Sara Filler gained my confidence almost immediately after my family and myself spent a few days attempting to arrange this particular getaway. Not only did she listen to my concerns she understood... See more
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I am a first-time customer with this company, and my experience with them was beautiful, especially with Sara. She was so professional and thorough in our conversation. She is solution-driven and alwa... See more
Company replied
Good staff and the service I received was clear and very helpful make you feel welcome, and Iwill recommend my friends to Sara very helpful thank you
Company replied
I had the pleasure of speaking to the consultant Maria who I have found to be friendly and professional, she had found my sister in law and myself a ticket which was within our budget and had been... See more
Company replied
4.4
Excellent
41 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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Excellent service providers.
Brilliant support. Friendly staff. Sufficient & efficient support! I am very happy with their service ans have recommended them already to clients.
2 February 2026
Unprompted review
Reply from Brighttravelservices
Thank you for your kind feedback and for sharing your experience with our team. We are pleased to hear that you found our service excellent and our staff friendly and supportive.
At Bright Travel Services, we focus on providing efficient flight booking services, clear guidance, and reliable support for all travel inquiries. It is rewarding to know that our efforts met your expectations and that you have already recommended our services to others.
We truly appreciate your trust and look forward to assisting you again with future travel and flight bookings.
Kind regards
Bright Travel Services Team
Great services 👌
This is the second time I bought tickets from bright travel and I am really grateful to Jennifer who has always been there, trying her best to find something affordable for me. Thank you so much Jennifer 💓, I recommend 100%!
19 January 2026
Unprompted review
Reply from Brighttravelservices
Thank you for your wonderful feedback and for choosing Bright Travel Services again. We are delighted to hear that this was your second time booking with us and that Jennifer was able to support you in finding affordable flight options.
At Bright Travel Services, we are committed to helping our clients secure the best possible flight deals while providing reliable and responsive support for all travel inquiries. It is great to know that Jennifer dedication and effort made a positive difference to your booking experience.
We truly appreciate your recommendation and look forward to assisting you again with future flight bookings and travel plans.
Kind regards
Bright Travel Services Team
A friend recomended Brighttravels to me in 2023.
They are very reliable and trustworthy, they have been the once booking my flights since 2023 till date.
One of the staff "Jenifer" is like an angel, very polit and helpful to me, giving me all the affordable options and travel advise 247. I confidently recoment Brighttravel because i have had the best of them till date. Thanks team Bright!!!
31 January 2026
Unprompted review
Reply from Brighttravelservices
Thank you for sharing your experience and for trusting Bright Travel Services since 2023. We are truly pleased to know that you have found our services reliable and trustworthy over the years and that we have been able to support you with your flight bookings consistently.
It is wonderful to hear your kind words about Jennifer and the support she provides. Our team is committed to offering affordable flight options, clear travel advice, and dependable assistance with all travel inquiries, and your feedback reflects this commitment.
We sincerely appreciate your recommendation and continued confidence in Bright Travel Services. We look forward to assisting you again with future flight bookings and travel plans.
Kind regards
Bright Travel Services Team
I have used the service many times and…
I have used the service many times and I have never been disappointed.
2 February 2026
Unprompted review
Reply from Brighttravelservices
Thank you for your continued trust in Bright Travel Services. We are delighted to hear that you have used our services many times and that we have consistently met your expectations.
Providing reliable flight bookings, competitive fares, and responsive support for travel inquiries is always our priority. Your continued satisfaction means a great deal to our team.
We look forward to assisting you again with your future flight bookings and travel arrangements.
Kind regards
Bright Travel Services Team
Good service
This is not the first time I really like the services Helen is really helpful to find the tickets of your choice.looking forward to book with Bright travel again.
16 January 2026
Unprompted review
Reply from Brighttravelservices
Thank you for your kind feedback and for choosing Bright Travel Services again. We are pleased to hear that this is not your first experience with us and that Helen was helpful in finding flight tickets that matched your preferences.
At Bright Travel Services, we aim to provide personalized flight booking assistance, competitive fares, and reliable support for all travel inquiries. It is great to know that our service met your expectations.
