to be confused by how the ball looks in person.
Just to clarify for others reading too: the ball is designed with a special reflective layer that reacts to camera flash or lighting in videos, which is what creates that glowing effect in the clips we show. It doesn’t light up on its own, and we try to highlight that clearly on our product page — but if that didn’t come across clearly enough, that’s on us.
We really appreciate the feedback and are taking notes on how we can do a better job setting the right expectations from the start. If you’d like help with your order, feel free to message us directly. We’re happy to assist.
Scam do not buy
Shipping took forever two weeks longer than the ETA missed my nephews birthday. Courier company they use is useless said they were coming twice on two separte occasions waited all day for them didnt show up. The ball is stupid doesnt even do anything different to a regular ball unless being filmed with a flash then just looks bright on the phone what a falsely advertised gimmick.
1 July 2025
Unprompted review
Reply from BRIGHT Sport
Hey Miss B, I’m really sorry to hear about your experience. That sounds super frustrating especially with the shipping delays and your nephew’s birthday being impacted. We completely understand how disappointing that must have been.
The ball is made with a reflective coating that reacts to camera flash or lighting, which is what creates that glow effect in videos and photos. It won’t glow in the dark on its own, and we try to show and explain that clearly in our ads and on the site. But if it came across differently, we're sorry!
We always want to be better so we appreciate your feedback, even if it’s tough to read. If you’d like us to look into your specific delivery experience or help out in any way, feel free to shoot us a message directly. We’re here to help.
Scam company
Scam company
Item delivered and then taken by courier later that evening
Company refused to provide the courier details or refund the purchase
1 July 2025
Unprompted review
Reply from BRIGHT Sport
Hi there, I’m really sorry to hear about what happened with your delivery. That definitely shouldn’t happen and I can imagine how upsetting it must be.
We’d never want anyone to feel scammed. If a package was delivered and then went missing, that’s absolutely something we want to look into. We always work closely with our delivery partners to track down issues like this, but we also have to follow specific procedures before issuing refunds or replacements.
If you haven’t already, please message us directly with your order number so we can take a closer look and see what we can do to help. We’re here to make things right if something went wrong.
Scam company do not purchase this ball
Scam company do not purchase this ball. It doesn’t light up even when using a camera with flashlight. I have requested a refund as I was under the impression the ball lights up when being used and not just when a camera is used. Rubbish do not buy.
9 June 2025
Unprompted review
Reply from BRIGHT Sport
Hi Sandra,
We completely understand your disappointment — the BRIGHT™ Ball doesn’t light up from an internal bulb. Its reflective coating is designed to glow vividly when hit by direct light (like a phone flash or stadium spotlight), similar to how road-safety gear or reflective sneakers work.
That said, if the ball you received isn’t reflecting as described, please email support@brightsport.com and we’ll help with a replacement or refund right away.
We want every customer to enjoy the experience the product was designed for.
— The Bright Sport Team ⚡
0 Stars would be better
This company sold me a 4.5x4.5 spot on our school t-shirts. The ad is 4x2.5. They are unprofessional and unresponsive. I did some quick math and it looks like the per shirt charge was about 55.00. When questioning the ad size this person Chase Hedden-Nicely stated a recommendation that in the future I should make the logo larger. I thought that is what there graphic dept. was for. I spoke with them preprinting and they assured me of the correct size and the company will do nothing.
3 March 2025
Unprompted review
Reply from BRIGHT Sport
Hi there,
Thanks for your review, but we believe this might be for a different company. Bright Sport doesn't offer printing services or school t-shirt ad placements, and we don’t have anyone named Chase on our team.
If your order was placed through another brand or website, we recommend reaching out to their support team directly for help. Just wanted to clarify for anyone else reading this to avoid confusion.
Wishing you all the best in getting it resolved.
Bright Sport Team
If I could give negative stars I would
If I could give negative stars I would. In short, the balls are expensive pieces of junk. Save your money. Scam.
25 December 2024
Unprompted review
Reply from BRIGHT Sport
Hey there,
We’re sorry to hear you feel that way. Our balls are designed with a specific visual purpose in mind—they shine their brightest when filmed with a camera flash, just like in our videos. We totally get that if you were expecting something else, it can feel disappointing.
