Brilliance.com Reviews 4,648

They made everything so great and easy. Along with a very cost effective way to get a ring. It cut out a lot of the local jeweler fees and you get a high quality product with less costs.

In the age of everything online and AI chatbots, I was super happy to connect with a real customer service representative online: Scott. Not only did Scott answer my three specific questions, but he swayed me from ordering from a different only vendor by demonstrating excellent familiarity and knowledge of Brilliance's products. Even better -- Scott's recommendations yielded exactly what I was looking for -- and before tax, was nearly $800 cheaper than the other vendor's offering! I have a new favorite online jeweler. Thanks, Brilliance!

They were in touch from purchase to delivery. Bracelet looks fantastic and wife loves it. Would definitely buy from them again

Everything was fast/simple! All jewelry was stunning! Loved that it comes with appraisal paperwork, diamond authentication paperwork, and ways to insure your jewelry!

The communication with the customer service team was excellent, responsive to every question and concerns, product arrival was within the expected timeframe and was beautiful beyond what I was hoping for, I constantly get compliments on my ring 💍😊

Amazing diamond with a seamless and easy transaction process.

Tom made my experience very easy, was extremely supportive in answering questions and went above and beyond to help me with what I needed.

Brilliance has a great selection and prices were super competitive. Product was delivered on time and as expected.

It was super easy to customize the ring exactly how I wanted it. The ring was exactly as pictured and created. It arrived quickly and I didn't have any issues with customer service. Great ring, and a great overall experience!

I had sent in a design that I liked from a different jewelry store and Brilliance took all of the measurements, then created the exact ring with a better diamond for half of the price. After having the ring for a month or so, I decided the setting was not my favorite and wanted a more simple look. I contacted Brilliance and let them know I had engagement pictures coming up soon and was hoping to get the new ring back in time. Gwen reached out immediately to find out when the ring was needed back and was so helpful on sending me the instructions to return my diamond to be placed in the new setting. They send updates the whole time your ring is in the work shop. I could not recommend this place enough. They are fast at replying, so helpful, very knowledgeable, the customer service is seriously top notch and the jewelry is BEAUTIFUL!!!

Wonderful experience and great communication with how long the process is and a step by step visual to see where I am at in the order.

My engagement ring and wedding ring were from Brilliance. They are both incredibly beautiful and well made. The center stone of my engagement ring is over 3 carats, but it feels very secure in the 6 prong setting. I cannot recommend Brilliance enough!

Super easy process and super affordable. Ring turned out beautiful

The customer service was absolutely incredible and helpful. My diamond is BEAUTIFUL!

I had a really nice experience buying myself a ring upgrade last year. I communicated with 2 different people via chat and email a they were both so helpful in answering my questions and getting me the best price available. The ring was gorgeous and exactly what I was looking for. I highly recommend Brilliance!

I got my wedding band from Brilliance. They have such beautiful choices! Their customer service was also amazing and replied very quickly to any questions I had. I was amazed at my ring when it came.

Excellent quality and super fast service!

Absolutely love this store.

They were incredible at helping my fiancé create the most perfect engagement ring! And so quick with resizing for me the customer service has been exceptional!

I have been looking for Lab grown diamonds (roughly 5 ctw)for an engagement ring between several different companies for the past few months in addition, needed a very specific setting (Pave Cathedral). Found a quality stone with Brilliance (E, VS1 Ideal cut) that was less expensive than several other companies (Zales, Blue Nile etc) Found the specific setting I wanted as well. Was close to purchasing but unsure when I was contacted by Scott from Brilliance (via texting) and he was able to work with me to get specifically what I wanted at a fantastic price. Really excited to have such personalized Customer Service in the communication style I prefer. Looking forward to receiving the ring and getting engaged. Thanks to Scott P and Brilliance for making this a Great Experience thus far!