We appreciate your continued trust and look forward to assisting you again with your next flight booking.
Kind regards
Bright Travel Services Team
I just had the most amazing experience…
I just had the most amazing experience with Bright travel services through Sara- who has been amazingly helpful and supportive throughout my getting a ticket to travel home. Very patient and friendly person who knows how to handle customers. I even recommended her to all my friends for their future bookings to travel.
29 January 2026
Unprompted review
Reply from Brighttravelservices
Thank you for sharing your wonderful experience with Bright Travel Services. We are delighted to hear that Sara provided helpful, supportive, and patient assistance while arranging your flight to travel home.
At Bright Travel Services, we focus on delivering reliable flight booking support, clear communication, and a friendly customer experience for all travel inquiries. It is great to know that Sara professionalism and care made your booking process smooth and comfortable.
We truly appreciate your recommendation to your friends and look forward to assisting you again with future flight bookings and travel plans.
Kind regards
Bright Travel Services Team
The staff
The staff, Maria Here was so nice and easy for me to understand her and she was really good and she actually even made me change my mind about my travelling methods, fantastic and I will always come back to you again, 5star am giving her
30 January 2026
Unprompted review
Reply from Brighttravelservices
Thank you for your kind feedback and for sharing your experience with our team. We are pleased to hear that Maria Here provided clear guidance and made the booking process easy to understand.
At Bright Travel Services, we aim to offer helpful travel advice, flexible flight booking options, and reliable support for all travel inquiries. It is great to know that Maria was able to assist you in choosing the most suitable travel option and that you felt confident in your decision.
We truly appreciate your loyalty and look forward to welcoming you back for your future flight bookings.
Kind regards
Bright Travel Services Team
My first time to purchase a ticket …
My first time to purchase a ticket with bright travel, recommended by my sister, no regret, helen was very very helpful, well explained, no delays, communication excellent, nothing to complain about.looking forward to book my next trip with bright travel.
16 January 2026
Unprompted review
Reply from Brighttravelservices
Thank you for sharing your experience and for choosing Bright Travel Services for your first flight booking. We are pleased to hear that you were recommended by your sister and that your experience met your expectations.
It is great to know that Helen provided helpful support, clear explanations, and excellent communication throughout the booking process. At Bright Travel Services, we aim to ensure smooth flight bookings with no unnecessary delays and reliable assistance for all travel inquiries.
We truly appreciate your trust and look forward to helping you again with your next trip and future flight bookings.
Kind regards
Bright Travel Services Team
Recommend Ethiopian Airline
I had a really positive experience with my travel agent JenniferShe was friendly approachable and incredibly helpful throughout making everything smooth and enjoyable from start to finish. Thank you Jennifer
29 January 2026
Unprompted review
Reply from Brighttravelservices
Thank you for sharing your positive experience with Bright Travel Services. We are pleased to hear that Jennifer provided friendly, approachable, and helpful support throughout your booking process and helped make everything smooth from start to finish.
At Bright Travel Services, we assist our clients with airline selections, including Ethiopian Airlines, to ensure suitable routing, comfort, and value when booking flights. Your feedback reflects our commitment to reliable flight bookings and clear communication for all travel inquiries.
We appreciate your kind words and look forward to assisting you again with your future flight bookings.
Kind regards
Bright Travel Services Team
The consultant was very friendly and…
The consultant was very friendly and was also available to answer my questions and they was clear communication and everything was organized.
25 January 2026
Unprompted review
Reply from Brighttravelservices
Thank you for your feedback and for sharing your experience with Bright Travel Services. We are pleased to hear that our consultant was friendly, available to answer your questions, and provided clear communication throughout the process.
At Bright Travel Services, we focus on organized flight bookings, transparent guidance, and reliable support for all travel inquiries. It is great to know that everything was handled smoothly for you.
We appreciate your trust and look forward to assisting you again with future flight bookings.
Kind regards
Bright Travel Services Team
Good morning , Jennifer she is the one dealing with travel ticket at anytime I need to travel to Africa. I am always happy for the service.