We always aim to deliver a cool and creative experience, but if something didn’t meet your expectations, feel free to reach out to our team at support@brightsport.com. We're here to help and want to make things right where we can.
Thanks for sharing your thoughts, and we hope we get the chance to turn things around for you.
Bright Sport Team
My order was delayed during the Canada…
My order was delayed during the Canada post strike in December 2024. I was given the option to cancel. I received an email confirmation of the cancellation. My refund never came. In April 2025 my order showed up. 3 consecutive emails and no response to return and get refund.
25 April 2025
Unprompted review
Reply from BRIGHT Sport
Hey there,
Thanks for taking the time to share this. We’re really sorry for the confusion and delays surrounding your order and cancellation. It sounds like the strike caused a pretty frustrating situation, and we understand how it can be extra disappointing to receive something months later that you had already canceled.
If you haven’t already, please reach out to us again at support@brightsport.com with your order number. Since your review didn’t include an email or reference, we’re not able to locate it just yet—but we definitely want to help you get this sorted.
Appreciate your patience, and we’ll do our best to make things right.
Bright Sport Team
SCAM COMPANY READ & AVOID
Awful received a faulty item and it was meant to be a gift unfortunately no correspondence with regards to returning for a refund. Eventually we receive an email and they only offer a replacement this is against the law and does not follow suit with their supposedly 30day money back gurantee! AVOID at all costs.
Update:
I wanted to share my recent experience with Bright regarding a faulty item I purchased. Despite multiple emails back and forth, they refused to issue a refund.
Frustrated, I decided to escalate the matter through PayPal, where I had a smooth dispute process. I provided all the necessary details, including the correspondence with Bright, and PayPal ultimately ruled in my favor, confirming that Bright was in the wrong.
While I appreciate PayPal's assistance in resolving the issue, I cannot express my disappointment with Bright. Their lack of customer service and unwillingness to take responsibility for their faulty product has left a sour taste. I cannot recommend Bright to anyone, nor would I consider purchasing from them again.
If you're considering a purchase, I suggest looking elsewhere for a company that values its customers and stands behind its
products.
9 April 2025
Unprompted review
Reply from BRIGHT Sport
Hey Natasha,
Thanks for sharing your feedback. We’re really sorry to hear this wasn’t a smooth experience for you. We do have a 30-day money-back guarantee, and while replacements are often the fastest way to resolve faulty item issues, we completely understand your frustration if the process didn’t feel fair or transparent.
We always try to stick to our policies while still helping customers as best we can. If you’re open to giving it another go, our team at support@brightsport.com is here and ready to assist.
Bright Sport Team
The product doesn't look like the…
The product doesn't look like the advertisement ads , I tried to get a refund and send the product back and it was HELL. By the time I finished the back and fwd emails , the cancelation policy time frame kicked in and I didn't get a refund. DONt GET SCAM by this people , Dont PAy for cheap products.
9 December 2024
Unprompted review
Reply from BRIGHT Sport
Hey Aimee,
We appreciate you taking the time to leave a review. Our product is designed to reflect brightly in videos using a camera and flash, and that’s what we try to show clearly in both the ads and the product description on our website.
That said, we totally get that the return process can feel like a hassle, especially when time frames are tight. We have those policies in place to keep things fair, but we know every situation is different and are always looking for ways to improve.
Thanks again for your honest feedback. It helps us grow and do better.
Bright Sport Team
This product and company are a scam
This product and company are a scam. The balls DO NOT glow in the dark. They are plain black balls - you can only see them glow if you video yourself using them with a flash, then play it back. They claim they offer a full refund if unsatisfied. After many emails back and forth they agreed for me to return the item - however I had to pay return shipping. The original product was sent from a warehouse in NSW, Australia. I was given a return address in the Netherlands which was going to cost me more for postage than the actual product. Absolute scam - do not purchase from this company!!