Good morning, I am Mr Dema Mandiangu I been buying my tickets in this travel company for 4 years Now with Jennifer I am very happy for her services. She's very friendly and comprehensive in any situation to make you satisfied.
28 January 2026
Unprompted review
Reply from Brighttravelservices
Good morning Mr Dema Mandiangu. Thank you for your continued trust in Bright Travel Services and for sharing your experience with us. We truly appreciate your loyalty over the past four years.
We are delighted to hear that Jennifer has consistently supported you with your travel tickets to Africa and provided friendly and understanding service whenever you needed to travel. At Bright Travel Services, we focus on reliable flight bookings, competitive options, and dependable support for all travel inquiries.
Your satisfaction means a great deal to our team, and we look forward to assisting you again with your future flight bookings.
Kind regards
Bright Travel Services Team
My experience to purchase a ticket from London to Enugu with Ethiopian Airline through Bright Travel Services Ltd.
I purchased a ticket from London to Enugu with Ethiopian Airline through Bright Travel Services Ltd, and my experience was excellent. The agent Mr. John, was very professional, helpful, and responsive throughout the process. He explained everything clearly and made the booking smooth and stress free. I am satisfied with the service and will highly recommend Bright Travel Services Ltd, and Mr. John to anyone booking for reliable travel assistance.
From, Charles.
27 January 2026
Unprompted review
Reply from Brighttravelservices
Thank you Charles for taking the time to share your detailed experience with Bright Travel Services Ltd. We are delighted to hear that your flight booking from London to Enugu with Ethiopian Airlines was handled smoothly and met your expectations.
It is great to know that Mr John provided professional, helpful, and responsive support throughout the booking process and explained everything clearly. At Bright Travel Services Ltd, we focus on reliable flight bookings, clear communication, and stress free assistance for all travel inquiries.
We truly appreciate your recommendation and look forward to assisting you again with future flight bookings and travel arrangements.
Kind regards
Bright Travel Services Team
I have a great experience with Helen
I have a great experience with Helen, she is professional, quick to respond, and very helpful and patient. She makes whole process easy and stress free,Highly recommend.
26 January 2026
Unprompted review
Reply from Brighttravelservices
Thank you for sharing your great experience with Bright Travel Services. We are pleased to hear that Helen provided professional, responsive, and patient support throughout your booking process.
At Bright Travel Services, we aim to make flight bookings easy and stress free by offering clear guidance and reliable assistance for all travel inquiries. It is wonderful to know that Helen helped make the entire process smooth for you.
We truly appreciate your recommendation and look forward to assisting you again with your future flight bookings.
Kind regards
Bright Travel Services Team
Maria ,the Super Agent
Maria an agent that I've saved in my contact list as important .This agent is very patient I wake under pressure and sometimes I do not respond to her when she needs met to .but she is very patient and she works according to my schedule,she listens attentively and delivers what she has promised. for future I would like to only work with Maria .the rating Stars Are Not Enough because I would give Maria a million stars.
She will soon be an agent of the whole family .
Thank you Maria for your service 🫡
24 January 2026
Unprompted review
Reply from Brighttravelservices
Thank you for your wonderful feedback and for taking the time to share your experience. We are truly pleased to hear how much you value the support and dedication Maria provides.
At Bright Travel Services, we understand that every client has different schedules and needs, and it is great to know that Maria patience, attentive listening, and commitment helped make your flight booking experience smooth and reliable. Delivering on promises and adapting to our clients requirements is something we take great pride in.
We sincerely appreciate your continued trust and look forward to assisting you and your family with future flight bookings and travel arrangements.
Kind regards
Bright Travel Services Team
Great service for airline ticket purchase
I booked an airline ticket through the travel agent. Maria listened and understood my needs, explained my options and the process clearly. The service was efficient and friendly.
21 January 2026
Unprompted review
Reply from Brighttravelservices
Thank you for sharing your experience with Bright Travel Services. We are pleased to hear that Maria listened carefully to your needs, explained your flight options clearly, and made the booking process easy to understand.
At Bright Travel Services, we focus on efficient airline ticket bookings, friendly customer service, and clear communication for all travel inquiries. It is great to know that your experience was both smooth and enjoyable.