31 January 2025
Unprompted review
Reply from BRIGHT Sport
Hey Carrie,
Thanks for taking the time to share this. You’re right that the glow effect works only when captured on video using a camera flash—that’s exactly how it’s designed, and we try to show that clearly in our ads. That said, we totally hear you on the return concerns. While we do offer refunds for returned products, we’re upfront that customers are responsible for return shipping, and our authorized return hub is currently in the Netherlands.
We understand that the cost of international shipping can be frustrating, especially when your parcel was originally shipped from within your region. We use multiple warehouses to speed up deliveries, but all returns go to our main facility as part of our logistics setup.
That said, we truly value all the feedback we get—it's what helps us improve. In fact, we've got something exciting in the works that may interest you... a new collection that's being developed with actual glow-in-the-dark materials, not just for camera effects. No promises just yet, but it's something we’re hoping to bring to life later this year. Stay tuned
Best,
Bright Sport Team
Trash scam Dont buy it only glows with…
Trash scam Dont buy it only glows with cell camera light on totall scammn dont buy please save your money the material is also so slippery we cant hold it to throw it this is a horrible product 🤮🤮🤮🤮🤬🤬🤬
27 February 2025
Unprompted review
Reply from BRIGHT Sport
Hey Johnny,
Thanks for taking the time to share your feedback—and we’re really sorry to hear the ball didn’t meet your expectations.
Just to clarify for anyone else reading this: the holographic glow effect only shows up when filmed with a camera and flash, which is exactly how our ads show it being used. We totally get that it’s not for everyone though, especially if you were expecting something that lights up on its own in the dark.
As for the grip, we’ve taken that feedback seriously too. In fact—we’ve been quietly working on a new collection that might be more your style… something that actually glows in the dark without needing a camera. Still early stages, but we’re hoping to launch it later this year. Stay tuned!
Appreciate you sharing your experience, and we’ll definitely keep working on making things better.
– Bright Sport Team
Faulty product, no accountability
Received the soccer ball in December which I ordered as a Christmas present for my God son. The ball arrived and after trying to pump it up we realized it was faulty and air was oozing out from everywhere. I contacted Bright who asked me to send a video of the fault. Which I did. I received no response. I have sent approximately 5 emails since then following up and am simply being ignored. Rubbish customer service with no accountability. I paid for a product that can't be used. Stay away as the "refunds" and "returns" don't exist with this brand.
31 December 2024
Unprompted review
Reply from BRIGHT Sport
Hey Sarah,
Thanks for leaving this review—and we’re really sorry to hear about your experience. That’s definitely not how we want things to go, especially when the product arrived damaged and meant as a gift.
We do ask for videos to properly assess issues like this, but not following up after you sent that through? That’s on us. We understand how frustrating it must’ve been to keep following up and feel ignored. We’re actively working on improving our support flow, especially when it comes to resolving cases like yours faster.
Even though your case sounds like an isolated one, it still helps us do better. We appreciate you bringing it to our attention, and we genuinely hope we can make it right for you if you’re still open to it—feel free to reach out to our team at support@brightsport.com and we’ll make sure it’s not another dead end.
Thanks again for the honest feedback.
– Bright Sport Team
Don't waste your money! Scam!
Awful experience. Please do not buy from this company. Their website promised a 100% refund, no questions asked. I tried to return a ball and they asked for videos and evidence with no intention of ever providing a refund. Emails back and forth and back and forth again. The balls are absolutely rubbish. Like the other reviews, they don't glow in the dark. And secondly, they don't even bounce properly. Absolute scam of a company. Read all the negative reviews on here, amazon and trustpilot. I just wish I had before. A million thumbs down!
13 October 2024
Unprompted review
Reply from BRIGHT Sport
Hey Jelly Ally,
We hear you, and we’re sorry you feel this way! Just to clarify, we do have a return process in place, but we ask for videos to help assess the issue—it’s not about avoiding refunds, but making sure we’re resolving concerns properly. If there’s anything we can still do to help, feel free to reach out to our team at support@brightsport.com.
Best,
Bright Sport Team
Shocking non existent customer service
I'm really appalled by the this company. I've tried to (first cancel) then return the ball about 5 times now with no responses. There are no instructions as to how to return the item on their website or the invoice.
I really dislike the look of the football and as it wasn't even delivered on time I had to purchase another present.
All I want is to return this and get my £40 back.
26 February 2025
Unprompted review
Reply from BRIGHT Sport
Hey Marta,
That doesn’t sound right at all! We always respond to return requests, though we do have policies in place to guide the process. Our customer support team is available at support@brightsport.com if you still need assistance—we’d love to sort this out for you!
Best,
Bright Sport Team
Firstly a faulty ball that doesn't even…
Firstly a faulty ball that doesn't even pump up, leaks air. You get in touch, they respond asking for evidence, videos sent. And nothing, I must have contacted this company
many times with no reply, avoid , avoid and avoid. I feel ripped off and looking very likely like I've lost my money, and the boy that this was bought for for Christmas is a till waiting??? How atrocious
16 December 2024
Unprompted review
Reply from BRIGHT Sport
Hey Michael,
We’re really sorry to hear about your experience—this definitely isn’t what we want for our customers. We do take product issues seriously and always aim to resolve them as quickly as possible. If you haven’t received a follow-up yet, please reach out again at support@brightsport.com, and we’ll make sure to get this sorted. We’d love to turn this around for you!
Best,
Bright Sport Team
Terrible Experience - Do Not Purchase from This Company!
I’ve been waiting for over two months to receive a refund on a cancelled order. It's beyond frustrating to deal with such poor service and delays. Customer service have no regard for their customers' time or money. Save yourself the hassle and avoid this company altogether!
7 February 2025
Unprompted review
Reply from BRIGHT Sport
Hey there,
That sounds super frustrating, and we’re really sorry you’ve been waiting this long. We do our best to process refunds as quickly as possible, so if yours has taken this long, something definitely seems off.
We’d love to check on this for you, but since your review doesn’t include your order details, we can’t pull anything up right away. Can you reach out to us at support@brightsport.com? We’ll make sure to sort this out for you.
For anyone reading this, we want to assure you that we do process refunds and cancellations as per our policies, and long delays like this aren’t the norm. We’re happy to help with any concerns—just shoot us an email!
Best,
Bright Sport Team
Football has no grip
Football has no grip and only has any kind of light to it if you take a picture. The advertisement makes it seem like it glows...this is false. Who cares if a ball glows in the dark when you take a picture of it if you can't even see it in the first place to catch it in the dark...seriously. At least if it had grip it would make a good football for day, but it is so smooth it is hard to get a good grip to throw.
22 January 2025
Unprompted review
Reply from BRIGHT Sport
Hey Fonda,
We totally get where you’re coming from, and we appreciate your honest feedback. The ball’s design is all about that holographic effect in videos and photos—it doesn’t glow on its own, but instead reflects light when filmed with a flash, just like shown in our ads.
That being said, we hear you on the grip! We’ll definitely pass this along to our team because we always want to keep improving. If you’re having trouble with the ball’s feel, sometimes a slight break-in period can help, just like with standard footballs. If there’s anything else we can do to help, feel free to reach out at support@brightsport.com—we’re happy to chat!
Best,
Bright Sport Team
AVOID
AVOID! I was lucky to get a full refund as I paid through Klarna but I did try to return these items and "BRIGHT" didn't respond to my emails after 2 months of trying. The ball is functional as a ball but I feel they purposely deceive and falsely advertise it as a ball the lights up.
Update: There was no mix up because you replied to the first one offering me a discount which I kindly refused. Also it does not clearly state in your ads that the ball lights up through the camera.
29 November 2024
Unprompted review
Reply from BRIGHT Sport
Hey Jane!
We’re really sorry you had a frustrating experience, but two months of no response sounds way off—we always aim to get back to customers as soon as possible. If you’ve been trying to reach us without luck, it’s possible there was a mix-up with the email. Our correct support email is support@brightsport.com, and we’d be more than happy to assist you there.
Regarding the ball, we totally get that it might not have been what you expected. It doesn’t glow on its own, but it reflects light in videos, just like what’s shown in our ads. We always try to be transparent about how it works, and we appreciate your feedback on this.
If there’s anything we can still do to help, don’t hesitate to reach out!
Best,
Bright Sport Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.