We appreciate your trust and look forward to assisting you again with future flight bookings.
Kind regards
Bright Travel Services Team
Excellent service and good customer…
Excellent and good customer service by Helen thank you
22 January 2026
Unprompted review
Reply from Brighttravelservices
Thank you for your positive feedback and for sharing your experience with Bright Travel Services. We are pleased to hear that Helen provided excellent customer service during your booking.
At Bright Travel Services, we focus on reliable flight bookings, clear communication, and supportive assistance for all travel inquiries. Your feedback is greatly appreciated.
We look forward to assisting you again with your future flight bookings.
Kind regards
Bright Travel Services Team
Maria was very patient and delivered…
Maria was very patient and delivered great service
1 January 2026
Unprompted review
Reply from Brighttravelservices
Thank you for your feedback and for sharing your experience with Bright Travel Services. We are pleased to hear that Maria provided patient and high quality service during your booking.
At Bright Travel Services, we aim to deliver reliable flight booking support, clear communication, and friendly assistance for all travel inquiries. Your feedback is truly appreciated.
We look forward to assisting you again with your future flight bookings.
Kind regards
Bright Travel Services Team
John Smith Bright Travel Services
The Booking Agent done everything for me , all I had to do is supply him with my travel dates . He was very accommodating, courteous and helpful in every way.
9 January 2026
Unprompted review
Reply from Brighttravelservices
Thank you for sharing your experience with Bright Travel Services. We are pleased to hear that John Smith handled your booking efficiently and made the process easy by taking care of all arrangements once you provided your travel dates.
At Bright Travel Services, we focus on providing convenient flight booking services, courteous support, and reliable assistance for all travel inquiries. It is great to know that your experience was smooth and stress free.
We appreciate your trust and look forward to assisting you again with your future flight bookings.
Kind regards
Bright Travel Services Team
Sara helped me a lot
Sara helped me a lot. I am very happy from her services. I will always prefer her.
11 November 2025
Unprompted review
Reply from Brighttravelservices
Thank you for sharing your feedback and for choosing Bright Travel Services. We are delighted to hear that Sara provided helpful support and that you were happy with her service.
At Bright Travel Services, we aim to deliver reliable flight booking assistance, clear communication, and friendly support for all travel inquiries. Your preference and trust mean a great deal to our team.
We look forward to assisting you again with your future flight bookings.
Kind regards
Bright Travel Services Team
Worst Agent to deal with Bella Edwards
Worst Agent to deal with Bella Edwards
If I could give them zero star | would, I put a review up and the agent Bella Edward's called me to ask me if I thought the review I put up with mean I get my e-ticket, baring in mind the process started in June and I still have no ticket. She is very rude and unprofessional and does not explain process to you, when you call her she says she will call back and never does. I have completely finished paying my ticket and yet I still have no e-ticket, plus she charged me extra aside the cost she had initially discussed with me. Still no ticket and she is now avoiding my calls. It had to take me ringing again to speak to the manager for me to get my ticket, thank you Mr Shaw.
14 November 2025
Unprompted review
Reply from Brighttravelservices
Thank you for taking the time to share your feedback. We are sorry to hear that your experience caused frustration, and we appreciate the opportunity to respond and clarify the situation from our business perspective.
At Bright Travel Services, airline tickets are issued in line with airline confirmation timelines, payment clearance, and fare validation rules. In some cases, ticket issuance may take longer than expected due to airline controlled processes, fare rechecks, or operational delays, even after payments are completed.
Any additional charges applied are strictly related to airline fare changes, booking conditions, or service requirements and are not added without justification under airline policies. We regret if this was not communicated in a way that felt clear or timely during the process.
We are pleased that the matter was resolved through management involvement and that your ticket was successfully issued. Our management team takes feedback seriously and continuously works to improve communication, response times, and customer experience.
We value every client and remain committed to transparent flight booking services and reliable support for all travel inquiries. Should you require assistance in the future, our management team will be happy to support you directly.
Kind regards
Bright Travel Services Team
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